Subscriber Management
Service providers must keep NLAD up to date. This webpage outlines how providers may do this, including enrolling eligible consumers, transferring subscribers, and de-enrolling ineligible consumers if applicable.
Jump To
- Enroll Lifeline Eligible Consumers
- Transfer Subscribers
- Upload Subscriber File (Bulk Upload)
- De-enroll Ineligible Subscribers
Enroll Lifeline Eligible Consumers
Service providers must add Lifeline eligible consumers qualified by the NV to NLAD to enroll the consumers in the program. To enroll a consumer in NLAD, service providers need the consumer’s full legal name, last four digits of their social security number or Tribal ID, date of birth, and primary (i.e., home) address. Service providers need to enter this information in NLAD exactly as it was entered in the NV when the consumer submitted their application.
Transfer Subscribers
A benefit transfer is when one service provider transfers a subscriber’s Lifeline program benefit from another service provider. The benefit transfer must be at the request of the subscriber. The subscriber’s new service provider initiates the transaction in NLAD on the subscriber’s behalf. Prior to initiating a benefit transfer in NLAD, the service provider must obtain the consent of the subscriber. Service providers may use a contract to prove the consumers consent and intent to sign up for service with the new service provider. Upload Subscriber File (Bulk Upload)
Add or update many subscribers at once by using the National Verifier NLAD Input Template. Download the CSV file, add the necessary data, and upload the file to NLAD. To avoid upload errors, do not modify the template headers. Use these guides to successfully complete and upload the template in NLAD: If a subscriber becomes ineligible for the Lifeline program, they have an obligation to contact their service provider directly and de-enroll from the Lifeline-supported service. There are several other situations that might result in subscriber de-enrollment from Lifeline-supported service:
Data Input Resources
De-enroll Ineligible Subscribers