Announcements

December 30, 2022
Resolved: USAC Systems Back Online

The National Verifier (NV), National Lifeline Accountability Database (NLAD), and Representative Accountability Database (RAD) systems are back online. Users should be able to successfully complete transactions in NV and NLAD.

We apologize for the inconvenience this may have caused.

December 23, 2022
USAC Customer Service Centers (CSC) Closed – Christmas Holiday

In observance of the Christmas holiday, the USAC Customer Service Centers will be closed on Sunday, December 25 (per usual weekend closure), and Monday, December 26.

The Lifeline and Affordable Connectivity Program (ACP) Customer Service Centers will be closed on Sunday, December 25, and will reopen on Monday, December 26.

To find CSC contact information, weekly hours, and the annual holiday closure schedule, visit our Contact Us webpage.

December 14, 2022
December 2022 Monthly Maintenance Schedule

December 16 NLAD Maintenance

The National Lifeline Accountability Database (NLAD), Lifeline Claims System (LCS), Representative Accountability Database (RAD), and the Affordable Connectivity Claims System (ACCS) will be unavailable due to scheduled monthly maintenance starting Friday, December 16 from 10 p.m. until Saturday, December 17 at 2 a.m. ET.

NLAD, LCS, RAD, and ACCS staging and production environments will not be available for use during this time.

December 21 NV Maintenance

The National Verifier (NV) will be unavailable due to scheduled monthly maintenance starting Wednesday, December 21 from 10 p.m. until Thursday, December 22 at 2 a.m. ET. This maintenance window is earlier in the week due to the holidays.

NV staging and production environments will not be available for use during this time.

Note: All scheduled maintenance dates for NV and NLAD are available on the USAC website.

November 22, 2022
November 2022 Lifeline Newsletter

November Monthly Newsletter Headlines:

  • Hurricane Ian Waiver in Effect through November 30, 2022
  • Hurricane Fiona Waiver in Effect through November 30, 2022
  • FCC Form 555 Due January 31, 2023
  • Lifeline Program Compliance Reminder: Qualifying Assistance Programs
  • December Maintenance Schedule
  • December Webinar: FCC Form 555

View full newsletter

November 22, 2022
USAC Customer Service Centers Closed – November 24-25, 2022

In observance of the Thanksgiving holiday, the USAC Customer Service Centers will be closed Thursday, November 24 and Friday, November 25.

The Lifeline and Affordable Connectivity Program (ACP) Customer Service Centers will remain open on Friday, November 25.

November 16, 2022
November 2022 Monthly Maintenance Schedule

The National Lifeline Accountability Database (NLAD), National Verifier (NV), Lifeline Claims System (LCS), Representative Accountability Database (RAD), and the Affordable Connectivity Claims System (ACCS) will be unavailable due to scheduled monthly maintenance starting Friday, November 18 from 8:30 p.m. until Saturday, November 19 at 6 a.m. ET.

NLAD, NV, LCS, RAD, and ACCS staging and production environments will not be available for use during this time.

Note: All scheduled maintenance dates for the NV and NLAD are available on the USAC website.

November 2, 2022
Connectivity Issues in Lifeline and ACP Systems Resolved

USAC is aware that National Lifeline Accountability Database (NLAD) and National Verifier (NV) users experienced issues performing system transactions yesterday. 

The issue has been resolved and full connectivity was restored at 4:30 p.m. E.T. We apologize for any inconvenience this may have caused. 

November 1, 2022
Connectivity Issues in Lifeline and ACP Systems

USAC is aware that National Lifeline Accountability Database (NLAD) and National Verifier (NV) users have been experiencing system errors and may be unable to complete system transactions. The connectivity issues began on November 1 and have continued throughout the day today.

USAC is working to resolve the issue as soon as possible.

Note: The Lifeline Support Center is impacted and there may be delays in reviewing applications.

October 31, 2022
NLAD Staging System Maintenance: November 3

The National Lifeline Accountability Database (NLAD) Staging environment will be unavailable due to unscheduled maintenance on  Thursday, November 3 from 2 p.m. until 4 p.m. ET.

The NLAD production environment will be available for use during this time.

October 28, 2022
October 2022 Lifeline Newsletter

October Monthly Newsletter Headlines:

  • Relief to Lifeline Participants Affected by Hurricane Ian
  • Relief to Lifeline Participants Affected by Hurricane Fiona
  • WCB Extends Partial COVID-19 Waiver for Tribal Subscribers through January 31, 2023
  • Update to Supply Chain Covered Companies List
  • Upcoming UEI Requirement on FCC Form 498
  • Lifeline Program Compliance Reminder: Annual Filings
  • November Maintenance Schedule
  • November Webinar: RAD 101

View full newsletter

October 14, 2022
October 2022 Monthly Maintenance Schedule

October 14 NLAD Maintenance

The National Lifeline Accountability Database (NLAD), Lifeline Claims System (LCS), Representative Accountability Database (RAD), and the Affordable Connectivity Claims System (ACCS) will be unavailable due to scheduled monthly maintenance starting Friday, October 14 from 10 p.m. until Saturday, October 15 at 2 a.m. ET.

NLAD, LCS, RAD, and ACCS staging and production environments will not be available for use during this time.

October 21 NV Maintenance
The National Verifier (NV) will be unavailable due to scheduled monthly maintenance starting Friday, October 21 from 10 p.m. until Saturday, October 22 at 2 a.m. ET.

NV staging and production environments will not be available for use during this time.

Note: All scheduled maintenance dates for NV and NLAD are available on the USAC website.

October 7, 2022
September 2022 Lifeline Newsletter

September Monthly Newsletter Headlines:

  • Relief to Lifeline Participants Affected by Hurricane Fiona
  • WCB Extends COVID-19 Waiver for Tribal Subscribers through January 31, 2023
  • Upcoming UEI Requirement on FCC Form 498
  • Next Steps
  • Lifeline Program Compliance Reminder: Non-Usage
  • October Maintenance Schedule
  • October Webinar: National Verifier 101

View full newsletter

October 4, 2022
FCC Releases Hurricane Ian Relief Order

On October 4, 2022, the Wireline Competition Bureau (WCB) of the Federal Communications Commission (FCC) released an Order (DA 22-1063) that waives certain E-Rate, Emergency Connectivity Fund, Rural Health Care, COVID-19 Telehealth, Lifeline, Affordable Connectivity Program, and High Cost rules and deadlines to assist participants and service providers located in the areas affected by Hurricane Ian, which struck Florida on September 28, 2022 and the states of North Carolina and South Carolina on September 29, 2022. For detailed information, please refer to the Order.

September 22, 2022
FCC Releases Hurricane Fiona Relief Order

On September 22, 2022, the Wireline Competition Bureau (WCB) of the Federal Communications Commission (FCC) released an Order (DA 22-998) that waives certain E-Rate, Emergency Connectivity Fund, Rural Health Care, COVID-19 Telehealth, Lifeline, and Affordable Connectivity Program rules and deadlines to assist participants and service providers, including Universal Service Fund contributors, located in the areas affected by Hurricane Fiona, which struck Puerto Rico on September 18, 2022. For detailed information, please refer to the Order.

September 14, 2022
September 2022 Monthly Maintenance Schedule

September 16 Maintenance

The National Lifeline Accountability Database (NLAD), Lifeline Claims System (LCS), Representative Accountability Database (RAD), and the Affordable Connectivity Claims System (ACCS) will be unavailable due to scheduled monthly maintenance starting Friday, September 16 from 10 p.m. until Saturday, September 17 at 2 a.m. ET.

NLAD, LCS, RAD, and ACCS staging and production environments will not be available for use during this time.

September 23 Maintenance

The National Verifier (NV) will be unavailable due to scheduled monthly maintenance starting Friday, September 23 from 10 p.m. until Saturday, September 24 at 2 a.m. ET.

NV staging and production environments will not be available for use during this time.

Note: All scheduled maintenance dates for the National Verifier (NV) and National Lifeline Accountability Database (NLAD) are available on the USAC website.

August 25, 2022
Lifeline – August 2022 Newsletter

August Monthly Newsletter Headlines:

  • System Enhancement: Email Automation for Continued Eligibility Process
  • Subscribe: USAC Service Provider Quarterly Newsletter
  • Remaining COVID-19 Waivers for Tribal Subscribers in Effect through September 30, 2022
  • Lifeline Program Compliance Reminder: Link Up for Rural Tribal Lands
  • September Maintenance Schedule
  • September Webinar: Lifeline 101 Consumer Advocates

View full newsletter

August 24, 2022
Upcoming LCS Maintenance: August 25

The Lifeline Claims System (LCS) maintenance that was postponed will occur tomorrow, August 25 from 5 p.m. to midnight ET. During this time, LCS will be unavailable.

The National Verifier (NV) and National Lifeline Accountability Database (NLAD) will remain online during this time.

We apologize for the inconvenience this may cause. Thank you!

August 18, 2022
USAC One Portal Maintenance – August 26

USAC will perform system updates on One Portal beginning Friday, August 26 at 8 p.m. until Saturday, August 27 at 2 a.m. ET.

During this time, all applications within One Portal will be unavailable including E-File, E-Rate Productivity Center (EPC), E-Rate legacy systems, National Lifeline Accountability Database (NLAD), Lifeline Claims System (LCS), Affordable Connectivity Claims System (ACCS), Rural Health Care’s My Portal, and the High Cost Universal Broadband (HUBB) portal.

NLAD API users will not be affected by this system update and should be able to perform transactions during this time. The National Verifier (NV) is also unaffected and will remain online.

We apologize for the inconvenience this may cause.

All announcements can be found in the Announcements Archive.

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