COVID-19 Update: USAC remains open for business—Washington, DC office closed. Learn more about USF program responses

Contact Us

The Lifeline team is here to support stakeholders. Learn more about the appropriate contacts for each topic below.

Lifeline Program Consumers

Consumer Website

Lifeline consumers, and those supporting consumers, should visit LifelineSupport.org for more information about the program.

Lifeline Support Center

The Lifeline Support Center serves consumers and those supporting consumers.

Hours: 7 days a week, from 9:00 a.m. to 9:00 p.m. ET

Email: LifelineSupport@usac.org

Call: (800) 234-9473 (press 1 for English; press 2 for Spanish)

The support center can support questions about:

  • Lifeline Program rules
  • The status of an application
  • Documents needed to show qualification
  • Lifeline companies in the area
  • Assistance with renewing the benefit
  • Assistance with the one-per-household worksheet
  • Resetting a consumer portal account (online application)

Consumers should contact their phone or internet company with questions about their phone or device, service, and bill.

Lifeline Carriers and Other Partners

Contact information depends on the nature of the question.

Connect with a Program Analyst

To get the necessary answer, review the chart below to find the correct contact information.

Topic Email Address Supporting Material
  • Detailed or technical questions about Lifeline’s systems (NLAD, National Verifier, and RAD)
  • Recertification and reverification questions
  • Requests to update, add, or remove service provider information from Lifeline’s Companies Near Me tool
  • Questions or program feedback from consumer advocates, state and federal partners, and other stakeholders interested in learning more
LifelineProgram@usac.org
Questions or program feedback from Tribal partners TribalLiaison@usac.org
Questions about reimbursements claims (LCS and FCC Form 497) Form497@usac.org Reimbursement website section
Submission of revised Form 497 filings for data months prior to January 2018 LIFilings@usac.org Reimbursement website section
FCC Form 555 Form555@usac.org Forms web page
Program integrity questions and concerns LifelineProgramIntegrity@usac.org Lifeline rules
Lifeline appeals LIAppeals@usac.org Appeals and Audits web page
Lifeline Biennial Audit LifelineBiennial@usac.org Appeals and Audits web page
SAC requests and ETC Order related documentation HCOrders@usac.org Join Lifeline as an ETC web page
Questions about E-File customersupport@usac.org E-File FAQs web page

Receive Lifeline Bulletins

To receive Lifeline’s monthly newsletter with program updates and reminders or notifications about system maintenance, sign up for the Lifeline distribution lists.

USAC’s Contact Information Web Page

For all other questions or concerns, telephone or U.S. mail contact information, or to submit a complaint or a whistleblower alert, visit the­ Contact USAC web page.