Lifeline is a federal program that offers a monthly benefit of up to $9.25 towards phone or internet services for eligible subscribers (up to $34.25 for those living on Tribal/Native lands).
A consumer can qualify for the Lifeline benefit if their income is 135% or less than the federal poverty guidelines, or if they participate in SNAP, Medicaid, or other federal programs. See the full list of qualifying factors.
Lifeline subscribers can apply their benefit to home or mobile phone service or to high-speed broadband.
These steps will help service providers navigate the process to join Lifeline as an Eligible Telecommunications Carrier (ETC).
Become an ETC
Create a Compliance Plan
Obtain a Study Area Code
Obtain a 498 ID
Resolved: USAC Email Intermittent Connectivity Issues
Jan 7, 2021
Stakeholders Will Receive Email Responses from USAC as Normal
USAC has fully resolved the internal, intermittent connectivity issues with email access. Stakeholders may now communicate with USAC via email as normal, including Lifeline specific email addresses (e.g., LifelineProgram@usac.org and LifelineSupport@usac.org).
We apologize for any inconvenience this caused.
USAC Emails Experiencing Intermittent Connectivity Issues
Jan 7, 2021
Stakeholders May Experience Delays in Responses
USAC is experiencing internal, intermittent connectivity issues with email access. While USAC...
Lifeline – December 2020 Newsletter
Dec 30, 2020
December monthly newsletter headlines:
- National Verifier Fully Launches in Final State, California
- National Verifier System Enhancements Released in December ...
Lifeline Support Center Holiday Schedule
Dec 21, 2020
On Thursday, December 24, 2020 (Christmas Eve), USAC's Lifeline Support Center will close early as a thank you to the...Read More