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How to Register

Service provider representatives register for a Representative ID through the Representative Accountability Database (RAD).

RAD registration is a two-step process:

  1. Representatives self-register for a Representative ID (Rep ID), which is required to perform transactions in the National Lifeline Accountability Database (NLAD) and the National Verifier (NV).
  2. Representatives provide their Rep ID number to each service provider they work for. Service providers will use the Rep ID to create the representative’s NLAD and/or NV account credentials. Service providers can find detailed instructions on how to link Rep IDs in the How to Link a Rep ID and Data Input Templates section of the RAD Resources page.

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Resolve Registration Errors

The following information is for representatives that do business in the United States. Review the Information for International Representatives section for instructions on the registration process for representatives that are employed outside of the United States.

Documentation Requirements

If a representative receives error messages during the RAD registration process, they must submit a copy of unexpired documentation that resolves the error along with the RAD cover page.

The following messages are errors that a representative may encounter when they are attempting to register for a Representative ID:

Error Description What needs to be confirmed to resolve error?
Identity not found The representative’s identity could not be found. Confirm the representative’s first and last name, date of birth, and last four digits of SSN.
SSN4 cannot be verified The representative’s full name and/or SSN4 could not be validated. Confirm the representative’s first and last name and last four digits of SSN.
Date of birth cannot be verified The representative’s date of birth could not be validated. Confirm the representative’s first and last name and date of birth.
Identified as a duplicate The representative is identified as a duplicate. Confirm the representative’s first and last name and date of birth.
Identified as deceased The representative is identified as deceased. Confirm the representative’s first and last name, date of birth, the last four digits of SSN, and confirm the representative is living* by submitting acceptable documentation dated within the previous three (3) months.
Opt out of including SSN4 The representative opted out of including their SSN4. Confirm the representative’s first and last name and date of birth.

Representatives may submit a copy of one or a combination of the following unexpired documents to resolve an error listed above:

  • Driver’s license
  • Birth certificate
  • W-2
  • Recent state, federal, or Tribal tax return
  • Social Security card
  • Certificate of naturalization
  • Certificate of U.S. citizenship
  • Permanent resident card
  • Permanent resident alien card
  • U.S. government, military, state, or Tribal issued ID
  • Passport
  • Military discharge documentation
  • Weapons permit
  • Government assistance program document
  • Statement of benefits from a qualifying program
  • Unemployment/workers’ compensation statement of benefits

*To prove that a representative is living, representatives may submit a copy of one of the following documents:

  • Current utility bill
  • Current income statement
  • Current mortgage or lease statement
  • Current retirement/pension statement of benefits
  • Notarized letter affirming the identity and alive status

Information for International Representatives

Service provider representatives who perform Lifeline transactions and are employed outside of the United States should review this information to successfully complete the registration process.

Registration

During the registration process, representatives will be asked to submit their email address as well as some additional information. This will include the representative’s state, zip code, and SSN4.

International representatives must follow the special instructions below:

  • In the “State” field:
    • From the state dropdown menu, select “IT” (international)
  • In the “Zip Code” field:
    • Enter five zeros (for example, type in “00000”)
  • Leave the “Social Security Number” field blank

Documentation Requirements

International representatives, or their service provider on their behalf, must submit all items below to resolve the errors associated with the registration process (including if they are identified as a duplicate representative).

  1. A letter that includes:
    • The service provider’s name and contact information of an employee that can confirm the representative’s position,
    • The representative’s full legal name and Representative ID, and
    • The employer’s signature and the date it was signed.
  2. A copy of some form of government-issued identification.
  3. RAD Cover Sheet:
    • All fields must be completed on the cover sheet.

Service providers submitting a letter on behalf of multiple international representatives may include all of their representatives in one letter. When submitting the letter, service providers should include one copy along with one cover sheet per international representative. Service providers may review the sample letter as an example.

Submit Documentation to USAC

Representatives, or their service providers on their behalf, may submit documentation to resolve registration errors and the cover page:

  1. Online, through USAC’s secure webpageor
  2. Through the mail, at:
    Lifeline Support Center:
    P.O. Box 7081
    London, KY 40742