How It Works

Lifeline is a federal program that offers a monthly benefit of up to $9.25 towards phone or internet services for eligible subscribers (up to $34.25 for those living on Tribal lands).

Eligible Consumers

A consumer can qualify for the Lifeline benefit if their income is 135% or less than the federal poverty guidelines, or if they participate in SNAP, Medicaid, or other federal programs. See the full list of qualifying factors.

Eligible Services

Lifeline subscribers can apply their benefit to home or mobile phone service or to high-speed broadband.

The Process

These steps will help service providers navigate the process to join Lifeline as an eligible telecommunications carrier (ETC).


Become an ETC


Create a Compliance Plan


Obtain a Study Area Code


Obtain a 498 ID


June Monthly Maintenance Reminder

System Maintenance

USAC will perform scheduled monthly maintenance starting Friday, June 21 from 10 p.m. to 3 a.m. ET on Saturday, June 22.

The production environments of the following systems are impacted:

  • National Verifier...

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May Lifeline Newsletter

  • Reminder: New PO Box Address for Lifeline Support Center
  • USAC is aware that users were experiencing issues performing transactions in Lifeline and Affordable Connectivity Program (ACP)...

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National Verifier Access Through One Portal

USAC is aware that service providers may not be able to access the National Verifier through One...

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FCC Reminders Regarding the Lifeline Program

On May 23, 2024, the Wireline Competition Bureau (Bureau) shared a letter to eligible telecommunications carriers...

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