Lifeline
Lowering the monthly cost of phone or internet service
The ACP and Lifeline Support Centers’ mailing address has changed to P.O. Box 9100 Wilkes-Barre, PA 18773. Any mail sent to the old mailing address will be forwarded for a period of time. Please refer to the ACP Bulletins page and Lifeline Announcements page for more details.
Upcoming Dates
Manage Your Account
Access USAC’s single sign-on dashboard. Lifeline service providers can log into the National Verifier, NLAD, and LCS using One Portal.
Use these links to directly access:
How It Works
Lifeline is a federal program that offers a monthly benefit of up to $9.25 towards phone or internet services for eligible subscribers (up to $34.25 for those living on Tribal lands).
Eligible Consumers
A consumer can qualify for the Lifeline benefit if their income is 135% or less than the federal poverty guidelines, or if they participate in SNAP, Medicaid, or other federal programs. See the full list of qualifying factors.
Eligible Services
Lifeline subscribers can apply their benefit to home or mobile phone service or to high-speed broadband.
The Process
These steps will help service providers navigate the process to join Lifeline as an eligible telecommunications carrier (ETC).
Become an ETC
Create a Compliance Plan
Obtain a Study Area Code
Obtain a 498 ID
Announcements
Recertification Notice
Apr 28, 2023
Recertification is an annual requirement for Lifeline subscribers. USAC conducts recertification to ensure that active Lifeline subscribers, including those who also participate in the Affordable Connectivity Program (ACP), are still eligible for the Lifeline benefit.
Starting Monday, May 1, 2023, USAC will initiate automated eligibility database checks to verify the eligibility...
Read MoreApril 2023 Lifeline Newsletter
Apr 27, 2023
April Monthly Newsletter Headlines:
- Enhancements to National Lifeline Accountability Database (NLAD) Transaction History
- Reminder: New P.O. Box Address for...
March 2023 Lifeline Newsletter
Apr 3, 2023
March Monthly Newsletter Headlines:
- New P.O. Box Address for ACP and Lifeline Customer Support Centers (CSC)
- Adjusted Lifeline Income...
Defendant Sentenced for Defrauding Lifeline
Mar 15, 2023
The Michigan Department of Attorney General announced on February 21, 2023, the sentencing of an individual who...
Read MoreMarch 2023 Monthly Maintenance Schedule
Mar 15, 2023
NLAD Maintenance The National Lifeline Accountability Database (NLAD), Lifeline Claims System (LCS), Representative Accountability Database (RAD), and the Affordable Connectivity Claims...
Read More