How It Works

Lifeline is a federal program that offers a monthly benefit of $9.25 towards phone or internet services for eligible subscribers (up to $34.25 for those living on Tribal/Native lands).

Eligible Consumers

A consumer can qualify for the Lifeline benefit if their income is 135% or less than the federal poverty guidelines, or if they participate in SNAP, Medicaid, or other federal programs. See the full list of qualifying factors.

Eligible Services

Lifeline subscribers can apply their benefit to home or mobile phone service or to high-speed broadband.

The Process

These steps will help service providers navigate the process to join Lifeline as an Eligible Telecommunications Carrier (ETC).


Become an ETC


Create a Compliance Plan


Obtain a Study Area Code


Obtain a 498 ID


Update: Intermittent Connectivity Issues in the National Verifier

National Verifier users may continue to experience intermittent connectivity issues. These may prevent users from completing eligibility checks in the National Verifier portal. This may also affect Lifeline Support Center review times. USAC is actively working to resolve this and will provide an update once access to the system is...

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FCC Partially Grants Lifeline Service Standards Relief

The FCC released an order today that partially grants carriers relief from the Minimum Service...

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Intermittent Connectivity Issues in the National Verifier and NLAD

The National Verifier and the National Lifeline Accountability Database (NLAD) are experiencing intermittent connectivity issues....

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FCC Releases Fifth Report and Order Thursday, November 14

On Thursday, November 14, the FCC released the Fifth Order and Report on "Bridging the...

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November System Maintenance Schedule

Reminder: Scheduled System Maintenance, November 15 The National Lifeline Accountability Database (NLAD), National Verifier, and...

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