Announcements

August 3, 2022
USAC Website Maintenance – August 12

USAC’s websites will be temporarily unavailable beginning 11 p.m. ET on Friday, August 12. USAC expects the maintenance to last up to two hours, but users may see intermittent outages beyond the initial window as the updates take effect.

Affected sites include USAC.orgLifelineSupport.orgAffordableConnectivity.gov, and EmergencyConnectivityFund.org.

We apologize for any inconvenience this may cause. Thank you!

August 1, 2022
Filing the FCC Form 470 and the Competitive Bidding Process Webinar: August 25

The purpose of this webinar is to provide information on how to file the FCC Form 470 and awareness about the competitive bidding process. This webinar is for applicants and service providers of all levels of E-Rate experience, with emphasis towards beginner level participants. The webinar will be held on August 25, 2022 at 2 p.m. ET. To attend the webinar register here.

July 28, 2022
E-Rate Productivity Center (EPC) Outage Due to System Upgrade: July 29 – 30

The E-Rate Productivity Center (EPC) will be unavailable from Friday, July 29 at 7 p.m. ET through Saturday, July 30 at 12 a.m. ET for scheduled system upgrade. During this time, users will be unable to log in to and use EPC. We apologize for any inconvenience.

July 20, 2022
E-Rate Productivity Center (EPC) Outage Due to System Maintenance: July 24 –25

The E-Rate Productivity Center (EPC) and the EPC training site will be unavailable from Sunday, July 24 at 7:00 p.m. ET through Monday, July 25 at 1:00 a.m. ET for monthly system maintenance. During this time, users will be unable to log in to and use EPC. We apologize for any inconvenience.

July 13, 2022
Legacy System and E-File Outage Due to System Maintenance: July 15-16

The Schools and Libraries (E-Rate) Program legacy systems and E-File will be unavailable from 9:00 p.m. ET on Friday, July 15 through 12:00 p.m. ET on Saturday, July 16 for system maintenance. During this time, users will be unable to file invoices and use some of the search tools. The BEAR training site will also be unavailable. We apologize for any inconvenience.

NOTE: The E-Rate Productivity Center (EPC) will not be affected by this maintenance.

July 6, 2022
FCC to Decommission Legacy CORES July 15

The Federal Communications Commission (FCC) Office of the Managing Director announced that it will retire its Legacy Commission Registration System (Legacy CORES) on July 15, 2022 at 6 p.m. ET. Legacy CORES is used by entities doing business with the FCC to register for an FCC Registration Number (FCCRN). Note that USAC uses the acronym FCCRN to distinguish that from a Funding Request Number (FRN). Go to the FCC’s CORES Registration page for more information and video tutorials on registering for an FCCRN.

July 6, 2022
FY2022 Invoicing Begins: July 1

After USAC has processed your FCC Form 486 you or your service provider can begin the process of invoicing USAC for the discounted share of the approved eligible services. See the May 2022 E-Rate News Brief for tips on getting ready for invoicing. View the February 10, 2022 webinar slides to learn more about the invoicing process and for key reminders.

July 6, 2022
The FY2023 FCC Form 470 is Now Available in EPC: July 1

The FY2023 FCC Form 470, which starts the competitive bidding process, as of July 1, is now available in the E-Rate Productivity Center (EPC). Applicants with long procurement cycles or other reasons for starting their FY2023 competitive bidding processes early will be able to complete and certify this form. The FY2023 FCC Form 470 remains unchanged from last year.

July 1, 2022
E-Rate Invoicing Process: Office Hour Webinar

USAC will hold the E-Rate Invoicing Process: Office Hour Webinar July 21 from 2 p.m. to 3 p.m. EDT. Participants will receive a brief overview about the FCC Form 472 (BEAR Form) and the FCC Form 474 (SPI Form), invoice filing deadlines, and the invoicing review process.

Note: The event will primarily be a question and answer session, so please come prepared with your questions about  the invoicing process.

To attend, register for the webinar and review the assigned materials listed below.  Register Now

Prerequisite for this webinar – Review one or all of these items:

June 23, 2022
E-Rate Productivity Center (EPC) Outage Due to System Maintenance: June 26–27

The E-Rate Productivity Center (EPC) and the EPC training site will be unavailable from Sunday, June 26 at 7:00 p.m. ET through Monday, Jane 27 at 1:00 a.m. ET for monthly system maintenance. During this time, users will be unable to log in to and use EPC. We apologize for any inconvenience.

June 22, 2022
Legacy System and E-File Outage Due to System Maintenance: June 24-25

The Schools and Libraries (E-Rate) Program legacy systems and E-File will be unavailable from 9:00 p.m. ET on Friday, June 24 through 12:00 p.m. ET on Saturday, June 25 for system maintenance. During this time, users will be unable to file invoices and use some of the search tools. The BEAR training site will also be unavailable. We apologize for any inconvenience.

NOTE: The E-Rate Productivity Center (EPC) will not be affected by this maintenance.

June 17, 2022
Certain USAC Customer Service Centers Closed – Monday, June 20, 2022

In observance of Juneteenth, the customer service centers for E-Rate, Emergency Connectivity Fund, High Cost, Rural Health Care, Contributors, and Service Providers will be closed on Monday, June 20, 2022.

The Lifeline and Affordable Connectivity Program customer service centers will remain open during normal operating hours.

June 14, 2022
APPLICANTS: Complete and Certify Any In-Process FY2022 FCC Forms 470 by June 24

Some applicants currently have uncertified Funding Year (FY) 2022 FCC Forms 470 within the E-Rate Productivity Center (EPC) system. In order to prepare for the deployment of the FY2023 FCC Form 470 on July 1, 2022, USAC must remove access to FY2022 FCC Forms 470 at the end of this month.

Consequently, we recommend that any applicant who wants to rely on an uncertified FCC Form 470 that is currently in the EPC system should certify that form no later than June 24, 2022. It can then still be cited, for example, to open a competitive bidding process for FY2023.

As a reminder, there is not an FCC Form 470 filing requirement for Emergency Connectivity Fund Program requests for funding.

June 6, 2022
E-Rate Terms and Conditions Update: Deactivated Users in EPC

This is a follow-up to the May 31, 2022 E-Rate Terms and Conditions Refresh announcement. EPC accounts that were created for users who have not accepted EPC terms and conditions in 30 days have been deactivated.

If a deactivated user needs access, please navigate to the user in EPC and reactivate the user accordingly.

Please take this opportunity to review your user accounts. Take the necessary actions to update and deactivate accounts in EPC (Records/Users/Related Actions), as appropriate. If any of your account users no longer need access to file BEAR Forms, BEAR access can be removed through a customer service case in EPC.

June 2, 2022
E-Rate Productivity Center (EPC) Outage: June 2

The E-Rate Productivity Center (EPC) was temporarily unavailable June 2, beginning at 11:30 a.m. through 1:30 p.m. due to a system wide outage.  During this time, users may have experienced unexpected errors and limited access to functionality. We apologize for any inconvenience.

May 31, 2022
Legacy System and E-File Outage Due to System Maintenance: May 31

The Schools and Libraries (E-Rate) Program legacy systems and E-File will be unavailable beginning at 9:00 p.m. ET on Tuesday, May 31 for system maintenance. During this time, users will be unable to file invoices and use some of the search tools. The BEAR training site will also be unavailable. We apologize for any inconvenience.


NOTE: The E-Rate Productivity Center (EPC) will not be affected by this maintenance.

May 31, 2022
E-Rate Terms and Conditions Refresh

Over the weekend, as part of a security update, USAC completed an EPC system Terms and Conditions refresh. As a result, EPC users that had not accepted their new terms and conditions resulted in notifications being sent to the associated EPC account administrators. The notifications were inadvertently sent to EPC account administrators for both deactivated EPC users and active EPC users who never accepted the original EPC system terms and conditions.

For any previously deactivated EPC user, account administrators do not need to take any action as the user account remains deactivated in EPC.

For EPC users who never accepted the original EPC terms and conditions, and who should not have access to the EPC system, account administrators can deactivate the EPC user accounts by navigating to the user and selecting ‘Deactivate User.’ USAC will deactivate EPC accounts created more than one month ago if the account holder never accepted the EPC terms and conditions. If a user gets deactivated and needs access. Please follow the normal steps to grant EPC access.

Please take this opportunity to review your user accounts and take actions to update and deactivate accounts in EPC (Records/Users/Related Actions), as appropriate. If any of your account users no longer needs access to file BEAR Forms, BEAR access can be removed through a customer service case in EPC.

May 25, 2022
E-Rate Productivity Center (EPC) Outage Due to System Maintenance: May 29-30

The E-Rate Productivity Center (EPC) and the EPC training site will be unavailable from Sunday, May 29 at 7:00 p.m. ET through Monday, May 30 at 1:00 a.m. ET for monthly system maintenance. During this time, users will be unable to log in to and use EPC. We apologize for any inconvenience.

May 20, 2022
Extended CSC Hours for FY2022 Filing Window for Tribal Libraries

The FY2022 application filing window for new Tribal Libraries closes May 26 at 11:59:59 p.m. ET. The Customer Service Center (CSC) will be open additional hours for the close of the FY2022 FCC Form 471 application filing window. The CSC will be open Thursday, May 26 – 8 a.m. to 11:59 p.m.

Applicants, please not wait until the last minute to complete and certify your form(s), especially if you have questions or need additional assistance.

Please note that the FCC released order (DA 22-231) granting an application deadline extension for new Tribal Libraries. Please visit the Tribal Training page for more information.

May 20, 2022
Beginning E-Rate Services Webinar: June 9

The E-Rate program will host a Beginning E-Rate Services Webinar on June 9, 2.p.m. This webinar will provide applicants and service providers a high level overview of the next steps in the E-Rate process after services are funded. After the presentation, there will be a live Q&A session. Click this link to register.

This webinar is recommended for Applicants and Service Providers at all E-Rate experience levels.

May 18, 2022
Legacy System and E-File Outage Due to System Maintenance: May 20-21

The Schools and Libraries (E-Rate) Program legacy systems and E-File will be unavailable from 9:00 p.m. ET on Friday, May 20 through 12:00 p.m. ET on Saturday, May 21 for system maintenance. During this time, users will be unable to file invoices and use some of the search tools. The BEAR training site will also be unavailable. We apologize for any inconvenience.

NOTE: The E-Rate Productivity Center (EPC) will not be affected by this maintenance.

April 29, 2022
PIA and Selective Review Process Webinar: May 12

The E-Rate program will host a PIA and Selective Review Process Webinar on May 12, 2.p.m. This webinar will provide an overview of the Program Integrity Assurance (PIA) and Selective Review processes. After the presentation, there will be a live Q&A session. To participate register here.

This webinar is recommended for Applicants and Service Providers at all E-Rate experience levels.

April 29, 2022
File Early Reminder: New Tribal Libraries

Per WCB order DA 22-231, applicants that include a new Tribal Library entity, have until Thursday, May 26, 2022 to submit and certify their FY2022 FCC Form 471 in EPC.

Please do not wait until the last minute to complete and certify your form, especially if you have questions about the information to include on your form. Go to the Tribal Training page for more information.

For assistance, call the Customer Service Center (CSC) at (888) 203-8100.

April 27, 2022
E-Rate Productivity Center (EPC) Outage Due to System Maintenance: May 1-2

The E-Rate Productivity Center (EPC) and the EPC training site will be unavailable from Sunday, May 1 at 7:00 p.m. ET through Monday, May 2 at 1:00 a.m. ET for monthly system maintenance. During this time, users will be unable to log in to and use EPC. We apologize for any inconvenience.

April 20, 2022
Legacy System and E-File Outage Due to System Maintenance: April 29-30

The Schools and Libraries (E-Rate) Program legacy systems and E-File will be unavailable from 9:00 p.m. ET on Friday, April 29 through 12:00 p.m. ET on Saturday, April 30 for system maintenance. During this time, users will be unable to file invoices and use some of the search tools. The BEAR training site will also be unavailable. We apologize for any inconvenience.

NOTE: The E-Rate Productivity Center (EPC) will not be affected by this maintenance.

April 19, 2022
Scheduled Website Maintenance on Wednesday, April 20

On Wednesday, April 20, USAC will conduct emergency maintenance on USAC.org from 9 p.m. to 1 a.m. ET. This procedure will affect all USAC systems.

We apologize for the inconvenience.

April 7, 2022
SAM.gov Transition to UEI

Yesterday, April 6, 2022, the FCC released Public Notice DA 22-371 which announces the transition from the Data Universal Numbering System (DUNS) number to the Unique Entity Identifier (UEI) effective April 4, 2022. For more information, read our latest bulletin.

March 30, 2022
E-Rate Productivity Center (EPC) Outage Due to System Maintenance: April 3-4

The E-Rate Productivity Center (EPC) and the EPC training site will be unavailable from Sunday, April at 7:00 p.m. ET through Monday, April 4 at 1:00 a.m. ET for monthly system maintenance. During this time, users will be unable to log in to and use EPC. We apologize for any inconvenience.

March 22, 2022
E-Rate Productivity Center (EPC) Outage Due to System Maintenance: March 24

The E-Rate Productivity Center (EPC) and the EPC training site will be unavailable Thursday, March 24 from 2:00 a.m. ET through 4:00 a.m. ET for system maintenance. During this time, users will be unable to log in to and use EPC. We apologize for any inconvenience.

March 21, 2022
E-Rate Productivity Center (EPC) Outage Due to System Maintenance: March 22

The E-Rate Productivity Center (EPC) and the EPC training site will be unavailable Tuesday, March 22 from 2:00 a.m. ET through 4:00 a.m. ET for system maintenance. During this time, users will be unable to log in to and use EPC. We apologize for any inconvenience.

March 18, 2022
E-Rate Customer Service Extends Additional Hours

The Customer Service Center (CSC) has added additional hours to support applicants in advance of the close of the FY2022 FCC Form 471 application filing window. The CSC will now be open 12 p.m. to 5 p.m. on Saturday, March 19 and Sunday, March 20.

The FY2022 application filing window will close on Tuesday, March 22 at 11:59:59 p.m. ET. for all application submissions except those that include new Tribal library entities as recipients of service (see the 3/17/2022 E-Rate News Brief for more information).

March 17, 2022
EPC Outage Due to System Maintenance: March 17

The E-Rate Productivity Center (EPC) will be unavailable from 8 p.m. ET through at 11:00 p.m. ET on Thursday, March 17, 2022 for system maintenance and updates. During this time, users will be unable to log in to and use EPC. If an applicant has any forms in progress before the outage, no data will be lost.  We apologize for any inconvenience.

March 16, 2022
Legacy System and E-File Outage Due to System Maintenance: March 25-26

The Schools and Libraries (E-Rate) Program legacy systems and E-File will be unavailable from 9:00 p.m. ET on Friday, March 25 through 12:00 p.m. ET on Saturday, March 26 for system maintenance. During this time, users will be unable to file invoices and use some of the search tools. The BEAR training site will be unavailable and the E-Rate Productivity Center (EPC) will also be affected by this maintenance. We apologize for any inconvenience.

March 10, 2022
Reminder to File Early: FY2022 Application Filing Window

The Funding Year (FY) 2022 FCC Form 471 application filing window is now open. The application filing window will close Tuesday, March 22, 2022 at 11:59:59 p.m. ET. Please do not wait until the last minute to complete and certify your form, especially if you have questions about the information to include on your form.

Note: Per WCB order DA 22-231, applicants that include a new Tribal Library entity, have until Thursday, May 26, 2022 to submit and certify their FY2022 FCC Form 471 in EPC. Go to the Tribal Training page for more information.

For assistance, call Customer Service Center (CSC) at (888) 203-8100.

March 9, 2022
Extended CSC Hours for Final Days of the Application Filing Window

The Customer Service Center (CSC) will be open additional hours in advance of the close of the FY2022 FCC Form 471 application filing window to help applicants with last-minute questions and any issues. The FY2022 application filing window closes March 22 at 11:59:59 p.m. ET.

Here are CSC’s hours starting Friday, March 18 (all times are ET):

  • Friday, March 18 – 8 a.m. to 10 p.m.
  • Saturday, March 19 – Closed
  • Sunday, March 20 – Closed
  • Monday, March 21 – 8 a.m. to 10 p.m.
  • Tuesday, March 22 – 8 a.m. to 11:59 p.m.

Please note that the FCC released order (DA 22-231) granting an application deadline extension for new Tribal Libraries. Go to the Tribal Training page for more information.

March 7, 2022
WCB Extends FY2022 Application Filing Deadline for New Tribal Libraries

On March 4, WCB issued an order DA 22-231 extending the E-Rate application filing deadline for applicants that include a new Tribal Library entity. Applicants have until Thursday, May 26, 2022 to submit and certify their FY2022 FCC Form 471 in EPC. Go to the Tribal Training page for more information.

March 3, 2022
Legacy System Outage Due to System Maintenance: March 3

The Schools and Libraries (E-Rate) Program legacy systems will be unavailable on March 3, 2022 from 6:00 p.m. through 10:00 p.m. ET for system maintenance.

During this time, users will be unable to file invoices, file FCC Forms: 472, 474, Item 21, 473 (SPAC Form), and use some of the search tools. We apologize for any inconvenience.

March 2, 2022
E-Rate Productivity Center (EPC) Outage Due to System Maintenance: March 6 –7

The E-Rate Productivity Center (EPC) and the EPC training site will be unavailable from Sunday, March 6 at 7:00 p.m. ET through Monday, March 7 at 1:00 a.m. ET for monthly system maintenance. During this time, users will be unable to log in to and use EPC. We apologize for any inconvenience.

February 17, 2022
Certain USAC Customer Service Centers Closed – Monday, February 21, 2022

In observance of President’s Day, the customer service centers for E-Rate, Emergency Connectivity Fund, High Cost, Rural Health Care, Contributors, and Service Providers will be closed on Monday, February 21, 2022.

The Lifeline and Affordable Connectivity Program customer service centers will remain open during normal operating hours.

February 16, 2022
Legacy System and E-File Outage Due to System Maintenance: February 18-19

The Schools and Libraries (E-Rate) Program legacy systems and E-File will be unavailable from 9:00 p.m. ET on Friday, February 18 through 12:00 p.m. ET on Saturday, February 19 for system maintenance. During this time, users will be unable to file invoices and use some of the search tools. The BEAR training site will also be unavailable. We apologize for any inconvenience.

NOTE: The E-Rate Productivity Center (EPC) will not be affected by this maintenance.

All announcements can be found in the Announcements Archive.

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