Manage Your Account
Verify consumer eligibility and dispute verification failures:
How It Works
Lifeline is a federal program that offers a monthly benefit of $9.25 towards phone or internet services for eligible subscribers (up to $34.25 for those living on Tribal/Native lands).
A consumer can qualify for the Lifeline benefit if their income is 135% or less than the federal poverty guidelines, or if they participate in SNAP, Medicaid, or other federal programs. See the full list of qualifying factors.
Lifeline subscribers can apply their benefit to home or mobile phone service or to high-speed broadband.
These steps will help service providers navigate the process to join Lifeline as an Eligible Telecommunications Carrier (ETC).
Become an ETC
Create a Compliance Plan
Obtain a Study Area Code
Obtain a 498 ID
National Verifier Web Portal Enhancements Live January 22
Jan 17, 2020
USAC will release National Verifier web portal enhancements on Wednesday, January 22. The release will include the National Verifier October 2019 full launch and the following National Verifier portal changes: • Service Providers will no longer be required to complete CAPTCHA when logging in • The file upload restrictions will...Read More
January Lifeline System Maintenance
Jan 15, 2020
Reminder: Scheduled System Maintenance, January 17 The National Lifeline Accountability Database (NLAD), National Verifier, and...Read More
Resolved: National Verifier Intermittent Connectivity Issues
Dec 30, 2019
Connectivity to the National Verifier is fully restored. USAC has been monitoring the issues closely...Read More
Intermittent Connectivity Issues Continue in the National Verifier and NLAD
Dec 27, 2019
The National Verifier and the National Lifeline Accountability Database (NLAD) continue to experience intermittent connectivity issues....Read More
Intermittent Connectivity Issues in the National Verifier and NLAD
Dec 26, 2019
The National Verifier and the National Lifeline Accountability Database (NLAD) are experiencing intermittent connectivity issues....Read More