FAQs

Healthcare Connect Fund Program

Health Care Providers

Q1: My FCC Form 463 was approved by the service provider. When will USAC approve the form?
Q2: Why can’t I select a line item to invoice on? “N/A” appears next to the line item.
Q3: How do I invoice on one-time or upfront costs?
Q4: Why does the amount in Column O (Total Eligible Actual Cost) not equal the amount in Column L (Total Cost Invoiced Undiscounted)?

Service Providers

Q5: When will my company receive the payment?
Q6: When should a service provider credit the HCP?
Q7: My invoice was approved by USAC. How can I get details on payments?
Q8: What is an FCC RN and where can I find it?