COVID-19 Update: USAC remains open for business—Washington, DC office closed. Learn more about USF program responses.

FAQs

Healthcare Connect Fund Program

Health Care Providers

Q: My FCC Form 463 was approved by the service provider. When will USAC approve the form?
Q: How do I invoice on one-time or upfront costs?
Q: Why can’t I select a line item to invoice on? “N/A” appears next to the line item.
Q: Why does the amount in Column O (Total Eligible Actual Cost) not equal the amount in Column L (Total Cost Invoiced Undiscounted)?
Q: When can I apply for support for each funding year?

My Portal

Q: How are these forms filed?

Health Care Providers

Q: What forms must be filed?

Service Providers

Q: When should a service provider credit the HCP?
Q: My invoice was approved by USAC. How can I get details on payments?
Q: What is an FCC RN and where can I find it?
Q: When will my company receive the payment?