Contact Us

Questions about the High Cost Program? Contact the High Cost Customer Service Center:

Phone: (844) 357-0408

Agents are available Monday-Friday 8 a.m. to 8 p.m. ET.

Email: HCQuestions@usac.org

When emailing USAC, please include the carrier name and SPIN (Service Provider Identification Number – also known as 498 ID).

For information about what the Customer Service Center can and cannot help with, see the High Cost Customer Service Center Tips guide.

For SPIN/498 ID questions, see the Service Providers Contact Us webpage.