COVID-19 Update: USAC remains open for business. Learn more about USF program responses.

Lifeline is a federal program that offers a monthly benefit of up to $9.25 towards phone or internet services for eligible subscribers (up to $34.25 for those living on Tribal lands).

Eligible Consumers

A consumer can qualify for the Lifeline benefit if their income is 135% or less than the federal poverty guidelines, or if they participate in SNAP, Medicaid, or other federal programs. See the full list of qualifying factors.

Eligible Services

Lifeline subscribers can apply their benefit to home or mobile phone service or to high-speed broadband.

The Process

These steps will help service providers navigate the process to join Lifeline as an eligible telecommunications carrier (ETC).


Become an ETC


Create a Compliance Plan


Obtain a Study Area Code


Obtain a 498 ID


National Verifier and NLAD System Notification

Connectivity Issues in National Verifier and NLAD Resolved USAC is aware that National Lifeline Accountability Database (NLAD) and National Verifier (NV) users have been experiencing system errors and may be unable to complete system transactions. USAC's teams have addressed the problem and we expect full connectivity to be restored shortly.

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January Monthly Maintenance Schedule

System Maintenance, January 14 The National Lifeline Accountability Database (NLAD), National Verifier (NV), Lifeline Claims System (LCS), and Representative Accountability...

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Certain USAC Customer Service Centers Closed – Monday, January 17, 2022

In observance of Martin Luther King, Jr. Day, the customer service centers for E-Rate, Emergency Connectivity Fund,...

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Lifeline – December 2021 Newsletter

December Monthly Newsletter Headlines:

  • Lifeline Program Changes in Response to the Pandemic Extended
  • Reminder: Minimum Service Standards Effective December...

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USAC Customer Service Centers’ Holiday Hours & Closures

In observance of the Christmas and New Year’s holidays, the USAC Customer Service Centers will be closed...

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