COVID-19 Update: USAC remains open for business—Washington, DC office closed. Learn more about USF program responses

Lifeline is a federal program that offers a monthly benefit of up to $9.25 towards phone or internet services for eligible subscribers (up to $34.25 for those living on Tribal/Native lands).

Eligible Consumers

A consumer can qualify for the Lifeline benefit if their income is 135% or less than the federal poverty guidelines, or if they participate in SNAP, Medicaid, or other federal programs. See the full list of qualifying factors.

Eligible Services

Lifeline subscribers can apply their benefit to home or mobile phone service or to high-speed broadband.

The Process

These steps will help service providers navigate the process to join Lifeline as an Eligible Telecommunications Carrier (ETC).


Become an ETC


Create a Compliance Plan


Obtain a Study Area Code


Obtain a 498 ID


Lifeline Systems Notification Resolved

Yesterday some users reported intermittent issues with Lifeline systems. Connectivity is now fully restored to the National Verifier (NV), National Lifeline Accountability Database (NLAD), and Representative Accountability Database (RAD).

Users are able to perform all transactions successfully. If you continue to experience issues, please email

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Lifeline – July 2020 Newsletter

July monthly newsletter headlines:

  • Lifeline Celebrates 19 State Connections with the...

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Update Required: USAC’s Secure Web Page

TLS1.2 Update Required to Use Secure Web Page

USAC’s secure...

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National Verifier Production Maintenance, July 24

The National Verifier production environment will be unavailable due to scheduled maintenance on Friday, July 24...

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July System Maintenance Schedule

Monthly System Maintenance, July 17
The National Lifeline Accountability Database (NLAD), National Verifier (NV), and Lifeline Claims...

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