COVID-19 Update: USAC remains open for business. Learn more about USF program responses.

Announcements

January 12, 2022
Certain USAC Customer Service Centers Closed – Monday, January 17, 2022

In observance of Martin Luther King, Jr. Day, the customer service centers for E-Rate, Emergency Connectivity Fund, High Cost, Rural Health Care, Contributors, and Service Providers will be closed on Monday, January 17, 2022.

The Lifeline and Affordable Connectivity Program customer service centers will remain open during normal operating hours.

December 22, 2021
USAC Customer Service Centers’ Holiday Hours & Closures

In observance of the Christmas and New Year’s holidays, the USAC Customer Service Centers will be closed or have shortened hours as follows:

Lifeline Customer Service Center:

  • Normal Hours: 7 days a week, 9 a.m. to 9 p.m. ET
  • Saturday, December 25, 2021 – Closed
  • Saturday, January 1, 2022 – Closed

Emergency Broadband Benefit & Affordable Connectivity Program Customer Service Centers:

  • Normal Hours: 7 days a week, 9 a.m. to 9 p.m. ET
  • Saturday, December 25, 2021 – Closed

E-Rate, Emergency Connectivity Fund, Rural Health Care, & High Cost Customer Service Centers:

  • Normal Hours: Monday-Friday 8 a.m. to 8 p.m. ET
  • Friday, December 24, 2021 – Closed
  • Friday, December 31, 2021 – Closed

Contributors & Service Providers Customer Service Centers:

  • Normal Hours: Monday-Friday 9 a.m. to 5 p.m. ET
  • Thursday, December 23, 2021 – Closes @ 2:00 PM
  • Friday, December 24, 2021 – Closed
  • Friday, December 31, 2021 – Closed
December 17, 2021
High Cost Systems Now Available

The High Cost systems are back online. We appreciate your patience.

December 13, 2021
Some USAC Systems Offline

In an abundance of caution, USAC has pulled some USF program systems offline while completing a security review in response to the Log4j vulnerability. USAC has not identified any security concerns—the systems were taken offline as a precaution and to install security patches.

USAC will provide additional information about system availability when they are back online. 

We apologize for the inconvenience. 

December 7, 2021
RESOLVED – USAC Customer Support Center Phone Outage

USAC has restored the phone service at the Customer Support Centers for E-Rate, the Emergency Connectivity Fund, High Cost, and the Rural Health Care programs.

The phones for USAC’s Customer Support Center for E-Rate, the Emergency Connectivity Fund, High Cost, and Rural Health Care programs are currently down. We are working to resolve the issue. Please contact us or create a ticket in EPC if you need assistance. We apologize for the inconvenience.

November 22, 2021
USAC Customer Support Centers Closed – November 25-26, 2021

In observance of the Thanksgiving holiday, the USAC Customer Support Centers will be closed Thursday, November 25 and Friday, November 26.

The Lifeline and Emergency Broadband Benefit Program Customer Support Centers will remain open on Friday, November 26.

November 11, 2021
Certain USAC Customer Support Center Closing Early, Friday, Nov. 12, 2021

USAC’s Customer Support Centers for E-Rate, High Cost, and Rural Health Care will close at 5 p.m. ET on Friday, November 12, 2021. These customer support centers will resume regular business hours on Monday, November 15, 2021.

The Lifeline and Emergency Broadband Benefit Program Customer Support Centers will remain open during normal operating hours.

November 9, 2021
Webinar: Coming in 2022: Performance Measures Testing

Please join USAC on Wednesday, December 8, 2021 from 2:30 PM ET to 3:30 PM ET for a webinar overview of the Federal Communications Commission (FCC) performance measures testing requirements and the Performance Measures Module (PMM), the USAC system that will support this new process.

Register Here

November 9, 2021
Certain USAC Customer Support Centers Closed, Thursday, Nov. 11, 2021

In observance of Veteran’s Day, USAC’s Customer Support Centers for E-Rate, Emergency Connectivity Fund, High Cost, Rural Health Care, Contributors (Form 499), Service Providers (Form 498), Complaints, and Whistleblower Alerts will be closed on Thursday, November 11, 2021.

The Lifeline and Emergency Broadband Benefit Program Customer Support Centers will remain open during normal operating hours.

October 11, 2021
Certain Customer Support Centers Closed – Oct. 11

In observance of the federal holiday, the customer support centers for E-Rate, High Cost, Rural Health Care, Contributors, and Service Providers will be closed Monday, October 11, 2021. The Lifeline, Emergency Broadband Benefit Program, and Emergency Connectivity Fund customer support centers will remain open during normal operating hours.

September 30, 2021
Webinar: Avoiding Common Audit Findings

Please join USAC on Wednesday, November 10, 2021 from 3:30 PM ET to 4:30 PM ET to learn how to avoid common findings of High Cost beneficiary audits. In this session, USAC’s High Cost and Internal Audit staff will discuss common carrier errors discovered during beneficiary audits, including

  • improper reporting of expenses not eligible for High Cost support
  • inadequate or improper documentation
  • improper affiliate transactions
  • improper allocation methodology
  • inaccurate depreciation calculations
    Register here

June 16, 2021
Connect America Fund (CAF) Brought Broadband To More than 5.5M Locations, HUBB Dashboard Shows

The Connect America Fund (CAF) had made high-speed Internet access available to more than 5.5 million residential and small business locations as of the end of 2020, according to a new online dashboard that highlights the impact of the Federal Communications Commission (FCC) program on broadband expansion to close the digital divide in rural America. Now live on the High Cost website, the new HUBB Dashboard also shows that more than 1.75 million of those locations are getting broadband speeds of at least 25 megabits per second downstream and 3 megabits upstream (25/3 Mbps).

The Connect America Fund – part of the federal Universal Service Fund High Cost program – provides funding to telecommunications carriers to deliver voice and broadband service in rural areas where the market alone cannot support the high cost of deploying network infrastructure and supplying connectivity. The HUBB Dashboard reflects overall broadband deployment funded by the program starting in 2015 through the end of 2020.

The launch of the new dashboard follows the recent release of version 4.0 of the Connect America Fund Broadband Map (CAF Map), an interactive online map that displays the geographic locations – by latitude and longitude – where carriers that receive CAF support have built out mass-market, high-speed Internet service.

The dataset that serves as the foundation for both tools can be found here. Read the full announcement here.

June 14, 2021
Existing High Cost Disbursement Search Tool to be Retired on July 17

USAC will be retiring the existing High Cost disbursement search tool on July 17 following the recent launch of a new disbursement search tool that provides a more user-friendly platform for the public to access information about total dollar amounts paid to carriers that receive High Cost funding to provide voice and broadband service in rural America.

High Cost – one of four programs that make up the Federal Communications Commission (FCC) Universal Service Fund (USF) – aims to ensure that consumers in insular, underserved and unserved areas have access to modern communications networks and services at rates reasonably comparable to those offered in urban areas. The program provides support to carriers to provide service in areas where the market alone cannot support the high cost of deploying network infrastructure and supplying connectivity.

While High Cost has historically subsidized traditional voice service, the FCC has reformed the program to support broadband with the Connect America Fund, which consists of a series of modernized funds that require carriers to meet defined deployment obligations in rural America in exchange for set payments determined by a cost model.

The updated High Cost disbursement search tool, which contains payment information dating back to January 2003, can be found on the tools page of the High Cost program site and on the High Cost tools section of the USAC Open Data site. Open Data tools are a part of USAC’s Open Data initiative, which strives to make universal service fund data available to the public in an equitable and reliable way. Read the full announcement here.

May 18, 2021
USAC Releases CAF Map 4.0

USAC has released version 4.0 of the Connect America Fund Broadband Map (CAF Map), an interactive online map that shows the impact of the Connect America Fund (CAF) on broadband expansion to close the digital divide in rural America. The Connect America Fund – part of the federal Universal Service Fund High Cost program – provides funding to telecommunications carriers to deliver voice and broadband service in rural areas where the market alone cannot support the high cost of deploying network infrastructure and supplying connectivity.

First launched in 2018, the CAF Map displays the geographic locations – by latitude and longitude – where carriers that receive CAF support have built out mass-market, high-speed Internet service. Version 4.0 of the map contains updated information to include deployment completed in 2020.

The CAF Map is a key source of information about CAF-supported broadband deployment for consumers, researchers and policy makers at the federal, state and local level. The dataset that serves as the foundation for the map can be found here. Read the full announcement here.

September 8, 2020
USAC Launches CAF Map Version 3.0

USAC has released version 3.0 of the CAF Map, an interactive online map that shows the impact of the Connect America Fund (CAF) program on broadband expansion across rural America. 

First launched in 2018, the Connect America Fund Broadband Map – or CAF Map – displays the geographic locations where carriers that receive CAF support have built out mass-market, high-speed Internet service. Version 3.0 of the map contains updated information reflecting broadband deployment completed in 2019, as well as data from several new broadband deployment funds. The dataset that serves as the foundation for the map can be found here.

The CAF Map is a key source of information about CAF-supported broadband deployment for consumers, policymakers, researchers and others. Read the full announcement here.

March 16, 2020
USAC Remains Open for Business – DC Office Closed

At USAC, we are committed to the health and safety of our employees, contractors, and stakeholders during the COVID-19 pandemic. USAC remains fully operational.

The USAC offices in Washington, DC are closed. All USAC staff will work remotely and can be reached at their USAC email and telephone numbers. 

While the way we work has changed, USAC will conduct the regular and ongoing work administering the Universal Service Fund. This includes processing and reviewing program applications, collecting contributions, disbursing payments, and implementing program guidance from the FCC. 

All USAC customer support centers remain open. Please be patient if you experience longer than usual wait times with our customer service teams as circumstances continue to change. 

To submit program documents to USAC, please use your normal submission channels or email HCQuestions@usac.org.

If you send other documents to USAC via mail or overnight delivery, you must also email a PDF copy to Outreach@usac.org.

USAC continues to monitor developments and will implement additional precautions if necessary. This is an evolving situation, and we will keep you informed of any changes as they arise.