How It Works
Lifeline is a federal program that offers a monthly benefit of up to $9.25 towards phone or internet services for eligible subscribers (up to $34.25 for those living on Tribal lands).
A consumer can qualify for the Lifeline benefit if their income is 135% or less than the federal poverty guidelines, or if they participate in SNAP, Medicaid, or other federal programs. See the full list of qualifying factors.
Lifeline subscribers can apply their benefit to home or mobile phone service or to high-speed broadband.
These steps will help service providers navigate the process to join Lifeline as an eligible telecommunications carrier (ETC).
Become an ETC
Create a Compliance Plan
Obtain a Study Area Code
Obtain a 498 ID
Resolved: USAC Systems Back Online
Dec 30, 2022
The National Verifier (NV), National Lifeline Accountability Database (NLAD), and Representative Accountability Database (RAD) systems are back online. Users should be able to successfully complete transactions in NV and NLAD. We apologize for the inconvenience this may have caused.Read More
USAC Customer Service Centers (CSC) Closed – Christmas Holiday
Dec 23, 2022
In observance of the Christmas holiday, the USAC Customer Service Centers will be closed on Sunday, December 25...Read More
December 2022 Monthly Maintenance Schedule
Dec 14, 2022
December 16 NLAD Maintenance The National Lifeline Accountability Database (NLAD), Lifeline Claims System (LCS), Representative Accountability Database (RAD), and the...Read More
November 2022 Lifeline Newsletter
Nov 22, 2022
November Monthly Newsletter Headlines:
- Hurricane Ian Waiver in Effect through November 30, 2022
- Hurricane Fiona Waiver in Effect through...
USAC Customer Service Centers Closed – November 24-25, 2022
Nov 22, 2022
In observance of the Thanksgiving holiday, the USAC Customer Service Centers will be closed Thursday, November 24 and...Read More