How It Works

Lifeline is a federal program that offers a monthly benefit of up to $9.25 towards phone or internet services for eligible subscribers (up to $34.25 for those living on Tribal lands).

Eligible Consumers

A consumer can qualify for the Lifeline benefit if their income is 135% or less than the federal poverty guidelines, or if they participate in SNAP, Medicaid, or other federal programs. See the full list of qualifying factors.

Eligible Services

Lifeline subscribers can apply their benefit to home or mobile phone service or to high-speed broadband.

The Process

These steps will help service providers navigate the process to join Lifeline as an eligible telecommunications carrier (ETC).


Become an ETC


Create a Compliance Plan


Obtain a Study Area Code


Obtain a 498 ID


Resolved: USAC Systems Back Online

The National Verifier (NV), National Lifeline Accountability Database (NLAD), and Representative Accountability Database (RAD) systems are back online. Users should be able to successfully complete transactions in NV and NLAD. We apologize for the inconvenience this may have caused.

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USAC Customer Service Centers (CSC) Closed – Christmas Holiday

In observance of the Christmas holiday, the USAC Customer Service Centers will be closed on Sunday, December 25...

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December 2022 Monthly Maintenance Schedule

December 16 NLAD Maintenance The National Lifeline Accountability Database (NLAD), Lifeline Claims System (LCS), Representative Accountability Database (RAD), and the...

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November 2022 Lifeline Newsletter

November Monthly Newsletter Headlines:

  • Hurricane Ian Waiver in Effect through November 30, 2022
  • Hurricane Fiona Waiver in Effect through...

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USAC Customer Service Centers Closed – November 24-25, 2022

In observance of the Thanksgiving holiday, the USAC Customer Service Centers will be closed Thursday, November 24 and...

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