Announcements

April 28, 2023
Recertification Notice

Recertification is an annual requirement for Lifeline subscribers. USAC conducts recertification to ensure that active Lifeline subscribers, including those who also participate in the Affordable Connectivity Program (ACP), are still eligible for the Lifeline benefit.

Starting Monday, May 1, 2023, USAC will initiate automated eligibility database checks to verify the eligibility of subscribers due for recertification in 2023. This process will occur over the course of a few months.

  • Subscribers who pass the automated check will complete the 2023 recertification requirement and will not need to take any action for their 2023 recertification.
  • Subscribers who fail the automated check will be required to recertify their continued eligibility through a manual process. USAC will conduct outreach to those subscribers.

Subscribers who participate in both Lifeline and Affordable Connectivity Program (ACP) and pass the USAC-conducted Lifeline recertification process will not need to undergo a separate ACP recertification process.

What This Means for Service Providers
Service providers should regularly monitor the “Recertification Subscriber Status Report” in the National Lifeline Accountability Database (NLAD) to identify subscribers undergoing recertification. This report will update daily to reflect the results of the automated checks.

USAC encourages service providers to educate subscribers about USAC and why we are reaching out to them, and our recertification process. However, service providers should not provide or estimate deadlines, as these deadlines are subject to change.

To learn more about the recertification process, visit the Recertification webpage or view the Recertification 101 training.

What This Means for Subscribers
Starting in May, USAC will conduct outreach to subscribers who fail the automated eligibility checks. Subscribers will have an approximately 60-day window to recertify through a manual process.

If a subscriber receives a letter in the mail from USAC, they must take action to recertify their benefit. Subscribers will need to complete the Lifeline Recertification Form (English and Spanish). Some subscribers will need to provide income or eligibility documentation to prove their continued eligibility for the program. USAC will notify subscribers if they need to provide documentation.

April 27, 2023
April 2023 Lifeline Newsletter

April Monthly Newsletter Headlines:

  • Enhancements to National Lifeline Accountability Database (NLAD) Transaction History
  • Reminder: New P.O. Box Address for ACP and Lifeline Customer Support Centers (CSC)
  • Lifeline Program Compliance Reminder: Annual Filings
  • April Maintenance Schedule
  • May Webinar: NLAD 101 (Part 2)

View full newsletter

April 3, 2023
March 2023 Lifeline Newsletter

March Monthly Newsletter Headlines:

  • New P.O. Box Address for ACP and Lifeline Customer Support Centers (CSC)
  • Adjusted Lifeline Income Qualifications for 2023
  • Lifeline National Verifier Quarterly Eligibility Data
  • Reminder: New RAD Documentation Process; Old Process Deactivated
  • Lifeline Program Compliance Reminder: RAD Annual Agreement
  • April Maintenance Schedule
  • April Webinar: NLAD 101

View full newsletter

March 15, 2023
Defendant Sentenced for Defrauding Lifeline

The Michigan Department of Attorney General announced on February 21, 2023, the sentencing of an individual who had been defrauding the Lifeline program and who had been convicted for conducting a criminal enterprise and identity theft in Michigan. Read the full Press Release here.

March 15, 2023
March 2023 Monthly Maintenance Schedule

NLAD Maintenance

The National Lifeline Accountability Database (NLAD), Lifeline Claims System (LCS), Representative Accountability Database (RAD), and the Affordable Connectivity Claims System (ACCS) will be unavailable due to scheduled monthly maintenance starting Friday, March 17 from 10 p.m. until Saturday, March 18 at 2 a.m. ET. 

NLAD, LCS, RAD, and ACCS staging and production environments will not be available for use during this time.

NV Maintenance

The National Verifier (NV) will be unavailable due to scheduled monthly maintenance starting Friday, March 24 from 10 p.m. until Saturday, March 25 at 2 a.m. ET. 

NV staging and production environments will not be available for use during this time.

Note: All scheduled maintenance dates for NLAD and NV are available on the USAC website.

March 3, 2023
February 2023 Lifeline Newsletter

February Monthly Newsletter Headlines:

  • Coming Soon: New PO Box Address for ACP and Lifeline Customer Support Centers (CSC)
  • Lifeline Program Compliance Reminder: Advertise Lifeline
  • March Maintenance Schedule
  • How Consumers Can Transfer Their Lifeline Benefit
  • March Webinar: National Verifier Overview: How to Resolve Applica on Errors

View full newsletter

February 17, 2023
February 2023 Monthly Maintenance Schedule

NLAD Maintenance

The National Lifeline Accountability Database (NLAD), Lifeline Claims System (LCS), Representative Accountability Database (RAD), and the Affordable Connectivity Claims System (ACCS) will be unavailable due to scheduled monthly maintenance starting Friday, February 17 from 10 p.m. until Saturday, February 18 at 2 a.m. ET. 

NLAD, LCS, RAD, and ACCS staging and production environments will not be available for use during this time.

NV Maintenance

The National Verifier (NV) will be unavailable due to scheduled monthly maintenance starting Friday, February 24 from 10 p.m. until Saturday, February 25 at 3 a.m. ET. 

NV staging and production environments will not be available for use during this time.

Note: All scheduled maintenance dates for NLAD and NV are available on the USAC website.

January 31, 2023
January 2023 Lifeline Newsletter

January Monthly Newsletter Headlines:

  • WCB Extends Partial COVID-19 Waiver for Tribal Subscribers Through April 30, 2023
  • Reminder: Complete FCC Form 555 by January 31, 2023
  • USAC Implements National Verifier Connection with Arizona
  • Lifeline Program Compliance Reminder: Keep NLAD Up to Date
  • February Maintenance Schedule
  • February Webinar: Lifeline 101 for Consumer Advocates

View full newsletter

January 19, 2023
January 2023 Monthly Maintenance Schedule

January 20 NV Maintenance

The National Verifier (NV) will be unavailable due to scheduled monthly maintenance starting Friday, January 20 from 10 p.m. until Saturday, January 21 at 2 a.m. ET. 

NV staging and production environments will not be available for use during this time.

Note: All scheduled maintenance dates for NV and NLAD are available on the USAC website.

January 3, 2023
December 2022 Lifeline Newsletter

December Monthly Newsletter Headlines:

  • Reminder: Complete FCC Form 555 by January 31, 2023
  • Support for Lifeline Program Consumers
  • Lifeline Program Compliance Reminder: Study Area Code (SAC)
  • January Webinar: Lifeline Year in Review

View full newsletter

December 30, 2022
Resolved: USAC Systems Back Online

The National Verifier (NV), National Lifeline Accountability Database (NLAD), and Representative Accountability Database (RAD) systems are back online. Users should be able to successfully complete transactions in NV and NLAD.

We apologize for the inconvenience this may have caused.

December 23, 2022
USAC Customer Service Centers (CSC) Closed – Christmas Holiday

In observance of the Christmas holiday, the USAC Customer Service Centers will be closed on Sunday, December 25 (per usual weekend closure), and Monday, December 26.

The Lifeline and Affordable Connectivity Program (ACP) Customer Service Centers will be closed on Sunday, December 25, and will reopen on Monday, December 26.

To find CSC contact information, weekly hours, and the annual holiday closure schedule, visit our Contact Us webpage.

December 14, 2022
December 2022 Monthly Maintenance Schedule

December 16 NLAD Maintenance

The National Lifeline Accountability Database (NLAD), Lifeline Claims System (LCS), Representative Accountability Database (RAD), and the Affordable Connectivity Claims System (ACCS) will be unavailable due to scheduled monthly maintenance starting Friday, December 16 from 10 p.m. until Saturday, December 17 at 2 a.m. ET.

NLAD, LCS, RAD, and ACCS staging and production environments will not be available for use during this time.

December 21 NV Maintenance

The National Verifier (NV) will be unavailable due to scheduled monthly maintenance starting Wednesday, December 21 from 10 p.m. until Thursday, December 22 at 2 a.m. ET. This maintenance window is earlier in the week due to the holidays.

NV staging and production environments will not be available for use during this time.

Note: All scheduled maintenance dates for NV and NLAD are available on the USAC website.

All announcements can be found in the Announcements Archive.

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