September 29, 2022
RHC Connect Update – Submit Your FCC Form 463 for FY2022 Funding Commitments!
The FCC Form 463 is now available in RHC Connect for Funding Year (FY) 2022 funding commitments. The platform change affects only Healthcare Connect Fund (HCF) Program participants. HCF Program applicants submitting FCC Forms 460 and 463 (for funding years prior to FY2022) will continue to do so in My Portal. Participants in the Telecommunications (Telecom) Program and the Connected Care Pilot Program (CCPP) will not be affected, unless those applicants also participate in the HCF Program.
To learn more, please visit the Welcome to RHC Connect webpage.
September 22, 2022
FCC Releases Hurricane Fiona Relief Order
On September 22, 2022, the Wireline Competition Bureau (WCB) of the Federal Communications Commission (FCC) released an Order (DA 22-998) that waives certain E-Rate, Emergency Connectivity Fund, Rural Health Care, COVID-19 Telehealth, Lifeline, and Affordable Connectivity Program rules and deadlines to assist participants and service providers, including Universal Service Fund contributors, located in the areas affected by Hurricane Fiona, which struck Puerto Rico on September 18, 2022. For detailed information, please refer to the Order.
September 7, 2022
FY2021 Annual Report Due September 30!
All Healthcare Connect Fund (HCF) participants receiving Rural Health Care (RHC) program funding are required to submit an annual report to USAC by September 30 following the funding year in which funding was provided. Per FCC Order 19-78, both individual and consortia applicants must submit the report to USAC using the FY2021 Annual Report Template. Applicants should email the completed template to RHC-Outreach@usac.org with “Annual Report” in the subject line by the deadline. This information will supplement information collected in HCF Program forms and includes information allowing the FCC to assess progress towards the performance goals and measures of the HCF Program.
September 1, 2022
RHC Program News
View the September Newsletter
August 18, 2022
USAC One Portal Maintenance – August 26
USAC will perform system updates on One Portal beginning at 8 p.m. ET on August 26 through 2 a.m. ET on August 27.
During this time all applications within One Portal will be unavailable including E-File, the E-Rate Productivity Center (EPC), SL Legacy systems, the National Lifeline Accountability Database (NLAD), Lifeline Claims System (LCS), Rural Health Care’s My Portal and the High Cost Universal Broadband (HUBB) portal. The Lifeline National Eligibility Verifier (National Verifier) WILL NOT be affected during this system update.
We apologize for the inconvenience.
August 3, 2022
USAC Website Maintenance – August 12
USAC’s websites will be temporarily unavailable beginning 11 p.m. ET on Friday, August 12. USAC expects the maintenance to last up to two hours, but users may see intermittent outages beyond the initial window as the updates take effect.
Affected sites include USAC.org, LifelineSupport.org, AffordableConnectivity.gov, and EmergencyConnectivityFund.org.
We apologize for any inconvenience this may cause. Thank you!
July 29, 2022
RHC-Connect Outage Due to System Upgrade: July 29 – 30
RHC Connect will be unavailable from Friday, July 29 at 7 p.m. ET through Saturday, July 30 at 12 a.m. ET for scheduled system upgrade. During this time, users will be unable to log in to and use RHC Connect. We apologize for any inconvenience.
July 28, 2022
HCF Request for Services Data Set on Open Data Replaces Search Posted Services Tool for FY2023!
The Rural Health Care Posted Services (FCC Forms 461 and 465) will replace the Healthcare Connect Fund (HCF) Search Posted Services tool for FY2023 and forward. The data set contains data from the FCC Forms 461 and 465, i.e. services requested for current and past funding years. The open data portal allows you to filter, sort, and visualize the data in many different ways. There are hyperlinks in columns where you can download the PDF version of the FCC Form 461, Request for Proposals (RFP), and any other additional documentation submitted with the FCC Form 461. You can continue to use the Search Posted Services tool for prior year postings, and the Telecom program.
For Connected Care Pilot Program data, please continue to use the Search Posted Services tool to search for publicly posted requests for services.
July 26, 2022
FCC Announces Availability of Unused Funds To Increase Rural Health Care Program Funding for FY2022
On July 22, 2022, the FCC Wireline Competition Bureau directed USAC to carry forward up to $380.50 million in unused funds from prior funding years to the extent necessary to satisfy funding year (FY) 2022 demand for the Rural Health Care program. Read the Public Notice.
July 7, 2022
RHC Program News
View the July Newsletter
July 1, 2022
FY2023 Competitive Bidding Starts Today! Begin To Submit Your FY2023 Requests for Services
Rural Health Care (RHC) program applicants can submit their FCC Forms 461 and 465 to initiate competitive bidding for funding year (FY) 2023 starting today, July 1, 2022, five (5) months before the opening of the FY2023 filing window. The FY2023 funding request filing window will open on December 1, 2022 and close on March 31, 2023. View the FY2023 Program Calendar.
As a reminder, you will submit your FCC Forms 461 for FY2023 in RHC Connect. The platform change affects only Healthcare Connect Fund (HCF) Program participants, and currently only applies to the FCC Forms 461 and 462. Participants in the Telecommunications (Telecom) Program will continue to utilize My Portal to submit their FCC Forms 465 for FY2023. HCF Program applicants submitting FCC Forms 460 and 463 (for funding years prior to FY2022) will continue to do so in My Portal. To learn more, please visit the Welcome to RHC Connect webpage.
June 22, 2022
RHC Connect Update – Submit Your FCC Form 461 on July 1!
The new platform, RHC Connect, is available for you to submit your FCC Forms 461 for FY2023. You will not be able to submit your FCC Form 461 until July 1, 2022 when the competitive bidding period for FY2023 begins. The platform change affects only Healthcare Connect Fund (HCF) Program participants, and currently only applies to the FCC Forms 461 and 462. Participants in the Telecommunications (Telecom) Program or the Connected Care Pilot Program (CCPP) will not be affected, unless those applicants also participate in the HCF Program. Only HCF applications will be impacted. All other applications will continue to utilize My Portal. HCF Program applicants submitting FCC Forms 460 and 463 (for funding years prior to FY2022) will continue to do so in My Portal. To learn more, please visit the Welcome to RHC Connect webpage.
June 17, 2022
Certain USAC Customer Service Centers Closed – Monday, June 20, 2022
In observance of Juneteenth, the customer service centers for E-Rate, Emergency Connectivity Fund, High Cost, Rural Health Care, Contributors, and Service Providers will be closed on Monday, June 20, 2022.
The Lifeline and Affordable Connectivity Program customer service centers will remain open during normal operating hours.
June 2, 2022
RHC Program News
View the June Newsletter
May 27, 2022
FCC Announces Key Deadlines for Connected Care Pilot Program
On May 20, 2022, the FCC released a Public Notice, DA 22-560, summarizing upcoming Connected Care Pilot Program (CCPP) deadlines. In addition, this Public Notice waives and extends the end date of the Pilot Program to provide all CCPP participants time to conduct a full three year Pilot project. Find more information on USAC’s Connected Care Pilot Program webpages.
May 25, 2022
Appian FedRAMP Scheduled Maintenance Will Affect RHC Connect:
Appian FedRAMP Maintenance is scheduled for Sunday, May 29 between 7 p.m. and 1 a.m. ET. Users who are working in RHC Connect during this time may lose access; however, all processes will remain active and resume once the maintenance is complete.
Users who attempt to access RHC Connect during the scheduled downtime will receive a message similar to the following: “This website is down for maintenance, please try again later.”
This is standard maintenance to apply critical security patches. All Appian environments will be down during this time period. We apologize for the inconvenience and thank you for your patience.
May 25, 2022
FCC Releases Order DA 22-580: Waives Use of Rates Database for All Telecom Program Applicants for FY2023
On May 25, 2022, the FCC Wireline Competition Bureau (Bureau) released Order DA 22-580 extending the waiver of the requirement to use the Telecom Program Rates Database for determining rural rates for health care providers in nationwide for FY2023. This action will ensure that service providers nationwide will receive sufficient Telecom Program support for FY2023 while the FCC further examines an effective rate determination mechanism for the Telecom Program.
For more information, read Order DA 22-580 .
May 19, 2022
Extended Customer Service Center Hours for Final Days of the Application Filing Window
The Customer Service Center will be open additional hours in advance of the close of the application filing window to help applicants with last-minute questions and any issues. The application filing window closes June 1 at 11:59:59 p.m. ET.
Here are the hours starting Friday, May 27:
- Friday, May 27 – 8 a.m. to 8 p.m. ET
- Saturday May 28 – Closed
- Sunday, May 29 – 10 a.m. to 2 p.m. ET
- Monday, May 30 (Memorial Day) – 10 a.m. to 2 p.m. ET
- Tuesday, May 31 – 8 a.m. to 10 p.m. ET
- Wednesday, June 1 – 8 a.m. to 11:59 p.m. ET
May 5, 2022
RHC Program News
View the May Newsletter
May 4, 2022
Deadline Approaching: FY2022 Filing Window Closes June 1
The filing window for FY2022 closes on Wednesday, June 1! This means that you must submit your funding requests (FCC Forms 462 or 466) before 11:59 p.m. ET June 1, 2022 to be considered for RHC program support. We highly encourage you to be mindful of federal holidays and submit your funding requests as soon as possible. The following links to helpful resources, webinars, and tip sheets will help you submit your FY2022 Funding Request:
HCF Program (FCC Form 462) Resources
- New! FCC Form 462 e-Learning Module
- New! Welcome to RHC Connect
- Examples of Common Services and Equipment
- Funding Limitations Tip Sheet
- Off-Site Data Centers and Admin Offices Tip Sheet
- Equipment Tip Sheet
Telecom Program (FCC Form 466) Resources
April 19, 2022
Scheduled Website Maintenance on Wednesday, April 20
On Wednesday, April 20, USAC will conduct emergency maintenance on USAC.org from 9 p.m. to 1 a.m. ET. This procedure will affect all USAC systems.
We apologize for the inconvenience.
April 15, 2022
FCC Releases DA 22-401: Waives Use of Telecom Program Rural Rates Database for Alaska Applicants
On April 12, the FCC Wireline Competition Bureau (Bureau) released DA 22-401, extending the waiver of the requirement to use the Telecom Program Rates Database for determining rural rates for health care providers in the State of Alaska for Funding Year (FY) 2023. This action will ensure that telecommunications service providers in Alaska will receive sufficient Telecom Program support for FY2023 while the FCC further examines an effective rate determination mechanism for the Telecom Program.
For more information, read DA 22-401.
April 7, 2022
RHC Program News
View the April Newsletter