Upcoming Dates
Manage Your Account
Access USAC’s single sign-on dashboard. Lifeline service providers can log into the National Verifier, NLAD, and LCS using One Portal.
Use these links to directly access:
Lifeline is a federal program that offers a monthly benefit of up to $9.25 towards phone or internet services for eligible subscribers (up to $34.25 for those living on Tribal lands).
Eligible Consumers
A consumer can qualify for the Lifeline benefit if their income is 135% or less than the federal poverty guidelines, or if they participate in SNAP, Medicaid, or other federal programs. See the full list of qualifying factors.
Eligible Services
Lifeline subscribers can apply their benefit to home or mobile phone service or to high-speed broadband.
The Process
These steps will help service providers navigate the process to join Lifeline as an eligible telecommunications carrier (ETC).
Become an ETC
Create a Compliance Plan
Obtain a Study Area Code
Obtain a 498 ID
Announcements
National Verifier and NLAD System Notification
Jan 21, 2022
Connectivity Issues in National Verifier and NLAD Resolved USAC is aware that National Lifeline Accountability Database (NLAD) and National Verifier (NV) users have been experiencing system errors and may be unable to complete system transactions. USAC's teams have addressed the problem and we expect full connectivity to be restored shortly.
Read MoreJanuary Monthly Maintenance Schedule
Jan 14, 2022
System Maintenance, January 14 The National Lifeline Accountability Database (NLAD), National Verifier (NV), Lifeline Claims System (LCS), and Representative Accountability...
Read MoreCertain USAC Customer Service Centers Closed – Monday, January 17, 2022
Jan 12, 2022
In observance of Martin Luther King, Jr. Day, the customer service centers for E-Rate, Emergency Connectivity Fund,...
Read MoreLifeline – December 2021 Newsletter
Dec 30, 2021
December Monthly Newsletter Headlines:
- Lifeline Program Changes in Response to the Pandemic Extended
- Reminder: Minimum Service Standards Effective December...
USAC Customer Service Centers’ Holiday Hours & Closures
Dec 22, 2021
In observance of the Christmas and New Year’s holidays, the USAC Customer Service Centers will be closed...
Read More