Contact Us

By Phone

The Schools and Libraries (E-Rate) program team is here to help you every step of the way. Program participants can receive assistance with program questions, problems, and system issues by calling (888) 203-8100 Monday through Friday, 8 a.m. to 8 p.m. ET.

Via the E-Rate Productivity Center (EPC)

Program participants can also receive program assistance through EPC by filing a case. New EPC users should call (888) 203-8100 to set up a new user account.

How to Create a Case in EPC:
  1. Log in to One Portal to access EPC.
  2. Select the Contact Us link from the upper right menu on your landing page.

Additional Assistance

For all other questions or concerns, telephone or U.S. mail contact information, or to submit a complaint or a whistleblower alert, visit the Contact USAC web page.

Universal Service Fund contributors and service providers can go to the Service Providers Contact Us page for additional assistance.