High Cost Reference Guide

This webpage is a guide for available High Cost stakeholder resources. It gives direct links to system guides and key points of contact for customer services support.

System Resources

High Cost has many resources available online to help you with our systems. The resources linked provide details on the functionality of the systems and error codes.

Performance Measurement Testing (PMM)

The HUBB (High Cost Universal Broadband) Portal

Disbursements Resources

  • HC Tools page: provides funding and certification tools and FCC Form 481 data.
  • Disbursement tool: provides support amounts by fund type and date.
  • Detailed Payment Search: provides support amount that include details about prior period adjustments, rate floor, budget control, and other impacts to the support amounts.

Customer Service Resources

When contacting the High Cost program, please use the appropriate contact information to reach the right team members. Use the following contacts to get the answers you need.

Please include these 3 pieces of information when you email USAC:

  • Name
  • Company Name
  • SPIN

High Cost Customer Service Center

Topic Contact
Disbursement issues Email: HCquestions@usac.org

Phone: (844) 357-0408

Hours: Monday-Friday 8 a.m. to 8 p.m. ET

Forms 481, 507, 508, 509
HUBB, PMM, and other HC systems and tools
All other HC inquiries

Specialized Requests

Topic Contact
HC appeals HCappeals@usac.org
HBB, PMM, Form 481, and 54.313 certifications HCcerts@usac.org
Letters of Credit (LOC), Rural Broadband Experiments, and Form 460 HCinfo@usac.org
ETC designation orders/relinquishment, Study Area Code (SAC) requests HCorders@usac.org
Service providers, E-File, and Form 498 CustomerSupport@usac.org
Obtain Form 499 data that is not available online Form499@usac.org