How to Register
Service provider representatives register for a Representative ID through the Representative Accountability Database (RAD).
RAD registration is a two-step process:
- Representatives self-register for a Representative ID (Rep ID), which is required to perform transactions in the National Lifeline Accountability Database (NLAD) and the National Verifier (NV).
- Representatives provide their Rep ID number to each service provider they work for. Service providers will use the Rep ID to create the representative’s NLAD and/or NV account credentials. Service providers can find detailed instructions on how to link Rep IDs in the How to Link a Rep ID and Data Input Templates section of the RAD Resources page.
- Resolve Registration Errors
- Information for International Representatives
- Submit Documentation to USAC
Resolve Registration Errors
The following information is for representatives that do business in the United States. Review the Information for International Representatives section for instructions on the registration process for representatives that are employed outside of the United States.
If a representative receives error messages during the RAD registration process, they must submit a copy of unexpired documentation that resolves the error along with the RAD cover page.
The following messages are errors that a representative may encounter when they are attempting to register for a Representative ID:
|Error||Description||What needs to be confirmed to resolve error?|
|Identity not found||The representative’s identity could not be found.||Confirm the representative’s first and last name, date of birth, and last four digits of SSN.|
|SSN4 cannot be verified||The representative’s full name and/or SSN4 could not be validated.||Confirm the representative’s first and last name and last four digits of SSN.|
|Date of birth cannot be verified||The representative’s date of birth could not be validated.||Confirm the representative’s first and last name and date of birth.|
|Identified as a duplicate||The representative is identified as a duplicate.||Confirm the representative’s first and last name and date of birth.|
|Identified as deceased||The representative is identified as deceased.||Confirm the representative’s first and last name, date of birth, the last four digits of SSN, and confirm the representative is living* by submitting acceptable documentation dated within the previous three (3) months.|
|Opt out of including SSN4||The representative opted out of including their SSN4.||Confirm the representative’s first and last name and date of birth.|
Representatives may submit a copy of one or a combination of the following unexpired documents to resolve an error listed above:
- Driver’s license
- Birth certificate
- Recent state, federal, or Tribal tax return
- Social Security card
- Certificate of naturalization
- Certificate of U.S. citizenship
- Permanent resident card
- Permanent resident alien card
- U.S. government, military, state, or Tribal issued ID
- Military discharge documentation
- Weapons permit
- Government assistance program document
- Statement of benefits from a qualifying program
- Unemployment/workers’ compensation statement of benefits
*To prove that a representative is living, representatives may submit a copy of one of the following documents:
- Current utility bill
- Current income statement
- Current mortgage or lease statement
- Current retirement/pension statement of benefits
- Notarized letter affirming the identity and alive status
Information for International Representatives
Service provider representatives who perform Lifeline transactions and are employed outside of the United States should review this information to successfully complete the registration process.
During the registration process, representatives will be asked to submit their email address as well as some additional information. This will include the representative’s state, zip code, and SSN4.
International representatives must follow the special instructions below:
- In the “State” field:
- From the state dropdown menu, select “IT” (international)
- In the “Zip Code” field:
- Enter five zeros (for example, type in “00000”)
- Leave the “Social Security Number” field blank
Submit Documentation to USAC
Representatives, or their service providers on their behalf, may submit documentation to resolve registration errors and the cover page:
- Online, through USAC’s secure webpage, or
- Review the online document submission guide
- Through the mail, at:
Lifeline Support Center:
PO Box 9100
Wilkes-Barre, PA 18773
Note: Please allow USAC 3 business days to reply before submitting a second request.