Upcoming Dates
Manage Your Account
Verify consumer eligibility and dispute verification failures:
Lifeline is a federal program that offers a monthly benefit of up to $9.25 towards phone or internet services for eligible subscribers (up to $34.25 for those living on Tribal/Native lands).
Eligible Consumers
A consumer can qualify for the Lifeline benefit if their income is 135% or less than the federal poverty guidelines, or if they participate in SNAP, Medicaid, or other federal programs. See the full list of qualifying factors.
Eligible Services
Lifeline subscribers can apply their benefit to home or mobile phone service or to high-speed broadband.
The Process
These steps will help service providers navigate the process to join Lifeline as an Eligible Telecommunications Carrier (ETC).
Become an ETC
Create a Compliance Plan
Obtain a Study Area Code
Obtain a 498 ID
Announcements
National Verifier Maintenance Update
Oct 23, 2020
National Verifier Staging Environment The National Verifier staging environment will be unavailable due to system maintenance on Friday, October 23 from 3:00 p.m. until 6 p.m. ET. National Lifeline Accountability Database (NLAD) users will be able to perform verify, enroll, or transfer transactions using NLAD’s production National Verifier mode during this time. National Verifier Production Environment The National Verifier production environment will be...
Read MoreNational Verifier Maintenance Reminder
Oct 21, 2020
The National Verifier production environment will be unavailable due to scheduled maintenance on Friday, October 23 from 10:00 p.m. until...
Read MoreSystem Maintenance Notice
Oct 16, 2020
The National Verifier (NV) staging environment will be unavailable due to system maintenance on Tuesday, October 20...
Read MoreNational Verifier Recertification Process Update
Oct 13, 2020
Today, USAC released system changes enabling service providers to access updated recertification reports in NLAD that include new fields and...
Read More