Lifeline
Lowering the monthly cost of phone or internet service
The ACP and Lifeline Support Centers’ mailing address has changed to P.O. Box 9100 Wilkes-Barre, PA 18773. Any mail sent to the old mailing address will be forwarded for a period of time. Please refer to the ACP Bulletins page and Lifeline Announcements page for more details.
Upcoming Dates
Manage Your Account
Access USAC’s single sign-on dashboard. Lifeline service providers can log into the National Verifier, NLAD, and LCS using One Portal.
Use these links to directly access:
How It Works
Lifeline is a federal program that offers a monthly benefit of up to $9.25 towards phone or internet services for eligible subscribers (up to $34.25 for those living on Tribal lands).
Eligible Consumers
A consumer can qualify for the Lifeline benefit if their income is 135% or less than the federal poverty guidelines, or if they participate in SNAP, Medicaid, or other federal programs. See the full list of qualifying factors.
Eligible Services
Lifeline subscribers can apply their benefit to home or mobile phone service or to high-speed broadband.
The Process
These steps will help service providers navigate the process to join Lifeline as an eligible telecommunications carrier (ETC).
Become an ETC
Create a Compliance Plan
Obtain a Study Area Code
Obtain a 498 ID
Announcements
Defendant Sentenced for Defrauding Lifeline
Mar 15, 2023
The Michigan Department of Attorney General announced on February 21, 2023, the sentencing of an individual who had been defrauding the Lifeline program and who had been convicted for conducting a criminal enterprise and identity theft in Michigan. Read the full Press Release here.
Read MoreMarch 2023 Monthly Maintenance Schedule
Mar 15, 2023
NLAD Maintenance The National Lifeline Accountability Database (NLAD), Lifeline Claims System (LCS), Representative Accountability Database (RAD), and the Affordable Connectivity Claims...
Read MoreFebruary 2023 Monthly Maintenance Schedule
Feb 17, 2023
NLAD Maintenance The National Lifeline Accountability Database (NLAD), Lifeline Claims System (LCS), Representative Accountability Database (RAD), and the Affordable Connectivity Claims...
Read MoreJanuary 2023 Monthly Maintenance Schedule
Jan 19, 2023
January 20 NV Maintenance
The National Verifier (NV) will be unavailable due to scheduled monthly maintenance starting Friday, January 20 from...
Read MoreResolved: USAC Systems Back Online
Dec 30, 2022
The National Verifier (NV), National Lifeline Accountability Database (NLAD), and Representative Accountability Database (RAD) systems are back online. Users should...
Read More