How It Works

Lifeline is a federal program that offers a monthly benefit of $9.25 towards phone or internet services for eligible subscribers (up to $34.25 for those living on Tribal/Native lands).

Eligible Consumers

A consumer can qualify for the Lifeline benefit if their income is 135% or less than the federal poverty guidelines, or if they participate in SNAP, Medicaid, or other federal programs. See the full list of qualifying factors.

Eligible Services

Lifeline subscribers can apply their benefit to home or mobile phone service or to high-speed broadband.

The Process

These steps will help service providers navigate the process to join Lifeline as an Eligible Telecommunications Carrier (ETC).

1

Become an ETC

2

Create a Compliance Plan

3

Obtain a Study Area Code

4

Obtain a 498 ID

Announcements

National Verifier Web Portal Enhancements Live January 22

USAC will release National Verifier web portal enhancements on Wednesday, January 22. The release will include the National Verifier October 2019 full launch and the following National Verifier portal changes: • Service Providers will no longer be required to complete CAPTCHA when logging in • The file upload restrictions will...

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January Lifeline System Maintenance

Reminder: Scheduled System Maintenance, January 17 The National Lifeline Accountability Database (NLAD), National Verifier, and...

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Resolved: National Verifier Intermittent Connectivity Issues

Connectivity to the National Verifier is fully restored. USAC has been monitoring the issues closely...

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Intermittent Connectivity Issues Continue in the National Verifier and NLAD

The National Verifier and the National Lifeline Accountability Database (NLAD) continue to experience intermittent connectivity issues....

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Intermittent Connectivity Issues in the National Verifier and NLAD

The National Verifier and the National Lifeline Accountability Database (NLAD) are experiencing intermittent connectivity issues....

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