COVID-19 Update: USAC remains open for business—Washington, DC office closed. Learn more about USF program responses

Password Reset and Requirements

For added security, users must update their system password every 90 days.

USF application and system users can change account passwords or reset a lost password through the log in screen.
To update or change a password:

  1. Select “Forgot Password” on the sign on screen
  2. Enter your username (primary email address) and click the “Reset via email” button
  3. USAC will send you an email to set up a new password
  4. Click the link in the email and enter your new password

This video walks users through the password reset process.

Password Requirements

Passwords must contain:

  • At least 8 characters
  • One uppercase letter
  • One lowercase letter
  • One special character

Additionally, users cannot reuse any of their last 8 passwords.