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Lifeline is a federal program that offers a monthly benefit of up to $9.25 towards phone or internet services for eligible subscribers (up to $34.25 for those living on Tribal lands).

Eligible Consumers

A consumer can qualify for the Lifeline benefit if their income is 135% or less than the federal poverty guidelines, or if they participate in SNAP, Medicaid, or other federal programs. See the full list of qualifying factors.

Eligible Services

Lifeline subscribers can apply their benefit to home or mobile phone service or to high-speed broadband.

The Process

These steps will help service providers navigate the process to join Lifeline as an eligible telecommunications carrier (ETC).


Become an ETC


Create a Compliance Plan


Obtain a Study Area Code


Obtain a 498 ID


Shinnecock Indian Reservation Qualifies for Lifeline Tribal Lands Benefit

The FCC informed the Shinnecock Indian Nation, a federally recognized tribe located in New York, that it considered the Shinnecock Indian Reservation as eligible for the Lifeline Tribal lands benefit under section 54.400(e) of the Lifeline rules. This determination was reached after receipt of a request from the Shinnecock Indian Nation that the land comprising the...

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Updated Minimum Service Standards Effective Today

In July, the Wireline Competition Bureau (Bureau) announced the updated minimum service standards for Lifeline-supported broadband service. Effective today,...

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Lifeline – November 2021 Newsletter

November Monthly Newsletter Headlines:

  • Voice-Only Phase-Out and Minimum Service Standards
  • Lifeline Program Compliance Reminder: Obtain Consent
  • FCC Form 555...

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USAC Customer Support Centers Closed – November 25-26, 2021

In observance of the Thanksgiving holiday, the USAC Customer Support Centers will be closed Thursday, November 25...

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Connectivity Issues Resolved

USAC is aware that National Lifeline Accountability Database (NLAD) users experienced issues performing transactions this evening. Additionally, users...

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