Upcoming Dates
Manage Your Account
Verify consumer eligibility and dispute verification failures:
Lifeline is a federal program that offers a monthly benefit of up to $9.25 towards phone or internet services for eligible subscribers (up to $34.25 for those living on Tribal/Native lands).
Eligible Consumers
A consumer can qualify for the Lifeline benefit if their income is 135% or less than the federal poverty guidelines, or if they participate in SNAP, Medicaid, or other federal programs. See the full list of qualifying factors.
Eligible Services
Lifeline subscribers can apply their benefit to home or mobile phone service or to high-speed broadband.
The Process
These steps will help service providers navigate the process to join Lifeline as an Eligible Telecommunications Carrier (ETC).
Become an ETC
Create a Compliance Plan
Obtain a Study Area Code
Obtain a 498 ID
Announcements
Lifeline – November 2020 Newsletter
Dec 1, 2020
November monthly newsletter headlines:
- All Temporary Lifeline Program Changes in Response to the Pandemic Extended
- New Minimum Service Standards Effective December 1
- National Verifier API Release to Confirm Tribal Status
- Upcoming National Verifier System Enhancements
- NLAD UI Enhancements Live in December
- PQA Requests for Information
November Monthly Maintenance Schedule
Nov 17, 2020
Monthly System Maintenance, November 20 National Lifeline Accountability Database (NLAD), National Verifier (NV), and Lifeline Claims System (LCS) will be...
Read MoreMinimum Service Standards Updated
Nov 17, 2020
Ensure NLAD is Up to Date
On November 16, the FCC released an order addressing a petition...
All Temporary Lifeline Program Changes in Response to the Pandemic Extended
Nov 16, 2020
Today, Monday, November 16, 2020, the FCC released a waiver to ensure low-income consumers can continue to access affordable...
Read More