COVID-19 Update: USAC remains open for business. Learn more about USF program responses.

Announcements

May 13, 2022
Recertification Update: Automated Eligibility Database Checks Will Resume

Recertification is an annual requirement for Lifeline subscribers. USAC conducts recertification to ensure that active Lifeline subscribers, including those who also participate in the Affordable Connectivity Program (ACP), are still eligible for the Lifeline benefit.

Due to a series of FCC waivers released in response to COVID-19, recertification requirements are currently on hold until at least June 30, 2022.

Starting this month, USAC will initiate automated eligibility database checks to verify the eligibility of subscribers due for recertification in 2022. No recertification windows will open and service providers should take no action.

  • Subscribers who pass the automated check will complete the 2022 recertification requirement and will not need to take any action now or later this year.
  • Subscribers who fail the automated check will undergo recertification at some point after the FCC waivers lift. USAC will conduct an additional automated eligibility database check before conducting outreach and opening a subscriber’s 60-day recertification window.

What this Means for Service Providers

The data on the “Recertification Subscriber Status Report” will remain empty. As USAC runs automated checks this month, temporary recertification applications will be created for subscribers who fail the database checks. However, USAC will close these applications on a weekly basis.

USAC will notify service providers when they may start referencing the “Recertification Subscriber Status Report” again, after the waivers lift. Any subscribers that pass recertification during the automated check USAC is beginning this month will be reflected on the report after the waiver’s lift.

What this Means for Consumers 

After the waivers lift, the recertification process will re-start for subscribers that have not already passed the automated eligibility checks, following the steps outlined on the Recertification webpage, but on a different timeline that will not necessarily align with the subscriber’s Anniversary Date.

May 3, 2022
Consumers De-Enrolled from NLAD in Error

Affected Subscribers Re-Enrolled in NLAD

On Wednesday, April 27, some Lifeline subscribers were de-enrolled in error. Service providers impacted by this issue were notified this morning.

As of this afternoon, these subscribers have been re-enrolled by USAC in the National Lifeline Accountability Database (NLAD). These subscribers can be identified by pulling the Detail Active Subscriber Report in NLAD.

We appreciate your patience as we worked to resolve the issue.

April 30, 2022
System Notice

Update: Connectivity Issues in Lifeline and ACP Systems

​​​​​Connectivity has been restored to the National Lifeline Accountability Database (NLAD) and the National Verifier. USAC’s teams have been monitoring the systems and see improved stability and system performance. Service providers have been successfully completing transactions throughout the day as expected.

We apologize for the inconvenience this may have caused.

April 29, 2022
System Notice

Connectivity Issues in Lifeline and ACP Systems

USAC is aware that National Lifeline Accountability Database (NLAD) and National Verifier (NV) users have been experiencing system errors and may be unable to complete system transactions. The connectivity issues began on April 27 and continued throughout the day today.

USAC is working to resolve the issue as soon as possible and will provide an update by 12 p.m. ET tomorrow, April 29. We apologize for any inconvenience this may cause.

Reminder: System Maintenance, April 29

As a reminder, providers may also experience intermittent errors using the National Lifeline Accountability Database (NLAD) and/or National Verifier (NV) due to scheduled maintenance starting on Friday, April 29 between 10 p.m. until Saturday, April 30 at 2 a.m. ET.

Note: All maintenance dates for the National Verifier (NV) and National Lifeline Accountability Database (NLAD) are available on the USAC website.

April 29, 2022
Consumers De-Enrolled from NLAD in Error

On Wednesday, April 27, some Lifeline subscribers were de-enrolled in error. Affected service providers were notified of this error via an automated email from the National Lifeline Accountability Database (NLAD) titled “NLAD Notice – Failed Continued Eligibility De-Enroll.”

Service providers should not take any action as USAC is actively working to re-enroll the affected subscribers before the snapshot is taken on May 1.

These subscribers can be identified by pulling the Detail Transaction Report in NLAD using the following report filters:

  • Report Type: Detail Transaction Report
  • Start Date: 04/27/2022
  • End Date: 04/27/2022
  • Type: De-Enroll

Affected subscribers will have an NLAD transaction date of April 27 and “CE” for the Enrollment Code field on the report. Many of the subscribers service providers may see on the report were already recently de-enrolled by the provider for other reasons. USAC will only re-enroll subscribers that were actively enrolled in NLAD as of the time of the issue.

USAC is actively working to re-enroll affected subscribers. We appreciate your patience.

April 28, 2022
System Notice

Connectivity Issues in Lifeline and ACP Systems Continue
USAC is aware that National Lifeline Accountability Database (NLAD) and National Verifier (NV) users have been experiencing system errors and may be unable to complete system transactions. The connectivity issues began yesterday afternoon and may continue through the day.

USAC is actively working to resolve the issue as soon as possible and will provide an update by 2 p.m. ET today. We apologize for any inconvenience this may cause.

April 27, 2022
System Notice

Connectivity Issues in Lifeline and ACP Systems

USAC is aware that users may be experiencing issues performing system transactions in the National Lifeline Accountability Database (NLAD) and the National Verifier (NV). The connectivity issues began this afternoon and may continue through the evening.

USAC is working to resolve the issue as soon as possible.

Reminder: System Maintenance, April 27

As a reminder, providers may also experience intermittent errors using the National Lifeline Accountability Database (NLAD) and/or National Verifier (NV) due to a scheduled maintenance this evening between 9 p.m. and 12 a.m ET.

Note: All maintenance dates for the National Verifier (NV) and National Lifeline Accountability Database (NLAD) are available on the USAC website.

April 27, 2022
Lifeline – April 2022 Newsletter

April Monthly Newsletter Headlines:

  • USAC’s 2021 Annual Report
  • Reminder: Checklifeline.org Transitions to NV.FCC.org
  • Temporary Relief Continues, COVID-19 Waivers Extended
  • “Show Password” Option Now Available for National Verifier Consumer Login and Account Creation
  • USAC Automates the Continued Eligibility Process
  • Annual Filing – FCC Form 481 Due July 1, 2022
  • Announcements Archive on USAC.org is Now Live
  • Lifeline Program Compliance Reminder: RAD Annual Agreement
  • May Webinar: NLAD 101 (Part 2)

View full newsletter

April 27, 2022
April Monthly Maintenance Schedule

System Maintenance, April 27 

Providers may experience intermittent errors using the National Lifeline Accountability Database (NLAD) and/or National Verifier (NV) due to scheduled maintenance on Wednesday, April 27 from 9 p.m. until 12 a.m ET.

We apologize for the inconvenience.

System Maintenance, April 29

The National Lifeline Accountability Database (NLAD), National Verifier (NV), Lifeline Claims System (LCS), and Representative Accountability Database (RAD) will be unavailable due to scheduled monthly maintenance starting Friday, April 29 from 10 p.m. until Saturday, April 30 at 2 a.m. ET.

NLAD, NV, LCS, and RAD staging and production environments will not be available for use during this time.

Note: All maintenance dates for the National Verifier (NV) and National Lifeline Accountability Database (NLAD) are available on the USAC website.

April 19, 2022
Scheduled Website Maintenance on Wednesday, April 20

On Wednesday, April 20, USAC will conduct emergency maintenance on USAC.org from 9 p.m. to 1 a.m. ET. This procedure will affect all USAC systems.

We apologize for the inconvenience.

April 7, 2022
SAM.gov Transition to UEI

Yesterday, April 6, 2022, the FCC released Public Notice DA 22-371 which announces the transition from the Data Universal Numbering System (DUNS) number to the Unique Entity Identifier (UEI) effective April 4, 2022. For more information, read our latest bulletin.

April 5, 2022
Lifeline – March 2022 Newsletter

March Monthly Newsletter Headlines:

  • Checklifeline.org Transitions to NV.FCC.gov
  • Adjusted Lifeline Income Qualifications for 2022
  • Lifeline Program Changes in Response to the Pandemic Extended
  • Lifeline National Verifier Quarterly Eligibility Data
  • FCC Form 481 due by July 1, 2021
  • Lifeline Program Compliance Reminder: One-Per-Household Worksheet
  • April Webinar: NLAD 101

View full newsletter

April 4, 2022
USAC Automates the Lifeline Continued Eligibility Process

USAC has implemented a new process to confirm existing subscribers’ Lifeline program eligibility. USAC will utilize this process if there is reason to believe that a subscriber is no longer eligible for their Lifeline service. USAC will outreach to the subscriber and direct them to the National Verifier to verify their eligibility through a continued eligibility application.

The National Verifier supports the continued eligibility process by streamlining, automating, and tracking subscriber outreach and response, a process that was previously manual and ad hoc in nature.

This new process functions similarly to the Death Master File (DMF) monthly process. In response to USAC’s outreach, consumers are able to confirm their eligibility using the National Verifier consumer portal, National Verifier service provider portal, Eligibility Check API, or via mail. USAC will de-enroll subscribers who do not complete a qualified continued eligibility application five business days after the end of their 30-day resolution window.

Service providers can access the Continued Eligibility Subscriber Status Report in NLAD in order to see which of their subscribers are going through the process. The report provides detail for each subscriber, including the contact information, Application ID, expiration date, and errors to be resolved. Subscriber de-enrollment information is also listed (if applicable).

The Continued Eligibility Subscriber Status Report updates daily, based on data received from the National Verifier. This new process does not impact the recently extended Lifeline COVID-19 Waivers, and USAC will implement this process in accordance with those waivers.

March 30, 2022
Connectivity Issues in Lifeline and ACP Systems Resolved

Full connectivity has been restored to all Lifeline and ACP systems. Users may perform transactions as normal.

We apologize for the inconvenience this may have caused.

March 29, 2022
Connectivity Issues in NLAD, NV, & RAD

National Lifeline Accountability Database (NLAD), National Verifier (NV), Representative Accountability Database (RAD), and Affordability Connectivity Program (ACP) users may experience issues performing system transactions in the various production environments. The connectivity issues began this morning and may continue through the evening. 

USAC is working closely with the external vendor whose platforms are causing the error. An update will be provided to stakeholders regarding system stability by 10:00 a.m. ET on Wednesday, March 30. 

March 29, 2022
Temporary Relief Continues, COVID-19 Waivers Extended

On March 25, 2022, the FCC released a waiver to ensure low-income consumers continue to have access to affordable communications services needed for telemedicine, telework, and online learning during the ongoing COVID-19 pandemic. This waiver extends the previous Lifeline waivers set to expire on March 31, 2022, through June 30, 2022.

Extending the waivers through June 30, 2022 will allow additional time for the benefits of the ongoing COVID-19 vaccination efforts to continue and will allow additional time for individuals who have lost jobs and faced other challenges as a result of the pandemic to recover.

Through June 30, 2022:

  • Recertification requirements are on hold for all subscribers with anniversary dates between April 14, 2020 and September 28, 2022. Affected subscribers will only be recertified once in calendar year 2022.
  • Reverification requirements are on hold.
  • Consumers will continue to have flexibility related to the documentation they can use to demonstrate income eligibility.
  • Service providers can continue to begin providing Lifeline service to eligible Lifeline consumers living in rural areas on Tribal lands even before those consumers have submitted certain supporting documentation to complete their Lifeline application. However, service providers cannot claim these subscribers until they have an approved National Verifier application.

Lastly, USAC will continue temporarily accepting driver’s licenses or state identification cards that have expired on or after March 1, 2020, when needed to complete any Lifeline applications.

March 18, 2022
March Monthly Maintenance Schedule

System Maintenance, March 25

The monthly maintenance that was originally scheduled for today, March 18 has been rescheduled.

The National Lifeline Accountability Database (NLAD), National Verifier (NV), Lifeline Claims System (LCS), and Representative Accountability Database (RAD) will be unavailable due to scheduled monthly maintenance starting Friday, March 25 from 10 p.m. until Saturday, March 26 at 2 a.m. ET.

NLAD, NV, LCS, and RAD staging and production environments will not be available for use during this time.

Note: All maintenance dates for the National Verifier (NV) and National Lifeline Accountability Database (NLAD) are available on the USAC website.

March 17, 2022
2022 Federal Poverty Guidelines Released

The U.S. Department of Health and Human Services (HHS) released the 2022 Federal Poverty Guidelines (FPG) on January 12, 2022. These guidelines are used to determine if a consumer can qualify for Lifeline based on their income.

USAC has updated its income standards to reflect that a consumer is eligible for Lifeline when their income is at or below 135% of the 2022 FPG.

Service providers should update their forms and systems as soon as possible. Service providers that have state-issued forms should follow their state’s guidance.

March 17, 2022
March Monthly Maintenance Schedule

System Maintenance, March 18

The National Lifeline Accountability Database (NLAD), National Verifier (NV), Lifeline Claims System (LCS), and Representative Accountability Database (RAD) will be unavailable due to scheduled monthly maintenance starting Friday, March 18 from 10 p.m. until Saturday, March 19 at 2 a.m. ET.

NLAD, NV, LCS, and RAD staging and production environments will not be available for use during this time.

Note: All maintenance dates for the National Verifier (NV) and National Lifeline Accountability Database (NLAD) are available on the USAC website.

March 1, 2022
Lifeline – February 2022 Newsletter

February Monthly Newsletter Headlines:

  • USAC Implements National Verifier Connection with Connecticut
  • Remaining Lifeline Waivers in Response to the Pandemic Expire
  • New Mapping Tool Video Available in the National Verifier
  • Lifeline Publishes Consumer Advocate Toolkit
  • Lifeline Program Compliance Reminder: Keep NLAD Up to Date
  • March Webinar: Resolving Errors in the National Verifier

View full newsletter

February 16, 2022
February Monthly Maintenance Schedule

System Maintenance, February 18 

The National Lifeline Accountability Database (NLAD), National Verifier (NV), Lifeline Claims System (LCS), and Representative Accountability Database (RAD) will be unavailable due to scheduled monthly maintenance starting Friday, February 18 from 10 p.m. until Saturday, February 19 at 2 a.m. ET.

NLAD, NV, LCS, and RAD staging and production environments will not be available for use during this time.

Note: All maintenance dates for the National Verifier (NV) and National Lifeline Accountability Database (NLAD) are available on the USAC website.

February 8, 2022
USAC Web Update, Feb. 9

Due to a web update, the following URLs may experience brief service disruptions or slowness from 5-7 p.m. ET tomorrow, Wednesday, February 9, 2022:

· https://www.usac.org/
· https://www.lifelinesupport.org/
· https://www.emergencyconnectivityfund.org/
· https://www.ACPbenefit.org

This will not affect system tools such as E-File, EPC, NLAD, NV, LCS, RAD, HUBB, My Portal, etc. If you need assistance during this time, please contact the Customer Support Center.

February 4, 2022
USAC Implements Lifeline National Verifier Connection with Connecticut

National Verifier Can Now Leverage 26 State and Federal Connections

On February 4, 2022, USAC implemented an automated database connection between the Lifeline National Verifier and the Connecticut Department of Social Services. Consumers applying for the Lifeline program or the Affordable Connectivity Program (ACP) in Connecticut will now benefit from the National Verifier’s connection to the State’s Department of Social Services to verify participation in the Supplemental Nutrition Assistance Program (SNAP). Connecticut consumers will also continue to benefit from the National Verifier’s two federal connections with the United States Department of Housing and Urban Development (HUD) to verify participation in the Federal Public Housing Assistance program (FPHA) and with the Centers for Medicare and Medicaid Services (CMS) to verify participation in Medicaid.

This connection was years in the making, involving hard work and collaboration on both sides. We sincerely appreciate the dedication and ongoing support of our Connecticut partners.

We look forward to continued conversations with state and federal partners about the opportunity to implement additional connections with the National Verifier. For a review of all states and territories and their available connections, review the Eligibility Decision Process webpage.

The database connection count includes the state databases in Oregon and Texas that the National Verifier can leverage to allow consumers in these states to be checked automatically.

January 28, 2022
System Issues Addressed

Online FCC Form 555 Issues Addressed

USAC is aware that service providers experienced issues in the online FCC Form 555 when performing bulk entry/certification for multiple SACs.

A system enhancement was released this morning at 11 am ET. We expect that this change will prevent service providers from encountering time out errors when uploading large files. However, service providers should still prepare for longer than usual processing times for their batch files. USAC recommends breaking batch files into smaller files wherever possible or using the individual submission process.

January 28, 2022
Lifeline – January 2022 Newsletter

January Monthly Newsletter Headlines:

  • National Verifier Year in Review
  • FCC Form 555 Due by January 31, 2022
  • Lifeline Program Compliance Reminder: Non-Usage
  • February Webinar: Consumer Advocate 101

View full newsletter

January 27, 2022
System Notice – Online FCC Form 555

USAC is aware that service providers may be experiencing issues in the online FCC Form 555 when performing bulk entry/certification for multiple SACs.

USAC is actively working to resolve the issue. We apologize for any inconvenience this may cause.

January 21, 2022
National Verifier and NLAD System Notification

Connectivity Issues in National Verifier and NLAD Resolved

USAC is aware that National Lifeline Accountability Database (NLAD) and National Verifier (NV) users have been experiencing system errors and may be unable to complete system transactions.

USAC’s teams have addressed the problem and we expect full connectivity to be restored shortly.

January 20, 2022
Reminder: FCC Form 555 Due by January 31, 2022

The FCC Form 555 (Annual Lifeline Eligible Telecommunications Carrier (ETC) Certification Form) is available for the 2021 filing in One portal. The form is due by Monday, January 31, 2022 to USAC, the FCC (Docket 14-171), and relevant state and Tribal governments.

Reminder: This is an annual Lifeline program form.  Service providers should not report data on the Emergency Broadband Benefit Program or Affordable Connectivity Program on this form.

Bulk Upload Available

The online FCC Form 555 allows for single form entry/certification, as well as bulk entry/certification, for service providers submitting forms for multiple study area codes (SACs).

To start, download the FCC Form 555 Bulk Upload Template from the Lifeline Forms page and fill out the template. Next, log in to One portal and select “FCC Form 555” under the Lifeline section.

Resources

Visit the Lifeline section of USAC’s website to find additional FCC Form 555 resources.

January 14, 2022
January Monthly Maintenance Schedule

System Maintenance, January 14

The National Lifeline Accountability Database (NLAD), National Verifier (NV), Lifeline Claims System (LCS), and Representative Accountability Database (RAD) will be unavailable due to scheduled monthly maintenance starting Friday, January 14th from 10 p.m. until Saturday, January 15th at 2 a.m. ET.

NLAD, NV, LCS, and RAD staging and production environments will not be available for use during this time.

January 12, 2022
Certain USAC Customer Service Centers Closed – Monday, January 17, 2022

In observance of Martin Luther King, Jr. Day, the customer service centers for E-Rate, Emergency Connectivity Fund, High Cost, Rural Health Care, Contributors, and Service Providers will be closed on Monday, January 17, 2022.

The Lifeline and Affordable Connectivity Program customer service centers will remain open during normal operating hours.

December 30, 2021
Lifeline – December 2021 Newsletter

December Monthly Newsletter Headlines:

  • Lifeline Program Changes in Response to the Pandemic Extended
  • Reminder: Minimum Service Standards Effective December 1, 2021
  • FCC Form 555 Due by January 31, 2022
  • Lifeline Program Compliance Reminder: Annual Fillings
  • January Webinar: National Verifier Year in Review

View full newsletter.

December 22, 2021
USAC Customer Service Centers’ Holiday Hours & Closures

In observance of the Christmas and New Year’s holidays, the USAC Customer Service Centers will be closed or have shortened hours as follows:

Lifeline Customer Service Center:

  • Normal Hours: 7 days a week, 9 a.m. to 9 p.m. ET
  • Saturday, December 25, 2021 – Closed
  • Saturday, January 1, 2022 – Closed

Emergency Broadband Benefit & Affordable Connectivity Program Customer Service Centers:

  • Normal Hours: 7 days a week, 9 a.m. to 9 p.m. ET
  • Saturday, December 25, 2021 – Closed

E-rate, Emergency Connectivity Fund, Rural Health Care, & High Cost Customer Service Centers:

  • Normal Hours: Monday-Friday 8 a.m. to 8 p.m. ET
  • Friday, December 24, 2021 – Closed
  • Friday, December 31, 2021 – Closed

Contributors & Service Providers Customer Service Centers:

  • Normal Hours: Monday-Friday 9 a.m. to 5 p.m. ET
  • Thursday, December 23, 2021 – Closes @ 2:00 PM
  • Friday, December 24, 2021 – Closed
  • Friday, December 31, 2021 – Closed
December 16, 2021
December Monthly Maintenance Schedule
System Maintenance, December 17

The National Lifeline Accountability Database (NLAD), National Verifier (NV), Lifeline Claims System (LCS), and Representative Accountability Database (RAD) will be unavailable due to scheduled monthly maintenance starting Friday, December 17 from 10 p.m. until Saturday, December 18 at 2 a.m. ET.

NLAD, NV, LCS, and RAD staging and production environments will not be available for use during this time.

National Verifier Maintenance, December 22

The National Verifier production environment will be unavailable due to system maintenance starting Wednesday, December 22 at 10 p.m. until Thursday, December 23 at 3 a.m. ET.

Additionally NLAD users will not be able to perform verify, enroll, or transfer transactions using NLAD’s production National Verifier mode.

NLAD users will still be able to use the legacy workflow and reports in the production environment.

Note: Annual maintenance dates for the National Verifier (NV) and National Lifeline Accountability Database (NLAD) are available on the USAC website.

December 15, 2021
Connectivity Issues in All Lifeline Systems

USAC is aware that National Lifeline Accountability Database (NLAD), National Verifier (NV), Lifeline Claims System (LCS), Representative Accountability Database (RAD), and Emergency Broadband Benefit (EBB) users experienced issues performing system transactions this morning.

The issue has been resolved and full connectivity was restored around 11:10 am E.T. We apologize for any inconvenience this may have caused.

December 14, 2021
Connectivity Issues Resolved

Full connectivity has been restored to all Lifeline systems. Users may perform transactions as normal.

We apologize for the inconvenience this may have caused.

December 14, 2021
Connectivity Issues in All Lifeline Systems

USAC is aware that National Lifeline Accountability Database (NLAD), National Verifier (NV), Lifeline Claims System (LCS), Representative Accountability Database (RAD), and Emergency Broadband Benefit (EBB) users are experiencing system errors and may be unable to complete system transactions.

USAC is actively working to resolve this issue and will provide an update as soon as possible. We apologize for the inconvenience.

December 13, 2021
Some USAC Systems Offline

In an abundance of caution, USAC has pulled some USF program systems offline while completing a security review in response to the Log4j vulnerability. USAC has not identified any security concerns—the systems were taken offline as a precaution and to install security patches.

USAC will provide additional information about system availability when they are back online. 

We apologize for the inconvenience.

December 8, 2021
Connectivity Issues in National Verifier and NLAD Resolved

Full connectivity has been restored to the National Verifier and National Lifeline Accountability Database (NLAD). Users may perform transactions as normal.

We apologize for the inconvenience this may have caused.

December 7, 2021
Connectivity Issues in National Verifier and NLAD Continue

USAC continues to evaluate the connectivity issues in the National Verifier and National Lifeline Accountability Database (NLAD).

The team is actively working to resolve this issue and will provide an update by 10:00 a.m. ET on December 8, 2021.  We apologize for the inconvenience.

December 7, 2021
National Verifier and NLAD System Notification

Connectivity Issues in National Verifier and NLAD

USAC is aware that National Verifier and National Lifeline Accountability Database (NLAD) users may be experiencing an increase number of errors and may be unable to complete system transactions. Users should report any issues to LifelineProgram@usac.org or EBBElection@usac.org with a description of the issue and the affected user account.  If an error is received while performing transactions using the National Verifier carrier API, please share the error received and information on the affected API ID.

USAC is actively working to resolve this issue and will provide an update today by 4:00 p.m. ET. We apologize for the inconvenience.

December 3, 2021
Shinnecock Indian Reservation Qualifies for Lifeline Tribal Lands Benefit

The FCC informed the Shinnecock Indian Nation, a federally recognized tribe located in New York, that it considered the Shinnecock Indian Reservation as eligible for the Lifeline Tribal lands benefit under section 54.400(e) of the Lifeline rules. This determination was reached after receipt of a request from the Shinnecock Indian Nation that the land comprising the Shinnecock Indian Reservation be deemed Tribal for the purposes of the Lifeline program by the FCC’s Office of Native Affairs and Policy and Wireline Competition Bureau.

This decision means that consumers who are eligible for Lifeline and live on the Shinnecock Indian Reservation qualify for Lifeline’s enhanced Tribal benefit of up to $34.25 per month off phone or Internet service, and for Link Up—which provides eligible consumers up to a $100 reduction for first-time connection charges for Lifeline service at their primary residence.

Lifeline’s Tribal Lands Resources Updated
USAC has updated Lifeline’s National Lifeline Accountability Database (NLAD) Tribal Lands Eligibility Verification tool. Additionally, updated versions of the Eligible Tribal Lands for the Lifeline Program map and the shapefile of Tribal lands are now available on USAC’s Tribal Enhanced Benefit webpage.

USAC has also updated the NLAD tool, shapefile, and PDF map based on the latest 2020 datasets available from the Census Bureau.

December 1, 2021
Updated Minimum Service Standards Effective Today

In July, the Wireline Competition Bureau (Bureau) announced the updated minimum service standards for Lifeline-supported broadband service. Effective today, December 1, 2021, the fixed broadband usage allowance is 1,229 GB per month. Service providers who provide Lifeline-supported fixed broadband services are advised to notify their Lifeline subscribers of this change.

On November 5, 2021, the Bureau paused an increase in the Lifeline minimum service standard for mobile broadband data capacity for one year. As such, the minimum service standard for mobile broadband data capacity will remain at 4.5 GB per month.

Broadband speed standards are unchanged. The minimum service standard for mobile broadband speed remains at 3G, and the standard for fixed broadband speed remains at 25 MB download and 3 MB upload.

In its November 5, 2021 Order, the Bureau also paused the phase-out of Lifeline support for voice-only services for one year. The minimum service standard for mobile voice service remains unchanged at 1,000 minutes per month, and the basic Lifeline support of $5.25 remains available to eligible consumers who subscribe to voice-only service on and after December 1, 2021.

November 29, 2021
Lifeline – November 2021 Newsletter

November Monthly Newsletter Headlines:

  • Voice-Only Phase-Out and Minimum Service Standards
  • Lifeline Program Compliance Reminder: Obtain Consent
  • FCC Form 555 Due by January 31, 2022
  • Updates to Lifeline’s Learn Webpages
  • December Webinar: FCC Form 555

View full newsletter.

All announcements can be found in the Announcements Archive.

Go to Archive