COVID-19 Update: USAC remains open for business—Washington, DC office closed. Learn more about USF program responses.

Step 4: Submit Funding Requests

Once you select the most cost-effective method of providing the requested services, you will then submit the FCC Form 466 (Funding Request and Certification Form). The FCC Form 466 provides information to USAC about the type of service(s) ordered, rates, service provider, and date of service provider selection. It also certifies that the bid you selected was the most cost-effective bid that you received. You must use one FCC Form 466 for each service/circuit.

On the FCC Form 466, you may request Telecom Program support based on the difference between the cost for services at the HCP’s location and what the same service would cost in a city with a population of 50,000 or more in the your site’s state.

Program rules do not allow you to request funding for the same service (e.g., circuit) from both the Telecom Program and the HCF Program.

Things to Know

Documentation: You may need to work with your service provider to obtain the information and documentation necessary to complete the FCC Form 466. For example, the service provider may need to provide detailed circuit information, a circuit diagram, invoices for a service, or contract information.

Information Requests: As you submit your FCC Form 466, please upload all required documentation with your form. If USAC doesn’t receive sufficient documentation, RHC Program reviewers will reach out to account holders with a request for more information (“Information Request”). Reviewers send Information Requests to collect any missing documentation, address deficiencies, or ask clarifying questions about the FCC form. If you receive an Information Request, you must respond to it within 14 calendar days. Failure to respond within 14 calendar days will result in a denial.

Please note On March 26, 2020 the FCC released Order DA 20-345, granting relief measures to RHC Program participants to help health care providers (HCPs) effectively respond to the COVID-19 pandemic. As part of this relief, the FCC waived the 14-day deadline for applicants to respond to Information Requests from USAC issued on or before September 30, 2020. Account holders have an additional 28 days, allowing a response time of 42 days. This waiver includes Information Requests related to funding requests, appeals and waivers, invoices, audits, and other documentation submitted by the applicant. Read a summary of the relief brought on by the Order.

When to Submit FCC Form 466

You must submit your funding request during a filing window for funding consideration. Filing windows are fixed periods during which all submitted requests are treated as having been received at the same time. USAC will make funding decisions after the close of each filing window. For specific filing window dates, visit the funding year overview page.

Resubmitting recalled forms: If you recall an FCC Form 466 during the filing window, you can resubmit during that same filing window. If you recall an FCC Form 466 after the filing window closes, you will not be able to resubmit it unless another filing window opens.

Submit the forms and supporting documentation via My Portal.

Urban/Rural Rate Information and Documentation

In the Telecom Program, support for eligible telecommunications services is calculated based on the difference between the rates available for identical or similar services in rural and urban areas in a state.

Beginning FY2021, the rural and urban rates used to calculate the amount of eligible support for a Health Care Provider (HCP) site location will be the median of available rates as identified in the Rates Database. A database search will also provide users with the underlying data used to calculate those median rates. Telecom Program applicants will use the median rural and urban rates from the Rates Database for the requested telecommunications services when submitting Telecom Funding Requests FCC Form(s) 466.

When submitting an FCC Form(s) 466, the rural rate for the requested service will be calculated based on the rural rate included in the agreement with the service provider or the median rural rate from the Rates Database, whichever is lower. The urban rate for the requested service will the median urban rate from the Rates Database.

What rates will you use?

  • Rural rates: HCPs must use the lower of the rural rate available in USAC’s database or the rate included in the service agreement that the HCP enters into with the service provider when requesting funding.
  • Urban rates: HCPs must use the urban rate available in USAC’s database.

Resources: How to: Use the Rates DatabaseRates Database Methods and Procedures

For urban and rural rate guidance for FY2020 and prior, download the Urban and Rural Rate Information Tip Sheet.


The material on these web pages is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting the RHC Program rules, orders, and other primary sources of information. Applicants and service providers are ultimately responsible for knowing and complying with all RHC Program rules and procedures.