Lifeline
Lowering the monthly cost of phone or internet service
The ACP and Lifeline Support Centers’ mailing address has changed to P.O. Box 9100 Wilkes-Barre, PA 18773. Any mail sent to the old mailing address will be forwarded for a period of time. Please refer to the ACP Bulletins page and Lifeline Announcements page for more details.
Upcoming Dates
Manage Your Account
Access USAC’s single sign-on dashboard. Lifeline service providers can log into the National Verifier, NLAD, and LCS using One Portal.
Use these links to directly access:
How It Works
Lifeline is a federal program that offers a monthly benefit of up to $9.25 towards phone or internet services for eligible subscribers (up to $34.25 for those living on Tribal lands).
Eligible Consumers
A consumer can qualify for the Lifeline benefit if their income is 135% or less than the federal poverty guidelines, or if they participate in SNAP, Medicaid, or other federal programs. See the full list of qualifying factors.
Eligible Services
Lifeline subscribers can apply their benefit to home or mobile phone service or to high-speed broadband.
The Process
These steps will help service providers navigate the process to join Lifeline as an eligible telecommunications carrier (ETC).
Become an ETC
Create a Compliance Plan
Obtain a Study Area Code
Obtain a 498 ID
Announcements
Relief to Lifeline and ACP Participants Affected by Hurricane Idalia
Sep 1, 2023
On September 1, 2023, the Wireline Competition Bureau (WCB) of the Federal Communications Commission (FCC) released an...
Read MoreAugust 2023 Lifeline Newsletter
Aug 30, 2023
August Monthly Newsletter Headlines:
- Bureau Waives Broadband Program Rules for Hawaii...
Hawai’i Wildfires Waiver
Aug 28, 2023
On August 25, 2023, the Federal Communications Commission adopted Order 23-67A1 temporarily waiving the Lifeline...
Read MoreSystem Notice: Additional Maintenance
Aug 23, 2023
Users of the National Lifeline Accountability Database (NLAD), National Verifier Portal (NV), and National Verifier Carrier API...
Read More