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Lifeline is a federal program that offers a monthly benefit of up to $9.25 towards phone or internet services for eligible subscribers (up to $34.25 for those living on Tribal lands).

Eligible Consumers

A consumer can qualify for the Lifeline benefit if their income is 135% or less than the federal poverty guidelines, or if they participate in SNAP, Medicaid, or other federal programs. See the full list of qualifying factors.

Eligible Services

Lifeline subscribers can apply their benefit to home or mobile phone service or to high-speed broadband.

The Process

These steps will help service providers navigate the process to join Lifeline as an eligible telecommunications carrier (ETC).

1

Become an ETC

2

Create a Compliance Plan

3

Obtain a Study Area Code

4

Obtain a 498 ID

Announcements

Wireline Competition Bureau Releases Order DA 21-1107 Granting Relief to Lifeline Participants Affected by...

On September 3, 2021, the Wireline Competition Bureau (Bureau) issued Order DA 21-1107 waiving certain Lifeline rules and deadlines to assist participants located in the areas affected by Hurricane Ida. This Order applies to subscribers residing in all parishes and counties in Louisiana and Mississippi as of the date of release of this Order (September 3, 2021). For those...

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Lifeline – August 2021 Newsletter

August Monthly Newsletter Headlines:

  • New Minimum Service Standards Take Effect on December 1, 2021
  • Remaining COVID-19 Waivers In Effect...

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August System Maintenance Schedule

The National Lifeline Accountability Database (NLAD), National Verifier (NV), Lifeline Claims System (LCS), and Representative Accountability Database (RAD) will be...

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National Verifier System Maintenance Notice

National Verifier Maintenance, August 6

The staging environment for the...

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FCC Announces Updated Lifeline Minimum Service Standards and Indexed Budget Amount

The Federal Communications Commission’s (FCC or Commission) Lifeline program maintains minimum service standards for Lifeline-supported broadband service to guarantee that...

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