How It Works

Lifeline is a federal program that offers a monthly benefit of up to $9.25 towards phone or internet services for eligible subscribers (up to $34.25 for those living on Tribal lands).

Eligible Consumers

A consumer can qualify for the Lifeline benefit if their income is 135% or less than the federal poverty guidelines, or if they participate in SNAP, Medicaid, or other federal programs. See the full list of qualifying factors.

Eligible Services

Lifeline subscribers can apply their benefit to home or mobile phone service or to high-speed broadband.

The Process

These steps will help service providers navigate the process to join Lifeline as an eligible telecommunications carrier (ETC).

1

Become an ETC

2

Create a Compliance Plan

3

Obtain a Study Area Code

4

Obtain a 498 ID

Announcements

Group One Reverification Update

Group One De-Enrollment Window Closing
Reverification for Group One is nearly finalized. USAC is actively conducting outreach to subscribers who require additional documentation to complete reverification. Consumers who fail to successfully complete the reverification process will be de-enrolled and mailed a de-enrollment notice. De-enrollments will occur February 9 through February 17, following the submission window deadline notified for...

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USAC One Portal Maintenance – February 9

USAC will perform system updates on One Portal on Friday, February 9 from 8 p.m. to 11...

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Resolved: Lifeline & ACP Support Center Calls and Emails Disrupted

The issue preventing consumers from reaching the Lifeline Support Center and ACP Support Center has been resolved....

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Lifeline & ACP Support Center Calls and Emails Disrupted

The Lifeline Support Center and ACP Support Center are experiencing technical difficulties that may prevent consumers from...

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January Lifeline Newsletter

  • Reverification Update
  • Form 555 Submission Window Closing
  • Hawaii Waiver Enrollment Ending Soon
  • Lifeline Program Compliance Reminder: Non-Usage
  • February Webinar:...

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