High Cost Reference Guide
This webpage is a guide for available High Cost stakeholder resources. It gives direct links to system guides and key points of contact for customer services support.
System Resources
High Cost has many resources available online to help you with our systems. The resources linked provide details on the functionality of the systems and error codes.
Performance Measurement Testing (PMM)
- PMM Overview: provides an overview of PMM and access to additional resources.
- Performance Data Formatting Guide: provides data templates specifications.
- PMM User Guide: provides information on system functionality and error code explanations.
The HUBB (High Cost Universal Broadband) Portal
- HUBB Overview: provides an overview of the HUBB Filing and access to additional resources.
- HUBB User Guide: provides information on system functionality.
- HUBB FAQs: provides answers to frequently asked questions.
- HUBB Data Formatting Instructions: provides data template specifications and error code explanations.
Disbursements Resources
- HC Tools page: provides funding and certification tools and FCC Form 481 data.
- Disbursement tool: provides support amounts by fund type and date.
- Detailed Payment Search: provides support amount that include details about prior period adjustments, rate floor, budget control, and other impacts to the support amounts.
Customer Service Resources
When contacting the High Cost program, please use the appropriate contact information to reach the right team members. Use the following contacts to get the answers you need.
Please include these 3 pieces of information when you email USAC:
- Name
- Company Name
- SPIN
High Cost Customer Service Center
| Topic | Contact |
| Disbursement issues | Email: HCquestions@usac.org
Phone: (844) 357-0408 Hours: Monday-Friday 8 a.m. to 8 p.m. ET |
| Forms 481, 507, 508, 509 | |
| HUBB, PMM, and other HC systems and tools | |
| All other HC inquiries |
Specialized Requests
| Topic | Contact |
| HC appeals | HCappeals@usac.org |
| HBB, PMM, Form 481, and 54.313 certifications | HCcerts@usac.org |
| Letters of Credit (LOC), Rural Broadband Experiments, and Form 460 | HCinfo@usac.org |
| ETC designation orders/relinquishment, Study Area Code (SAC) requests | HCorders@usac.org |
| Service providers, E-File, and Form 498 | CustomerSupport@usac.org |
| Obtain Form 499 data that is not available online | Form499@usac.org |