Upcoming Dates
Manage Your Account
Verify consumer eligibility and dispute verification failures:
Lifeline is a federal program that offers a monthly benefit of up to $9.25 towards phone or internet services for eligible subscribers (up to $34.25 for those living on Tribal/Native lands).
Eligible Consumers
A consumer can qualify for the Lifeline benefit if their income is 135% or less than the federal poverty guidelines, or if they participate in SNAP, Medicaid, or other federal programs. See the full list of qualifying factors.
Eligible Services
Lifeline subscribers can apply their benefit to home or mobile phone service or to high-speed broadband.
The Process
These steps will help service providers navigate the process to join Lifeline as an Eligible Telecommunications Carrier (ETC).
Become an ETC
Create a Compliance Plan
Obtain a Study Area Code
Obtain a 498 ID
Announcements
Lifeline Systems Notification Resolved
Aug 5, 2020
Yesterday some users reported intermittent issues with Lifeline systems. Connectivity is now fully restored to the National Verifier (NV), National Lifeline Accountability Database (NLAD), and Representative Accountability Database (RAD).
Users are able to perform all transactions successfully. If you continue to experience issues, please email LifelineProgram@usac.org.
Lifeline – July 2020 Newsletter
Jul 28, 2020
July monthly newsletter headlines:
- Lifeline Celebrates 19 State Connections with the...
National Verifier Production Maintenance, July 24
Jul 22, 2020
The National Verifier production environment will be unavailable due to scheduled maintenance on Friday, July 24...
Read MoreJuly System Maintenance Schedule
Jul 15, 2020
Monthly System Maintenance, July 17
The National Lifeline Accountability Database (NLAD), National Verifier (NV), and Lifeline Claims...
