FAQs

Basic maintenance of eligible broadband internal connections includes basic maintenance and on-site configuration changes appropriate to maintain reliable operation when provided for eligible broadband internal connections, including:
– Repair and upkeep of eligible hardware;
– Wire and cable maintenance; and
– Configuration changes performed in person, on-site.
BMIC services will be reimbursed based on the actual work performed or for hours of labor used.

Beginning in FY 2026, all eligible software- and other remote-based services associated with internal connections, including bug fixes, security patches, software-based technical assistance, and configuration changes, are categorized as Internal Connections. Applicants should request all software- or remote-based services, with the internal connections equipment that they support. For BMIC and IC related questions for funding years prior to FY 2026, please reach out to the E-Rate Customer Service Center at (888) 203-8100.

Beginning in FY 2026, these software-based services should both be requested in the Internal Connections category in the funding year when the costs are incurred.

The time and materials associated with on-site maintenance activities are eligible under BMIC. For example, if a technician comes to an applicant’s location to repair damaged cabling, then the costs of the physical repairs of the cabling would be eligible under BMIC, based on the actual work performed or hours of labor used.

Please carefully review the FY 2026 Eligible Services List (DA 25-1069), which explains the changes and how applicants should request reimbursement for software- and remote-based services. For information on your specific application, please reach out to the E-Rate Customer Service Center at (888) 203-8100.