COVID-19 Update: USAC remains open for business—Washington, DC office closed. Learn more about USF program responses.

Billing Disputes

If you have a question or dispute regarding your USAC invoice, email the Customer Operations team for assistance.

If your name is not listed on the current FCC Form 499-A, FCC Form 499-Q, or current invoice, USAC cannot provide you confidential information regarding a contributor invoice, but can provide general information regarding billing matters.

You will receive a response via email within 24 hours of the time the request is received by USAC.

What is the process?

USAC has a pay-and-dispute procedure for resolving billing and collection issues. Keep in mind that the invoice is due in full by the due date and that late payment fees will not be reversed unless USAC has made an error. In the case of a USAC billing error, USAC will correct the error and reverse any associated late payment fees and penalties.

Requesting Refund for Double USF Payment

If your company (Reseller) has made duplicate payments to the USF for a given year, you may submit your “Double USF Payment Refund” request via

Before submitting your request, please review the Double USF Payment Refund Request Checklist to confirm your company satisfies all the conditions.