How It Works
Lifeline is a federal program that offers a monthly benefit of up to $9.25 towards phone or internet services for eligible subscribers (up to $34.25 for those living on Tribal lands).
A consumer can qualify for the Lifeline benefit if their income is 135% or less than the federal poverty guidelines, or if they participate in SNAP, Medicaid, or other federal programs. See the full list of qualifying factors.
Lifeline subscribers can apply their benefit to home or mobile phone service or to high-speed broadband.
These steps will help service providers navigate the process to join Lifeline as an eligible telecommunications carrier (ETC).
Become an ETC
Create a Compliance Plan
Obtain a Study Area Code
Obtain a 498 ID
Group One Reverification Update
Feb 8, 2024
Group One De-Enrollment Window Closing
Reverification for Group One is nearly finalized. USAC is actively conducting outreach to subscribers who require additional documentation to complete reverification. Consumers who fail to successfully complete the reverification process will be de-enrolled and mailed a de-enrollment notice. De-enrollments will occur February 9 through February 17, following the submission window deadline notified for...
USAC One Portal Maintenance – February 9
Feb 5, 2024
USAC will perform system updates on One Portal on Friday, February 9 from 8 p.m. to 11...Read More
Resolved: Lifeline & ACP Support Center Calls and Emails Disrupted
Feb 1, 2024
The issue preventing consumers from reaching the Lifeline Support Center and ACP Support Center has been resolved....Read More
Lifeline & ACP Support Center Calls and Emails Disrupted
Feb 1, 2024
The Lifeline Support Center and ACP Support Center are experiencing technical difficulties that may prevent consumers from...Read More
January Lifeline Newsletter
Jan 30, 2024
- Reverification Update
- Form 555 Submission Window Closing
- Hawaii Waiver Enrollment Ending Soon
- Lifeline Program Compliance Reminder: Non-Usage
- February Webinar:...