COVID-19 Update: USAC remains open for business. Learn more about USF program responses.

Contact USAC

View the 2022 Customer Service Center (CSC) Holiday Closures.

Lifeline Consumers

If you have a question about Lifeline, try calling your company first. Your company is responsible for helping resolve any issues with your Lifeline service. To call them, look up your company’s contact information.

But if your company can’t help (or doesn’t answer), you can contact the Lifeline Support Center, your state utility regulator, or the FCC at consumercomplaints.fcc.gov.

Contact a Program

Contact the programs by seeing their contact pages:

Contact E-Rate
Contact Rural Health Care
Contact Lifeline
Contact High Cost
Contact Contributors/Service Providers

Customer Support Hours & Phone

Lifeline
Hours: 7 days a week, 9 a.m. to 9 p.m. ET
Phone: (800) 234-9473
Email: LifelineSupport@usac.org

E-Rate
Hours: Monday-Friday 8 a.m. to 8 p.m. ET
Phone: (888) 203-8100
Online: Create a case in EPC

Rural Health Care
Hours: Monday-Friday 8 a.m. to 8 p.m. ET
Phone: (800) 453-1546
Email: RHC-Assist@usac.org

Use the RHC Customer Service Center Tip Sheet to learn about what the RHC Customer Service Center can and cannot help you with.

High Cost
Hours: Monday-Friday 8 a.m. to 8 p.m. ET
Phone: (844) 357-0408
Online: https://www.usac.org/high-cost/contact-us/

Contributors/Service Providers
Hours: Monday-Friday 9 a.m. to 5 p.m. ET
Phone: (888) 641-8722
Online: https://www.usac.org/service-providers/contact-us/

Contact the Congressional Response Programs

Affordable Connectivity Program – Consumers
Hours: 7 days a week, 9 a.m. to 9 p.m. ET
Phone: (877) 384-2575
Email: ACPSupport@usac.org

Affordable Connectivity Program – Service Providers
Hours: 7 days a week, 9 a.m. to 9 p.m. ET
Phone: (877) 384-2575
Email: ACProgram@usac.org

Emergency Connectivity Fund Program (Schools and Libraries)

Hours: Monday-Friday 8 a.m. to 8 p.m. ET
Phone: (800) 234-9781
Online: Create a case in the ECF Portal

COVID-19 Telehealth Program

Email: Round2TelehealthApplicationSupport@usac.org

Mail

E-Rate, Rural Health Care, High Cost, or Contributors/Service Providers Lifeline
Universal Service Administrative Company
Attn: [Program]
700 12th Street, NW, Suite 900
Washington, DC 20005
Universal Service Administrative Company
Attn: Lifeline Support Center
P.O. Box 7081
London, KY 40742