COVID-19 Update: USAC remains open for business—Washington, DC office closed. Learn more about USF program responses

Lifeline is a federal program that offers a monthly benefit of up to $9.25 towards phone or internet services for eligible subscribers (up to $34.25 for those living on Tribal/Native lands).

Eligible Consumers

A consumer can qualify for the Lifeline benefit if their income is 135% or less than the federal poverty guidelines, or if they participate in SNAP, Medicaid, or other federal programs. See the full list of qualifying factors.

Eligible Services

Lifeline subscribers can apply their benefit to home or mobile phone service or to high-speed broadband.

The Process

These steps will help service providers navigate the process to join Lifeline as an Eligible Telecommunications Carrier (ETC).

1

Become an ETC

2

Create a Compliance Plan

3

Obtain a Study Area Code

4

Obtain a 498 ID

Announcements

Resolved: USAC Email Intermittent Connectivity Issues

Stakeholders Will Receive Email Responses from USAC as Normal

USAC has fully resolved the internal, intermittent connectivity issues with email access. Stakeholders may now communicate with USAC via email as normal, including Lifeline specific email addresses (e.g., LifelineProgram@usac.org and LifelineSupport@usac.org).

We apologize for any inconvenience this caused.

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USAC Emails Experiencing Intermittent Connectivity Issues

Stakeholders May Experience Delays in Responses

USAC is experiencing internal, intermittent connectivity issues with email access. While USAC...

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Lifeline – December 2020 Newsletter

December monthly newsletter headlines:

  • National Verifier Fully Launches in Final State, California
  • National Verifier System Enhancements Released in December
  • ...

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Lifeline Support Center Holiday Schedule

On Thursday, December 24, 2020 (Christmas Eve), USAC's Lifeline Support Center will close early as a thank you to the...

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FCC Form 555 Due by February 1, 2021

The FCC Form 555 (Annual Lifeline ETC Certification Form) is now available for the 2020 filing in E-File (one...

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