Announcements

September 22, 2022
FCC Releases Hurricane Fiona Relief Order

On September 22, 2022, the Wireline Competition Bureau (WCB) of the Federal Communications Commission (FCC) released an Order (DA 22-998) that waives certain E-Rate, Emergency Connectivity Fund, Rural Health Care, COVID-19 Telehealth, Lifeline, and Affordable Connectivity Program rules and deadlines to assist participants and service providers, including Universal Service Fund contributors, located in the areas affected by Hurricane Fiona, which struck Puerto Rico on September 18, 2022. For detailed information, please refer to the Order.

September 14, 2022
September 2022 Monthly Maintenance Schedule

September 16 Maintenance

The National Lifeline Accountability Database (NLAD), Lifeline Claims System (LCS), Representative Accountability Database (RAD), and the Affordable Connectivity Claims System (ACCS) will be unavailable due to scheduled monthly maintenance starting Friday, September 16 from 10 p.m. until Saturday, September 17 at 2 a.m. ET.

NLAD, LCS, RAD, and ACCS staging and production environments will not be available for use during this time.

September 23 Maintenance

The National Verifier (NV) will be unavailable due to scheduled monthly maintenance starting Friday, September 23 from 10 p.m. until Saturday, September 24 at 2 a.m. ET.

NV staging and production environments will not be available for use during this time.

Note: All scheduled maintenance dates for the National Verifier (NV) and National Lifeline Accountability Database (NLAD) are available on the USAC website.

August 25, 2022
Lifeline – August 2022 Newsletter

August Monthly Newsletter Headlines:

  • System Enhancement: Email Automation for Continued Eligibility Process
  • Subscribe: USAC Service Provider Quarterly Newsletter
  • Remaining COVID-19 Waivers for Tribal Subscribers in Effect through September 30, 2022
  • Lifeline Program Compliance Reminder: Link Up for Rural Tribal Lands
  • September Maintenance Schedule
  • September Webinar: Lifeline 101 Consumer Advocates

View full newsletter

August 24, 2022
Upcoming LCS Maintenance: August 25

The Lifeline Claims System (LCS) maintenance that was postponed will occur tomorrow, August 25 from 5 p.m. to midnight ET. During this time, LCS will be unavailable.

The National Verifier (NV) and National Lifeline Accountability Database (NLAD) will remain online during this time.

We apologize for the inconvenience this may cause. Thank you!

August 18, 2022
USAC One Portal Maintenance – August 26

USAC will perform system updates on One Portal beginning Friday, August 26 at 8 p.m. until Saturday, August 27 at 2 a.m. ET.

During this time, all applications within One Portal will be unavailable including E-File, E-Rate Productivity Center (EPC), E-Rate legacy systems, National Lifeline Accountability Database (NLAD), Lifeline Claims System (LCS), Affordable Connectivity Claims System (ACCS), Rural Health Care’s My Portal, and the High Cost Universal Broadband (HUBB) portal.

NLAD API users will not be affected by this system update and should be able to perform transactions during this time. The National Verifier (NV) is also unaffected and will remain online.

We apologize for the inconvenience this may cause.

August 3, 2022
USAC Website Maintenance – August 12

USAC’s websites will be temporarily unavailable beginning 11 p.m. ET on Friday, August 12. USAC expects the maintenance to last up to two hours, but users may see intermittent outages beyond the initial window as the updates take effect.

Affected sites include USAC.org, LifelineSupport.org, AffordableConnectivity.gov, and EmergencyConnectivityFund.org.

We apologize for any inconvenience this may cause. Thank you!

July 21, 2022
Lifeline – July 2022 Newsletter

July Monthly Newsletter Headlines:

  • Voice-Only Phase-Out and Minimum Service Standards for Mobile Broadband Data Capacity Paused for an Additional Year
  • FCC Form 481 Due July 29, 2022
  • WCB Partially Extends Lifeline COVID-19 Waivers for Tribal Subscribers
  • Lifeline Program Compliance Reminder: Available Resources for Service Providers
  • August Webinar: Lifeline Claims System 101

View full newsletter

July 15, 2022
July 2022 Monthly Maintenance Schedule

National Lifeline Accountability Database System Maintenance, July 15
The National Lifeline Accountability Database (NLAD), Lifeline Claims System (LCS), and the Affordable Connectivity Claims System (ACCS) will be unavailable due to scheduled monthly maintenance starting Friday, July 15 from 10 p.m. until Saturday, July 16 at 2 a.m. ET.

NLAD, LCS, and ACCS staging and production environments will not be available for use during this time.

National Verifier System Maintenance, July 22
The National Verifier will be unavailable due to scheduled monthly maintenance starting Friday, July 22 from 10 p.m. until Saturday, July 23 at 2 a.m. ET.

NLAD, LCS, ACCS, and RAD staging and production environments will be available for use during this time.

Note: All maintenance dates for the National Verifier (NV) and National Lifeline Accountability Database (NLAD) are available on the USAC website.

July 8, 2022
Recertification Update: Lifeline Recertification Waiver Largely Expired June 30

Recertification is an annual requirement for Lifeline subscribers. USAC conducts recertification to ensure that active Lifeline subscribers, including those who also participate in the Affordable Connectivity Program (ACP), are still eligible for the Lifeline benefit.


On June 30, 2022, the FCC released a waiver temporarily extending the previous Lifeline waivers of the recertification and reverification requirements through September 30, 2022 for Tribal subscribers only. This means that recertification and reverification requirements are on hold for all Tribal subscribers.


For all other Lifeline subscribers, automated eligibility database checks to verify the eligibility of subscribers due for recertification in 2022 started in May.

  • Subscribers who passed the automated check successfully completed the 2022 recertification requirement and will not need to take any action to retain their benefit.
  • Starting the week of July 11, subscribers who failed the automated check will undergo an additional automated eligibility database check, followed by USAC outreach, and the opening of the subscriber’s 60-day recertification window.

What this Means for Service Providers

Service providers can now reference the “Recertification Subscriber Status Report” in the National Lifeline Accountability Database (NLAD) to see which subscribers passed recertification during the automated check.
Starting the week of July 11, USAC will conduct an additional automated eligibility database check for subscribers who failed the initial automated check. The data on the “Recertification Subscriber Status Report” will update daily to reflect subscribers who fail the additional automated check and must recertify their continued Lifeline eligibility. Service providers are encouraged to monitor this report regularly to identify subscribers undergoing recertification.

Beginning the week of July 11, USAC will conduct outreach to open a subscriber’s 60-day recertification window every business day. USAC will send outreach every business day and expects to complete outreach to all affected subscribers within the next four (4) weeks.

What this Means for Consumers

Starting the week of July 11, the recertification process will re-start for subscribers that have not already passed the automated eligibility checks, following the steps outlined on the Recertification webpage, but on a different timeline that will not necessarily align with the subscriber’s Anniversary Date.


Beginning the week of July 11, USAC will conduct outreach to subscribers that fail the automated eligibility checks to open the subscriber’s 60-day recertification window. Subscribers who do not recertify within their 60-day window will be automatically de-enrolled from NLAD by USAC.


Consumers who participate in Lifeline and ACP, that pass the Lifeline recertification process will not need to undergo a separate ACP recertification process for ACP.

Consumers who participate in Lifeline and ACP, that fail the Lifeline recertification process will be de-enrolled from Lifeline in NLAD and will be subject to the ACP recertification process.


USAC encourages service providers to educate their subscribers about who USAC is, why we are reaching out to them, and our recertification process. However, service providers should not provide or estimate deadlines, as these are subject to change.

To learn more about the recertification process, visit the Recertification web page or view the Recertification 101 training.

July 6, 2022
Voice-Only Phase-Out and Minimum Service Standards

In the 2016 Lifeline Order , the Federal Communications Commission outlined a shift in the Lifeline program towards a greater focus on supporting broadband services for Lifeline eligible consumers. This included a transition period to phase-out support for voice-only Lifeline support for standalone voice service or voice service with broadband below the minimum service standards (both referenced as “voice-only” services), which was scheduled to be eliminated on December 1, 2021. Last year, the Wireline Competition Bureau paused the phase-out of Lifeline support for voice-only services for one year, until December 1, 2022.

On July 1, the Bureau paused the phase-out of Lifeline support for voice-only services for an additional year. As such, the basic Lifeline support of $5.25 remains available to eligible consumers who subscribe to voice-only service until at least December 1, 2023.

The Bureau also paused the Lifeline minimum service standard for mobile broadband data capacity for an additional year. As such, the minimum service standard for mobile broadband data capacity will remain at 4.5 GB per month until at least December 1, 2023.

June 30, 2022
Lifeline – June 2022 Newsletter

June Monthly Newsletter Headlines:

  • Lifeline Program Changes in Response to the COVID-19 Waiver
  • Holiday Reminder — Lifeline Support Center Closed July 4, 2022
  • Companies Near Me Tool
  • Lifeline Compliance Reminder: Advertise Lifeline
  • July Webinar: Lifeline Compliance and Audit Findings

View full newsletter

June 13, 2022
Webinar Invitation: Recertification 101

Join us for an in-depth overview of the Lifeline program recertification process on Wednesday, June 22 from 3 p.m. – 4 p.m. ET.

During this training, the Lifeline program staff will discuss the recertification process and review:
• Methods to Recertify
• Recertification Outcomes
• Automatic De-enrollment

Who Should Attend?

This session is designed for service providers in all states and territories.

Submitting Questions

If we don’t have time to answer your question during the live event, please submit your question via email, and we will assist you after the webinar.

Visit the Lifeline Program: Webinars page to find the webinar recording for each event.

May 27, 2022
Lifeline – May 2022 Newsletter

May Monthly Newsletter Headlines:

  • FCC Form 481 – Filing System Open
  • Lifeline National Verifier Quarterly Eligibility Data
  • Lifeline Program Compliance Reminder: Obtaining Consent and Consumer Certifications
  • Remaining Lifeline Waivers in Effect Through June 30, 2022
  • June 2022 Monthly Webinar

View full newsletter

May 13, 2022
Recertification Update: Automated Eligibility Database Checks Will Resume

Recertification is an annual requirement for Lifeline subscribers. USAC conducts recertification to ensure that active Lifeline subscribers, including those who also participate in the Affordable Connectivity Program (ACP), are still eligible for the Lifeline benefit.

Due to a series of FCC waivers released in response to COVID-19, recertification requirements are currently on hold until at least June 30, 2022.

Starting this month, USAC will initiate automated eligibility database checks to verify the eligibility of subscribers due for recertification in 2022. No recertification windows will open and service providers should take no action.

  • Subscribers who pass the automated check will complete the 2022 recertification requirement and will not need to take any action now or later this year.
  • Subscribers who fail the automated check will undergo recertification at some point after the FCC waivers lift. USAC will conduct an additional automated eligibility database check before conducting outreach and opening a subscriber’s 60-day recertification window.

What this Means for Service Providers

The data on the “Recertification Subscriber Status Report” will remain empty. As USAC runs automated checks this month, temporary recertification applications will be created for subscribers who fail the database checks. However, USAC will close these applications on a weekly basis.

USAC will notify service providers when they may start referencing the “Recertification Subscriber Status Report” again, after the waivers lift. Any subscribers that pass recertification during the automated check USAC is beginning this month will be reflected on the report after the waiver’s lift.

What this Means for Consumers 

After the waivers lift, the recertification process will re-start for subscribers that have not already passed the automated eligibility checks, following the steps outlined on the Recertification webpage, but on a different timeline that will not necessarily align with the subscriber’s Anniversary Date.

May 3, 2022
Consumers De-Enrolled from NLAD in Error

Affected Subscribers Re-Enrolled in NLAD

On Wednesday, April 27, some Lifeline subscribers were de-enrolled in error. Service providers impacted by this issue were notified this morning.

As of this afternoon, these subscribers have been re-enrolled by USAC in the National Lifeline Accountability Database (NLAD). These subscribers can be identified by pulling the Detail Active Subscriber Report in NLAD.

We appreciate your patience as we worked to resolve the issue.

April 30, 2022
System Notice

Update: Connectivity Issues in Lifeline and ACP Systems

​​​​​Connectivity has been restored to the National Lifeline Accountability Database (NLAD) and the National Verifier. USAC’s teams have been monitoring the systems and see improved stability and system performance. Service providers have been successfully completing transactions throughout the day as expected.

We apologize for the inconvenience this may have caused.

April 29, 2022
System Notice

Connectivity Issues in Lifeline and ACP Systems

USAC is aware that National Lifeline Accountability Database (NLAD) and National Verifier (NV) users have been experiencing system errors and may be unable to complete system transactions. The connectivity issues began on April 27 and continued throughout the day today.

USAC is working to resolve the issue as soon as possible and will provide an update by 12 p.m. ET tomorrow, April 29. We apologize for any inconvenience this may cause.

Reminder: System Maintenance, April 29

As a reminder, providers may also experience intermittent errors using the National Lifeline Accountability Database (NLAD) and/or National Verifier (NV) due to scheduled maintenance starting on Friday, April 29 between 10 p.m. until Saturday, April 30 at 2 a.m. ET.

Note: All maintenance dates for the National Verifier (NV) and National Lifeline Accountability Database (NLAD) are available on the USAC website.

April 29, 2022
Consumers De-Enrolled from NLAD in Error

On Wednesday, April 27, some Lifeline subscribers were de-enrolled in error. Affected service providers were notified of this error via an automated email from the National Lifeline Accountability Database (NLAD) titled “NLAD Notice – Failed Continued Eligibility De-Enroll.”

Service providers should not take any action as USAC is actively working to re-enroll the affected subscribers before the snapshot is taken on May 1.

These subscribers can be identified by pulling the Detail Transaction Report in NLAD using the following report filters:

  • Report Type: Detail Transaction Report
  • Start Date: 04/27/2022
  • End Date: 04/27/2022
  • Type: De-Enroll

Affected subscribers will have an NLAD transaction date of April 27 and “CE” for the Enrollment Code field on the report. Many of the subscribers service providers may see on the report were already recently de-enrolled by the provider for other reasons. USAC will only re-enroll subscribers that were actively enrolled in NLAD as of the time of the issue.

USAC is actively working to re-enroll affected subscribers. We appreciate your patience.

April 28, 2022
System Notice

Connectivity Issues in Lifeline and ACP Systems Continue
USAC is aware that National Lifeline Accountability Database (NLAD) and National Verifier (NV) users have been experiencing system errors and may be unable to complete system transactions. The connectivity issues began yesterday afternoon and may continue through the day.

USAC is actively working to resolve the issue as soon as possible and will provide an update by 2 p.m. ET today. We apologize for any inconvenience this may cause.

April 27, 2022
System Notice

Connectivity Issues in Lifeline and ACP Systems

USAC is aware that users may be experiencing issues performing system transactions in the National Lifeline Accountability Database (NLAD) and the National Verifier (NV). The connectivity issues began this afternoon and may continue through the evening.

USAC is working to resolve the issue as soon as possible.

Reminder: System Maintenance, April 27

As a reminder, providers may also experience intermittent errors using the National Lifeline Accountability Database (NLAD) and/or National Verifier (NV) due to a scheduled maintenance this evening between 9 p.m. and 12 a.m ET.

Note: All maintenance dates for the National Verifier (NV) and National Lifeline Accountability Database (NLAD) are available on the USAC website.

April 27, 2022
Lifeline – April 2022 Newsletter

April Monthly Newsletter Headlines:

  • USAC’s 2021 Annual Report
  • Reminder: Checklifeline.org Transitions to NV.FCC.org
  • Temporary Relief Continues, COVID-19 Waivers Extended
  • “Show Password” Option Now Available for National Verifier Consumer Login and Account Creation
  • USAC Automates the Continued Eligibility Process
  • Annual Filing – FCC Form 481 Due July 1, 2022
  • Announcements Archive on USAC.org is Now Live
  • Lifeline Program Compliance Reminder: RAD Annual Agreement
  • May Webinar: NLAD 101 (Part 2)

View full newsletter

April 27, 2022
April Monthly Maintenance Schedule

System Maintenance, April 27 

Providers may experience intermittent errors using the National Lifeline Accountability Database (NLAD) and/or National Verifier (NV) due to scheduled maintenance on Wednesday, April 27 from 9 p.m. until 12 a.m ET.

We apologize for the inconvenience.

System Maintenance, April 29

The National Lifeline Accountability Database (NLAD), National Verifier (NV), Lifeline Claims System (LCS), and Representative Accountability Database (RAD) will be unavailable due to scheduled monthly maintenance starting Friday, April 29 from 10 p.m. until Saturday, April 30 at 2 a.m. ET.

NLAD, NV, LCS, and RAD staging and production environments will not be available for use during this time.

Note: All maintenance dates for the National Verifier (NV) and National Lifeline Accountability Database (NLAD) are available on the USAC website.

April 19, 2022
Scheduled Website Maintenance on Wednesday, April 20

On Wednesday, April 20, USAC will conduct emergency maintenance on USAC.org from 9 p.m. to 1 a.m. ET. This procedure will affect all USAC systems.

We apologize for the inconvenience.

April 7, 2022
SAM.gov Transition to UEI

Yesterday, April 6, 2022, the FCC released Public Notice DA 22-371 which announces the transition from the Data Universal Numbering System (DUNS) number to the Unique Entity Identifier (UEI) effective April 4, 2022. For more information, read our latest bulletin.

April 5, 2022
Lifeline – March 2022 Newsletter

March Monthly Newsletter Headlines:

  • Checklifeline.org Transitions to NV.FCC.gov
  • Adjusted Lifeline Income Qualifications for 2022
  • Lifeline Program Changes in Response to the Pandemic Extended
  • Lifeline National Verifier Quarterly Eligibility Data
  • FCC Form 481 due by July 1, 2021
  • Lifeline Program Compliance Reminder: One-Per-Household Worksheet
  • April Webinar: NLAD 101

View full newsletter

April 4, 2022
USAC Automates the Lifeline Continued Eligibility Process

USAC has implemented a new process to confirm existing subscribers’ Lifeline program eligibility. USAC will utilize this process if there is reason to believe that a subscriber is no longer eligible for their Lifeline service. USAC will outreach to the subscriber and direct them to the National Verifier to verify their eligibility through a continued eligibility application.

The National Verifier supports the continued eligibility process by streamlining, automating, and tracking subscriber outreach and response, a process that was previously manual and ad hoc in nature.

This new process functions similarly to the Death Master File (DMF) monthly process. In response to USAC’s outreach, consumers are able to confirm their eligibility using the National Verifier consumer portal, National Verifier service provider portal, Eligibility Check API, or via mail. USAC will de-enroll subscribers who do not complete a qualified continued eligibility application five business days after the end of their 30-day resolution window.

Service providers can access the Continued Eligibility Subscriber Status Report in NLAD in order to see which of their subscribers are going through the process. The report provides detail for each subscriber, including the contact information, Application ID, expiration date, and errors to be resolved. Subscriber de-enrollment information is also listed (if applicable).

The Continued Eligibility Subscriber Status Report updates daily, based on data received from the National Verifier. This new process does not impact the recently extended Lifeline COVID-19 Waivers, and USAC will implement this process in accordance with those waivers.

All announcements can be found in the Announcements Archive.

Go to Archive