Upcoming Dates
Manage Your Account
Verify consumer eligibility and dispute verification failures:
How It Works
Lifeline is a federal program that offers a monthly benefit of up to $9.25 towards phone or internet services for eligible subscribers (up to $34.25 for those living on Tribal/Native lands).
Eligible Consumers
A consumer can qualify for the Lifeline benefit if their income is 135% or less than the federal poverty guidelines, or if they participate in SNAP, Medicaid, or other federal programs. See the full list of qualifying factors.
Eligible Services
Lifeline subscribers can apply their benefit to home or mobile phone service or to high-speed broadband.
The Process
These steps will help service providers navigate the process to join Lifeline as an Eligible Telecommunications Carrier (ETC).
Become an ETC
Create a Compliance Plan
Obtain a Study Area Code
Obtain a 498 ID
Announcements
Use of RAD Now Mandatory
May 26, 2020
As of yesterday, Monday, May 25, the use of the Representative Accountability Database (RAD) is required. Enrollment representatives must be linked to their NLAD subaccount, API account, or SPINs as batch users in order to perform eligibility checks in the National Verifier or look up subscriber, verify, enroll, transfer, update, and de-enroll transactions in NLAD.
For more information...
May Monthly Maintenance Schedule
May 20, 2020
Updated Lifeline System Staging Maintenance, Now May 26
The staging environment...
Read MoreMay Monthly Maintenance Schedule
May 13, 2020
Monthly System Maintenance, May 15
The National Lifeline Accountability Database (NLAD), National Verifier (NV), and Lifeline Claims...
Lifeline – April 2020 Newsletter
Apr 30, 2020
April monthly newsletter headlines:
- COVID-19: FCC Extends Prior Waiver and Temporarily...
