COVID-19 Update: USAC Remains Open for Business – Washington, DC Office Closed. Email PDF copies of any documents sent by mail. Learn more

Contact USAC

Lifeline Consumers

If you have a question about Lifeline, try calling your company first. Your company is responsible for helping resolve any issues with your Lifeline service. To call them, look up your company’s contact information.

But if your company can’t help (or doesn’t answer), you can contact the Lifeline Support Center, your state utility regulator, or the FCC’s Lifeline Fraud Tip Line.

Contact a Program

Contact the programs by seeing their contact pages:

Contact E-rate
Contact Rural Health Care
Contact Lifeline
Contact High Cost
Contact Contributors/Service Providers

Customer Support Hours & Phone

Lifeline
Hours: 7 days a week, 9 a.m. to 9 p.m. ET
Phone: (800) 234-9473
Email: LifelineSupport@usac.org

E-rate
Hours: Monday-Friday 8 a.m. to 8 p.m. ET
Phone: (888) 203-8100
Online: Create a case in EPC

Rural Health Care
Hours: Monday-Friday 8 a.m. to 8 p.m. ET
Phone: (800) 453-1546
Email: RHC-Assist@usac.org

High Cost
Hours: Monday-Friday 8 a.m. to 8 p.m. ET
Phone: (844) 357-0408
Online: https://www.usac.org/high-cost/contact-us/

Contributors/Service Providers
Hours: Monday-Friday 9 a.m. to 5 p.m. ET
Phone: (888) 641-8722
Fax: (888) 637-6226
Online: https://www.usac.org/service-providers/contact-us/

Mail

E-rate, Rural Health Care, High Cost, or Contributors/Service Providers Lifeline
Universal Service Administrative Company
Attn: [Program]
700 12th Street, NW, Suite 900
Washington, DC 20005
Universal Service Administrative Company
Attn: Lifeline Support Center
P.O. Box 7081
London, KY 40742