COVID-19 Update: USAC remains open for business. Learn more about USF program responses.

Announcements

June 17, 2022
Certain USAC Customer Service Centers Closed – Monday, June 20, 2022

In observance of Juneteenth, the customer service centers for E-Rate, Emergency Connectivity Fund, High Cost, Rural Health Care, Contributors, and Service Providers will be closed on Monday, June 20, 2022.

The Lifeline and Affordable Connectivity Program customer service centers will remain open during normal operating hours.

June 10, 2022
FCC Announces 3rd Quarter Contribution Factor is 33.0%

The FCC released a Public Notice, DA 22-623, announcing that the proposed universal service contribution factor for the third quarter of 2022 (July – September) will be .330 or 33.0 percent.

May 12, 2022
Service Provider Payment System Unavailable May 21, 2022

Service providers will not be able to make payments using E-File on Saturday, May 21, 2022 from 6 p.m. to 10 p.m. ET due to maintenance on the Pay.gov system. We apologize for any inconvenience.

April 19, 2022
Scheduled Website Maintenance on Wednesday, April 20

On Wednesday, April 20, USAC will conduct emergency maintenance on USAC.org from 9 p.m. to 1 a.m. ET. This procedure will affect all USAC systems.

We apologize for the inconvenience.

April 7, 2022
SAM.gov Transition to UEI

Yesterday, April 6, 2022, the FCC released Public Notice DA 22-371 which announces the transition from the Data Universal Numbering System (DUNS) number to the Unique Entity Identifier (UEI) effective April 4, 2022. For more information, read our latest bulletin.

March 16, 2022
FCC Announces 2nd Quarter Contribution Factor is 23.8%

The FCC released a Public Notice, DA 22-268, announcing that the proposed universal service contribution factor for the second quarter of 2022 (April – June) will be .238 or 23.8 percent.

March 7, 2022
2022 FCC Form 499-A Now Available in E-File

The 2022 FCC Form 499-A (Annual Telecommunications Reporting Worksheet) is now available in E-File, USAC’s online filing system. The due date for filing the form is Friday, April 1, 2022.

FCC rules require all telecommunications service providers to file the FCC Form 499-A to report historical revenue data for your company. The 2022 FCC Form 499-A should be used to report revenue data for the period of January 1, 2021 through December 31, 2021.

Be aware that all de minimis filers ARE required to file the FCC Form 499-A, reporting 2021 revenues regardless of the amount.

Please note that failure to file this Form by the due date of April 1, 2022 will result in a late filing fee (minimum of $100/month.)

Filers needing assistance with filling out this form can speak directly to a 499 analyst by calling (866) 411-8722, Monday – Friday, 9 a.m. to 5 p.m. ET.

February 17, 2022
Certain USAC Customer Service Centers Closed – Monday, February 21, 2022

In observance of President’s Day, the customer service centers for E-Rate, Emergency Connectivity Fund, High Cost, Rural Health Care, Contributors, and Service Providers will be closed on Monday, February 21, 2022.

The Lifeline and Affordable Connectivity Program customer service centers will remain open during normal operating hours.

February 8, 2022
USAC Web Update, Feb. 9

Due to a web update, the following URLs may experience brief service disruptions or slowness from 5-7 p.m. ET tomorrow, Wednesday, February 9, 2022:

· https://www.usac.org/
· https://www.lifelinesupport.org/
· https://www.emergencyconnectivityfund.org/
· https://www.ACPbenefit.org

This will not affect system tools such as E-File, EPC, NLAD, NV, LCS, RAD, HUBB, My Portal, etc. If you need assistance during this time, please contact the Customer Support Center.

February 2, 2022
Service Provider Payment System Unavailable February 5, 2022

Service providers will not be able to make payments using E-File on Saturday, February 5, 2022 from 6 p.m. to 10 p.m. ET due to maintenance on the Pay.gov system. We apologize for any inconvenience.

January 25, 2022
Service Provider Payment System Unavailable January 29, 2022

Service providers will not be able to make payments using E-File on Saturday, January 29, 2022 from 6 p.m. to 10 p.m. ET due to maintenance on the Pay.gov system. We apologize for any inconvenience.

January 12, 2022
Certain USAC Customer Service Centers Closed – Monday, January 17, 2022

In observance of Martin Luther King, Jr. Day, the customer service centers for E-Rate, Emergency Connectivity Fund, High Cost, Rural Health Care, Contributors, and Service Providers will be closed on Monday, January 17, 2022.

The Lifeline and Affordable Connectivity Program customer service centers will remain open during normal operating hours.

All announcements can be found in the Announcements Archive.

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