USACLifelineRepresentative Accountability Database (RAD)
How to Register

How to Register

Service provider representatives register for a Representative ID through the Representative Accountability Database (RAD).

RAD registration is a two-step process:

  1. Representatives self-register for a Representative ID, which is required to perform transactions in the National Lifeline Accountability Database (NLAD) and the National Verifier.
  2. Representatives provide their Representative ID number to each service provider they work for. Service providers will use the Representative ID to create NLAD and/or National Verifier account credentials for the representative. Service providers can find detailed instructions on how to link IDs in the How to Link a Representative ID and Data Input Templates section of the RAD Resources page.

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Resolve Registration Errors

The following information is for representatives that do business in the United States. Review the Information for International Representatives section for instructions on the registration process for representatives that are employed outside of the United States.

Documentation Requirements

If a representative’s information cannot be confirmed, they will receive an email notice with instructions on what to do next. Representatives must submit documentation within 45 days or they will need to re-register.

Below are the error messages they may receive:

Error Submit a document that includes:
Identity not found First and last name, date of birth, and last four digits of Social Security Number (SSN).
SSN4 cannot be verified First and last name and last four digits of Social Security Number (SSN).
Date of birth cannot be verified First and last name and date of birth.
Identified as a duplicate First and last name and date of birth.
Identified as deceased First and last name, date of birth, the last four digits of SSN, and proof of life* by submitting acceptable documentation dated within the previous three (3) months.
Opt-out of including SSN4 First and last name and date of birth.

Acceptable Documentation

Representatives must submit documentation that includes the information that needs to be confirmed. They may submit a copy of one or a combination of the following unexpired documents to resolve the error.

  • Driver’s license
  • Birth certificate
  • W-2
  • Recent state, federal, or Tribal tax return
  • Social Security card
  • Certificate of naturalization
  • Certificate of U.S. citizenship
  • Permanent resident card
  • Permanent resident alien card
  • U.S. government, military, state, or Tribal issued ID
  • Passport
  • Military discharge documentation
  • Weapons permit
  • Government assistance program document
  • Statement of benefits from a qualifying program
  • Unemployment/workers’ compensation statement of benefit

*To prove that a representative is living, they may submit a copy of one of the following documents. This documentation must be dated within the previous three months.

  • Current utility bill
  • Current income statement
  • Current mortgage or lease statement
  • Current retirement/pension statement of benefits
  • Notarized letter affirming the identity and alive status

Submit Documentation to USAC

Representatives, or their service providers on their behalf, have two options to submit documentation to resolve registration errors:

  1. Online, through USAC’s secure webpage. Review the online document submission guide for step-by-step directions.
  2. Through the mail with a completed cover sheet, to:
    Lifeline Support Center
    PO Box 1000
    Horseheads, NY 14845

Information for International Representatives

Service provider representatives who perform Lifeline transactions and are employed outside of the United States should review this information to successfully complete the registration process.

Registration

During the registration process, representatives will be asked to submit their email address as well as some additional information. This will include the representative’s state and zip code.

  • In the “State” field:

From the state dropdown menu, select “IT” (international)

Note: Consistent with the terms of conditions of USAC’s systems, international locations cannot directly interact with the National Verifier or National Lifeline Accountability Database.