Manage ACP Subscribers

Important News: On January 11, the FCC released an Order announcing the wind-down requirements of the Affordable Connectivity Program, due to a lack of additional funding from Congress. Providers currently participating in the ACP are strongly encouraged to review the FCC’s Order. The Order sets out requirements regarding the specific and frequent notices to enrolled ACP households about the end of the program, currently projected for April 2024. This date is an estimate and may change.

The National Lifeline Accountability Database (NLAD) allows service providers to manage the enrollment of their Affordable Connectivity Program (ACP) subscribers.

Note: The Affordable Connectivity Program stopped accepting consumer enrollments on February 7, 2024. Service providers can still access NLAD to manage their ACP subscribers but can no longer perform enroll transactions. Subscribers de-enrolled after February 8, 2024, cannot re-apply and re-enroll in the ACP.

How to Use NLAD

Like many of the ACP systems, NLAD is a Lifeline system that USAC has expanded to administer the ACP. To learn more about the basics of using NLAD, as well as how to use it for the ACP, please refer to these pages:

Keep NLAD Up-to-Date

NLAD confirms that a consumer has qualified through the National Verifier (unless the consumer was enrolled through an approved alternative verification process) and prevents subscribers from claiming more than one ACP discount. Service providers cannot claim reimbursement for a subscriber unless they are entered in NLAD at the time of the monthly snapshot. Please update NLAD every time a subscriber’s status changes, including changes to their information (for example, a change of address) within ten (10) business days.

When a service provider de-enrolls a subscriber from the ACP, they must update NLAD within one (1) business day.

Learn More

Beyond the NLAD resources in the ACP pages, you can also: