The Lifeline team is here to support stakeholders. Learn more about the appropriate contacts for each topic below.
Lifeline Carriers and Other Partners
Contact information depends on the nature of the question.
Connect with a Program Analyst
To get the necessary answer, review the chart below to find the correct contact information.
|Topic||Email Address||Supporting Material|
|Questions or program feedback from Tribal partners||TribalLiaison@usac.org||
|Questions about reimbursements claims (LCS and FCC Form 497) and disbursements||Form497@usac.org||LCS website section|
|Submission of revised Form 497 filings for data months prior to January 2018||LIFilings@usac.org||LCS website section|
|FCC Form 555||Form555@usac.org||Annual Filings webpage|
|Program integrity questions and concerns||LifelineProgramIntegrity@usac.org||Rules and Requirements website section|
|Lifeline appeals||LifelineAppeals@usac.org||Appeals and Audits webpage|
|Lifeline Biennial Audit||LifelineBiennial@usac.org||Appeals and Audits webpage|
|SAC requests and ETC Order related documentation||HCOrders@usac.org||Join Lifeline as an ETC webpage|
|Questions about One Portal (E-File)||firstname.lastname@example.org||E-File FAQs webpage|
Receive Lifeline Bulletins
To receive Lifeline’s monthly newsletter with program updates and reminders or notifications about system maintenance, sign up for the Lifeline distribution lists.
USAC’s Contact Information Webpage
For all other questions or concerns, telephone or U.S. mail contact information, or to submit a complaint or a whistleblower alert, visit the Contact USAC webpage.
Lifeline Program Consumers
Lifeline consumers should visit LifelineSupport.org for more information about the program.
Lifeline Support Center
The Lifeline Support Center serves consumers and those supporting consumers.
Hours: 7 days a week, from 9:00 a.m. to 9:00 p.m. ET
Call: (800) 234-9473 (press 1 for English; press 2 for Spanish)
The support center can support questions about:
- The status of an application
- Documents needed to show qualification
- Lifeline companies in the area
- Assistance with renewing the benefit
- Assistance with the one-per-household worksheet
- Resetting a consumer portal account (online application)
Consumers should contact their phone or internet company with questions about their phone or device, service, and bill.