National Verifier
The National Verifier is Lifeline’s centralized application system. It determines whether consumers are eligible for Lifeline. USAC manages the National Verifier and provides customer service to consumers through the Lifeline Support Center.
Service providers in all 56 states and territories (with the exception of the National Lifeline Accountability Database (NLAD) opt-out states) must use the National Verifier when helping consumers apply to Lifeline. Consumers may also apply to the Lifeline program on their own through the National Verifier consumer portal, or by mail.
Launches
USAC implemented the National Verifier in phases. A group of states and territories received access to the system at a specific time. Each group of states and territories is known as a launch. The launch title of a group is the month and year that grouping received access to the National Verifier.
All states and territories have been launched in the National Verifier. For information on which launch each state and territory is in, visit the National Verifier Launches page.
Database Connections
The National Verifier has automated database connections to verify consumer eligibility for Lifeline. If a consumer is not found in an automated database, they will need to provide documentation for manual review. For more information on this process, visit the Eligibility Decision Process page.
National Verifier Database Connection Map
The map below outlines the existing National Verifier database connection in each state and territory.
The eligibility verification process and available database connections vary slightly in the NLAD opt-out states (California, Oregon, and Texas). Consumers in California, Oregon and Texas benefit from state database connections available in their respective states. Visit these states’ launch page for information.
Stay Up To Date
We will use the National Verifier Launches page and the National Verifier launch email lists to communicate with service providers about launch specific information.
To be added to an National Verifier launch list and for any questions related to the NV, service providers must email Lifeline Program indicating which states and/or territories they do business in.
Resources
Review the annual report and visit the Videos page to learn more about the National Verifier.