Announcements

April 30, 2026

Lifeline Newsletter – April 2026

• Improved Consumer Experience on LifelineSupport.org
• FCC Form 481 Training on May 19, 2026
• SAM.gov UEI Requirement
• Lifeline Program Compliance Reminder: Consumer Qualification for Lifeline
• May 2026 Webinar: Understanding and Resolving National Lifeline Accountability Database (NLAD) Error Codes
• May Maintenance Schedule

View the full newsletter.

April 28, 2026

Relief to Lifeline Participants Affected by Sinlaku Weather Events

On April 23, 2026, the Wireline Competition Bureau (WCB) of the Federal Communications Commission (FCC) released an Order, followed by an Erratum on April 27, that temporarily waives the non-usage, de-enrollment for non-usage, and recertification requirements under the Lifeline rules for participants in the Affected Disaster Areas in Guam and the Commonwealth of the Northern Mariana Islands. The waiver period under this Order runs through June 11, 2026.

Subscribers residing in the Affected Disaster Areas and who are subject to the non-usage rule will have 30 days (beginning on June 12, 2026) to use their Lifeline service. If the subscriber does not use their service during the 30-day period, the 15-day notice period will begin on July 12, 2026.

If USAC has already conducted recertification outreach, USAC will not conduct de-enrollments for any subscriber who otherwise would have been de-enrolled, and was not actually de-enrolled, after April 12, 2026. USAC aims to send new outreach to these subscribers at the end of this waiver period and give these subscribers 60 days to complete their recertification activity.

April 23, 2026

LCS System Notice – Resolved

USAC is aware that the rate field in the claims input template was not pre-populating in the Lifeline Claims System (LCS). This issue affected all data months for which an original claim was not submitted. The issue is now resolved, and the claims imput template is pre-populating as expected.

We apologize for any inconvenience this may have caused.

April 21, 2026

Ad-Hoc System Maintenance

USAC will perform an ad-hoc system maintenance on Thursday, April 23, from 9 p.m. to 10 p.m. ET.

The production environments of the following systems are impacted, and users will not be able to perform transactions:

• National Verifier Portal
• National Verifier Carrier API

National Lifeline Accountability Database (NLAD) functions that require the National Verifier will also be affected (e.g., enroll or transfer transactions).

We apologize for any inconvenience this may cause.

Note: All scheduled maintenance dates for the National Verifier and NLAD are available on the USAC website.

April 17, 2026

LifelineSupport.org Improvements

USAC is excited to announce that Lifeline’s consumer website LifelineSupport.org has been updated to improve the consumer experience and make key information easier to access. The refresh includes new webpages, easier to understand content, and improved navigation. These updates are designed to better support both consumers and the organizations that assist them by making information clearer, more accessible, and easier to understand.

New Homepage
A new homepage design helps visitors quickly understand the Lifeline benefit. Key actions like applying for the benefit are now easier to find. The layout also reflects what consumers see when applying for the benefit online, creating a more seamless transition from learning about the benefit to applying through the National Verifier’s website.

Streamlined and Simplified Content
Information across the website has been simplified and reorganized to improve clarity and usability. The website content is designed to help consumers learn and apply for the benefit if they are eligible. We highly encourage stakeholders to visit the below pages to see what has been refreshed on the site:
• About Lifeline
• How to Apply
• How to Qualify
• Tribal Lands Benefit
• Supporting Documents

More accessible language and formatting now make site navigation easier. Improved side navigation also helps visitors find answers faster, creating a more user-friendly experience.

What This Means for Consumers
These improvements are part of USAC’s ongoing commitment to ensure that Lifeline information is accessible, helpful, and easy to understand and navigate for all consumers. USAC will continue to aid consumers in utilizing the Lifeline program with greater ease and confidence.

April 15, 2026

April Monthly System Maintenance

USAC will perform scheduled monthly system maintenance on Friday, April 17, from 10 p.m. to 3 a.m. ET on Saturday, April 18.

The production environments of the following systems are impacted:

• National Verifier Portal
• National Verifier Carrier API  
• National Lifeline Accountability Database (NLAD)
• Lifeline Claims System (LCS)
• Representative Accountability Database (RAD)

We apologize for any inconvenience this may cause. 

Note: All scheduled maintenance dates for NV and NLAD are available on the USAC website.

April 1, 2026

Lifeline Claims System Notice

USAC is aware that the rate field in the claims input template is not pre-populating when the template is downloaded in the Lifeline Claims System (LCS). This issue affects all data months in which an original claim has not yet been submitted. Until the issue is resolved, providers must manually enter the rate for each subscriber on the claims input template.

USAC is working to fix this issue by the next filing period. In the meantime, we encourage providers to file certified claims by April 8 to ensure payment is received at the end of the month.

We apologize for any inconvenience this may cause. 

April 1, 2026

FCC Form 481 Due by July 1, 2026

Eligible telecommunications carriers (ETCs) participating in the High Cost and/or Lifeline programs must annually file the FCC Form 481 in accordance with 47 C.F.R. § 54.313 (High Cost) and 47 C.F.R. § 54.422 (Lifeline/High Cost and Lifeline-only). This form collects financial and operational information.

The 2026 filing window opened on April 1 and service providers can log into One Portal to access and certify the FCC Form 481. Filings are due by July 1, 2026.

For the 2026 filing, all ETCs participating in Lifeline must file and certify the form, even if the provider is not seeking Lifeline support.

For more information on the filing process, please visit our File FCC Form 481 page.

March 31, 2026

Lifeline Newsletter – March 2026

• Lifeline Introduces a Tribal Lands Verification Tool for Consumers
• Reminder: New NLAD De-Enrollment Codes Effective April 22
• SAM.gov UEI Requirement
• Lifeline Program Compliance Reminder: Record Keeping
• April 2026 Webinar: How to Manage the Lifeline Benefit
• April Maintenance Schedule

View full newsletter

March 26, 2026

Lifeline Introduces a Tribal Lands Verification Tool for Consumers

On March 26, 2026, Lifeline launched the Lifeline Tribal Lands Verification Tool  to help consumers check whether their home address is located on qualifying Tribal lands. Consumers who live on qualifying Tribal lands may be eligible to receive an enhanced Tribal benefit of up to $34.25 per month towards the cost of internet, phone, or bundled services, as well as a one-time Link Up discount of up to $100.

This tool is for informational purposes only and does not determine a consumer’s eligibility for the Lifeline benefit. Consumers must apply for the Lifeline benefit and have an approved application before enrolling with a phone or internet company to begin receiving the benefit. Consumers who do not live on qualifying Tribal lands may still qualify for the standard Lifeline benefit of up to $9.25 per month.

Accessing the Lifeline Tribal Lands Verification Tool 

Consumers can access the Lifeline Tribal Lands Verification tool on LifelineSupport.org under the Tribal Benefit page. Once the tool loads, consumers can search by their home address or location.

• Search by Address – consumers must enter the street address, city, state, and ZIP code of their home address to search. 
• Search by Location – consumers must enter the Latitude (e.g. 37.7749) and Longitude (-122.4194) of their home address to search. 

If the consumer’s address is on qualifying Tribal lands, the following message will appear: ‘Your address is on qualifying Tribal lands. Learn more about how to apply’. 

If the consumer’s address is not on qualifying Tribal lands, the following message will appear: ‘Your address is not on qualifying Tribal lands. You may still qualify for the standard Lifeline benefit. Learn more about how to get Lifeline’. 

Consumers can click ‘Save Results’ to retain a copy of the search results.

Service providers and consumer advocates are encouraged to inform consumers who live on Tribal lands about the availability of the tool.

March 23, 2026

Ad-Hoc System Maintenance

USAC will perform an ad-hoc system maintenance on Tuesday, March 24, from 9 p.m. to 10 p.m. ET.

The production environments of the following systems are impacted:

• National Verifier Portal
• National Verifier Carrier API  

National Lifeline Accountability Database (NLAD) functions that require the National Verifier will also be affected (e.g., enroll or transfer transactions).

We apologize for any inconvenience this may cause.

March 18, 2026

March Monthly System Maintenance

USAC will perform scheduled monthly system maintenance on Friday, March 20, from 10 p.m. to 3 a.m. ET on Saturday, March 21.

The production environments of the following systems are impacted:

• National Verifier Portal
• National Verifier Carrier API  
• National Lifeline Accountability Database (NLAD)
• Lifeline Claims System (LCS)
• Representative Accountability Database (RAD)

We apologize for any inconvenience this may cause. 

Note: All scheduled maintenance dates for NV and  NLAD are available on the USAC website.

March 11, 2026

Lifeline Claims System Updates

On March 18, 2026, USAC will make updates to the Lifeline Claims System (LCS) that will prevent providers from filing or revising claims for subscribers that USAC has determined are not eligible for the Lifeline benefit and have already been placed into a recovery action. These updates will automatically block original and revised claims for affected subscribers and introduce two new system error messages. 

The update to LCS will affect the claims filing process for any subscriber who is initiated into an appealable recovery action after March 18. This change will not affect claims filings for subscribers who were initiated in the recovery process before March 18.

Original Claims Filing During Recovery Action

Service providers will not be able to submit original claims for subscribers who have been initiated for a recovery action. The system will automatically prevent original claims from being filed during the recovery period and a new error message will appear. 

• In the claims template, the ‘Rate’ field will pre-populate to 0 and the ‘Reason Code’ field will be set to U7 – Subscriber subject to recovery Not Claimed Reason. 
  • Providers can select a different Not Claimed Reason code if applicable as long as the rate remains 0.
• If providers try to change the rate field to anything other than 0, the system will block the file upload, and a new error message will appear: Cannot enter rate as the subscriber is in a recovery. Please set the rate to 0 and use the Not Claimed Reason U7. 

Revision Claims Filing During Recovery Action

Service providers will not be able to submit revised claims for subscribers who have been initiated for a recovery action. If a provider attempts to submit a revision, they will receive a new error message in the downloadable error file: Cannot change the rate as the subscriber is undergoing a recovery. Please set the rate to the previous filing’s rate.

To successfully upload a revision filing providers must:

• Restore the rate to the exact value for any subscribers undergoing a recovery action used in the previous certified filing.
• Re-upload the file.

Once the attempted revision of any subscribers undergoing a recovery action is unwound, the system will accept the revision. 

February 26, 2026

Lifeline Newsletter – February 2026

• SAM.gov UEI Requirement
• FCC Form 481 Filing Window Opens April 1
• Updated Lifeline Income Qualifications for 2026
• Lifeline Program Compliance Reminder: Non-Usage
• March 2026 Webinar: How to Apply for Lifeline
• March Maintenance Schedule

View the full newsletter.

February 25, 2026

Updated Lifeline Income Qualifications for 2026

USAC has updated its forms, systems, and resources to reflect the 2026 Federal Poverty Guidelines which were released by the Department of Health and Human Services (HHS) last month. These guidelines are used to determine if a consumer can qualify for Lifeline based on their income. Consumers qualify for the Lifeline benefit if their income is at or below 135 percent of the Federal Poverty Guidelines.

Service providers may review the following pages for more information:

• The Consumer Eligibility page
• The Do I Qualify page for consumers on LifelineSupport.org
• The National Verifier online application and the updated paper forms (English and Spanish)

Service providers should update their forms and systems as soon as possible to reflect the new income requirements. Providers operating in National Lifeline Accountability Database (NLAD) opt-out states (Oregon and Texas) should follow their state’s guidance.

February 23, 2026

Ad – Hoc System Maintenance

USAC will perform an ad-hoc system maintenance on Thursday, February 26, from 9 p.m. to 10 p.m. ET.

The production environments of the following systems are impacted:

• National Verifier Portal
• National Verifier Carrier API

NLAD functions that require the National Verifier will also be affected (e.g., enroll or transfer transactions). 

We apologize for any inconvenience this may cause.

February 19, 2026

New NLAD De-Enrollment Codes

USAC is updating the National Lifeline Accountability Database (NLAD) de-enrollment codes, including adding new codes and removing two existing de-enrollment codes. These updates will be available in the staging environment on March 5 and will go live in the production environment on April 22 for both the NLAD user interface (UI) and NLAD application programming interface (API). 

When submitting a de-enrollment transaction, providers must include both the de-enrollment date and the appropriate de-enrollment code.

New NLAD De-Enrollment Codes

USAC will add the following new de-enrollment codes: 

• deEnrollSubscriberInitiated – a Lifeline subscriber requested to be de-enrolled
• deEnrollMovedfromServiceArea – a Lifeline subscriber who moved out of the service provider’s service area
• deEnrollNotEligible -a Lifeline subscriber who is no longer eligible to receive the benefit
• deEnrollImproperEnrollment – a Lifeline subscriber who was enrolled improperly 
• deEnrollPIIUpdate – a Lifeline subscriber is being de-enrolled to update or correct their Personally Identifiable Information (PII)

Note: The deEnrollDeceased (subscriber is deceased) and deEnrollNonUsage (subscriber has not used their benefit for 30 days) codes will still be available in NLAD. 

NLAD De-Enrollment Codes Being Removed

On April 22, USAC will remove the following de-enrollment codes:

• deEnrollLeaving
• deEnrollFailedRecertification

If a service provider attempts to use either of these codes, they will receive an error message: INVALID_DEENROLL_TRANSACTION_TYPE.

Providers must select the appropriate reason for the de-enrollment and ensure it accurately reflects why the subscriber is being de-enrolled from Lifeline. For example, if a subscriber is de-enrolled for ineligibility, the provider must select the deEnrollNotEligible code when performing the de-enroll transaction in NLAD.

February 18, 2026

February Monthly System Maintenance

USAC will perform scheduled monthly system maintenance on Friday, February 20, from 10 p.m. to 3 a.m. ET on Saturday, February 21.

The production environments of the following systems are impacted:

• National Verifier Portal
• National Verifier Carrier API
• National Lifeline Accountability Database (NLAD) 
• Lifeline Claims System (LCS)
• Representative Accountability Database (RAD)

We apologize for any inconvenience this may cause.
Note: All scheduled maintenance dates for NV and  NLAD are available on the USAC website.

February 2, 2026

Recertification Begins February 16, 2026

Recertification is an annual requirement for all active Lifeline subscribers that ensures they are still eligible for the benefit.

Beginning on Monday, February 16, 2026, USAC will initiate automated eligibility database checks to verify eligibility for Lifeline subscribers who are due for recertification. Database checks will be run daily throughout the year.

Once initiated, recertification will include subscribers in all states who qualified through the National Verifier process and are enrolled in the National Lifeline Accountability Database (NLAD). This includes California broadband-only consumers who qualified through the National Verifier process and are already enrolled in NLAD. USAC will announce when recertification will begin for the remaining California consumers who were previously determined eligible by the California Public Utilities Commission (CPUC) at a later time.

What This Means for Subscribers

• Subscribers Who Pass the Automated Check: No action is required for their 2026 recertification.
• Subscribers Who Fail the Automated Check: These subscribers will need to take action and manually recertify their continued eligibility. USAC will send outreach either by email or mail with further instructions on how to complete the process.

Starting February 16, USAC will conduct outreach to subscribers who fail the automated eligibility checks. Subscribers will have a 60-day window to recertify through a manual process. Subscribers that fail to recertify during this window will be automatically de-enrolled.

If a subscriber receives an email or letter in the mail from USAC, they must take action to recertify their benefit. Subscribers must complete the Lifeline Recertification Form (English or Spanish). In some cases, subscribers must provide additional income or eligibility documentation. USAC will notify subscribers if this is required.

What This Means for Service Providers
Service providers should regularly monitor the Recertification Subscriber Status Report in NLAD to identify subscribers undergoing recertification. This report is updated daily to reflect automated check results.

On January 27, 2026, USAC removed the ‘Anniversary Date’ column from the Recertification Subscriber Status Report. Service providers will no longer be able to see this column, as recertification is no longer based on a subscriber’s anniversary date.

Service providers are encouraged to educate their subscribers about USAC and the recertification process. However, service providers should avoid providing or estimating deadlines, as these are subject to change.

Training and Resources
USAC will host an Office Hours session for service providers on Recertification on Tuesday, February 17, 2026. Providers can also visit USAC’s Recertification page to learn more.

January 29, 2026

Lifeline Newsletter – January 2026

• Reminder: FCC Form 555 Submission Window Closing Soon
• Reminder: FCC Order on California Effective February 1
• 2026 Recertification to Begin in February
• Lifeline Program Compliance Reminder: Commissions for Enrollment Representatives
• February Maintenance Schedule
• February 2026 Webinar: Lifeline Claims System 101

View full newsletter

January 29, 2026

Ad-Hoc System Maintenance

USAC will perform an ad-hoc system maintenance on Thursday, January 29, from 9 p.m. to 10 p.m. ET.

The production environments of the following systems are impacted:

• National Verifier Portal
• National Verifier Carrier API

National Lifeline Accountability Database (NLAD) functions that require the National Verifier will also be affected (e.g., enroll or transfer transactions).

We apologize for any inconvenience this may cause.

Note: All scheduled maintenance dates for NV and NLAD are available on the USAC website.

January 27, 2026

Ad Hoc System Maintenance

USAC will perform an ad-hoc system maintenance on Tuesday, January 27, from 9 p.m. to 10 p.m. ET.

The production environments of the following systems are impacted:

• National Verifier Portal
• National Verifier Carrier API

NLAD functions that require the National Verifier will also be affected (e.g., enroll or transfer transactions). 

We apologize for any inconvenience this may cause.

January 23, 2026

Intermittent Issues in Lifeline Systems Resolved

USAC is aware that users may have been experiencing intermittent issues performing transactions in the National Verifier, National Verifier Carrier API, and the National Lifeline Accountability Database (NLAD). The issue began around 9:30 a.m. ET and was resolved around 10:30 a.m.

We apologize for the inconvenience this may have caused.

January 21, 2026

January System Maintenance

USAC will perform scheduled monthly system maintenance on Friday, January 23, from 9 p.m. to 3 a.m. ET on Saturday, January 24.

The production environments of the following systems are impacted:

• National Verifier Portal
• National Verifier Carrier API
• National Lifeline Accountability Database (NLAD) 
• Lifeline Claims System (LCS)
• Representative Accountability Database (RAD)

We apologize for any inconvenience this may cause.
Note: All scheduled maintenance dates for NV and NLAD are available on the USAC website.

December 30, 2025

Lifeline Newsletter – December 2025

• Reminder: FCC Form 555 Due February 2, 2026
• Reminder: Keep Companies Near Me Information Up to Date
• Support Center: Operating Schedule Through Year-End
• Lifeline Program Compliance Reminder: Reimbursement for Offering Lifeline
• January 2025 Webinar: National Verifier 101
• January Maintenance Schedule

View full newsletter

December 17, 2025

Reminder: December System Maintenance

USAC will perform an ad-hoc system maintenance on Wednesday, December 17, from 9 p.m. to 9 a.m. ET on Thursday, December 18.

The production environments of the following systems are impacted, and users will not be able to perform transactions:

• National Verifier Portal
• National Verifier Carrier API

USAC will perform scheduled monthly system maintenance on Friday, December 19, from 10 p.m. to 4 a.m. ET on Saturday, December 20.

The production environments of the following systems are impacted:

• National Verifier Portal
• National Verifier Carrier API
• National Lifeline Accountability Database (NLAD)
• Lifeline Claims System (LCS)
• Representative Accountability Database (RAD)

We apologize for any inconvenience this may cause.

Note: All scheduled maintenance dates for NV and NLAD are available on the USAC website.

December 10, 2025

FCC Form 555 Now Open: Submit by February 2

The FCC Form 555 (Annual Lifeline Eligible Telecommunications Carrier (ETC) Certification form) is now available for the 2025 filing year. Service providers must submit the form to USAC in One Portal by Monday, February 2, 2026, and must file a copy in the FCC’s Electronic Comment Filing System, Docket 14-171, and with relevant state and Tribal governments. 

All Lifeline service providers are required to file the FCC Form 555 to report the results of non-usage de-enrollments and the annual recertification process.

Submissions
Service providers have the option to submit FCC Form 555 using either a single-entry or bulk data submission method. The bulk data submission method allows service providers to submit forms for multiple Study Area Codes (SACs).

All submissions must be certified by a 497 Officer for the filing to be complete.

Resources
For further details on the filing process, USAC encourages service providers to review the resources listed below: 

• December Monthly Webinar: FCC Form 555 
• FCC Form 555 Demo
• FCC Form 555 User Guide
• FCC Form 555 Supplemental Information
• FCC Form 555 FAQs

For technical support and additional information on completing the FCC Form 555 filing, email Form555@USAC.org.

December 9, 2025

December System Maintenance

USAC will perform an ad-hoc system maintenance on Wednesday, December 17, from 9 p.m. to 9 a.m. ET on Thursday, December 18.

The production environments of the following systems are impacted, and users will not be able to perform transactions:

• National Verifier Portal
• National Verifier Carrier API

USAC will perform scheduled monthly system maintenance on Friday, December 19, from 10 p.m. to 4 a.m. ET on Saturday, December 20.

The production environments of the following systems are impacted:

• National Verifier Portal
• National Verifier Carrier API
• National Lifeline Accountability Database (NLAD)
• Lifeline Claims System (LCS)
• Representative Accountability Database (RAD)

We apologize for any inconvenience this may cause.

Note: All scheduled maintenance dates for NV and NLAD are available on the USAC website.

December 8, 2025

Ad Hoc Maintenance, December 8

USAC will perform an ad-hoc system maintenance on Monday, December 8 from 9 p.m. to 11 p.m. ET.

The production environments of the following systems are impacted: 

• National Verifier Portal 
• National Verifier Carrier API 

National Lifeline Accountability Database (NLAD) functions that require the National Verifier will also be affected (e.g., enroll or transfer transactions). 

We apologize for any inconvenience this may cause.

December 4, 2025

Service Provider Payment System Unavailable 12/13/2025

Service providers will not be able to make payments using E-File on Saturday, December 13 from 6 p.m. until 10 p.m. ET due to maintenance on the Pay.gov system. We apologize for any inconvenience.

December 2, 2025

Ad Hoc System Maintenance, December 4

USAC will perform an ad-hoc system maintenance on Thursday, December 4, from 9 p.m. to 2 a.m. ET on Friday, December 5.

The production environments of the following systems are impacted, and users will not be able to perform transactions:

• National Verifier Portal
• National Verifier Carrier API 

We apologize for any inconvenience this may cause.

November 24, 2025

Ad Hoc System Maintenance, November 24

USAC will perform an ad-hoc system maintenance on Monday, November 24 from 9 p.m. to 9 a.m. ET on Tuesday, November 25.

Users may experience intermittent issues with the production environments of the following systems:

• National Verifier Portal
• National Verifier Carrier API

National Lifeline Accountability Database (NLAD) functions that require the National Verifier will also be affected (e.g., enroll or transfer transactions).

We apologize for any inconvenience this may cause.

Note: All scheduled maintenance dates for NV and NLAD are available on the USAC website.

November 20, 2025

Lifeline November 2025 Newsletter

• FCC Form 555 Due February 2, 2026
• Support Center: Operating Schedule Through Year-End
• Lifeline Program Compliance Reminder: Obtaining Consent
• December 2025 Webinar: Completing the Annual FCC Form 555
• December Maintenance Schedule

View full newsletter

November 20, 2025

FCC Announces California to Participate in NLAD

On November 20, 2025, the Wireline Competition Bureau (Bureau) of the Federal Communications Commission (FCC) issued an Order announcing that starting on February 1, 2026, the National Verifier and related federal processes will determine eligibility and perform duplicate checks for all consumers in California, and Lifeline service providers will use the National Lifeline Accountability Database (NLAD) to enroll eligible consumers.

How to Prepare

In coming weeks, USAC will send out additional details, announce an Office Hours session, and host a series of trainings to help California service providers gain access to relevant USAC systems, including how to establish application programming interfaces (APIs) with USAC for eligibility checks.

In the meantime, we encourage service providers in California to have their agents register in the Representative Accountability Database (RAD) as soon as possible to obtain a Representative ID. Obtaining a Representative ID is the first step in getting access to USAC systems. If USAC cannot automatically confirm an agent’s identity, they will be asked to submit documentation to confirm their information.

We also encourage service providers in California to review usac.org/Lifeline, our most recent webinar on Navigating USAC’s Systems, and the following pages:

• Representative Accountability Database (RAD): a registration system that validates the identities of service provider representatives.
• National Lifeline Accountability Database (NLAD): a system that allows service providers to enroll and manage consumers approved for the federal Lifeline benefit.

November 19, 2025

November Monthly System Maintenance

USAC will perform scheduled monthly system maintenance on Friday, November 21, from 10 p.m. to 6 a.m. ET on Saturday, November 22.

The production environments of the following systems are impacted, and users will not be able to perform transactions:

• National Verifier Portal
• National Verifier Carrier API
• National Lifeline Accountability Database (NLAD)
• Lifeline Claims System (LCS)
• Representative Accountability Database (RAD)

We apologize for any inconvenience this may cause.

Note: All scheduled maintenance dates for NV and NLAD are available on the USAC website.

November 17, 2025

November System Maintenance

Ad Hoc System Maintenance, November 19

USAC will perform an ad-hoc system maintenance on Wednesday, November 19 from 9 p.m. to 2 a.m. ET on Thursday, November 20. 

The production environments of the following systems are impacted:

• National Verifier Portal
• National Verifier Carrier API

We apologize for any inconvenience this may cause.

November 12, 2025

November System Maintenance

Ad Hoc System Maintenance, November 19

USAC will perform an ad-hoc system maintenance on Wednesday, November 19 from 9 p.m. to 2 a.m. ET on Thursday, November 20. 

The production environments of the following systems are impacted:

• National Verifier Portal
• National Verifier Carrier API

We apologize for any inconvenience this may cause.

November 6, 2025

Resolved: Lifeline National Verifier Login Issue

USAC is aware that users were experiencing difficulties accessing the National Verifier service provider portal. 

The issue has now been resolved. We apologize for any inconvenience this may have caused.

October 31, 2025

November System Maintenance

Monthly System Maintenance, November 21

USAC will perform scheduled monthly system maintenance starting Friday, November 21 from 10 p.m. to 4 a.m. ET on Saturday, November 22.

The production environments of the following systems are impacted:

• National Verifier Portal
• National Verifier Carrier API
• National Lifeline Accountability Database (NLAD)
• Lifeline Claims System (LCS)
• Representative Accountability Database (RAD) 

We apologize for any inconvenience this may cause.

Note: All scheduled maintenance dates for NV and NLAD are available on the USAC website.