FAQs

Service providers are encouraged to credit HCPs in a timely manner after receiving payment. The invoicing process is not complete until the service provider has fulfilled this obligation.

USAC may give details to the appropriate parties in regards to account information and any reasons as to why payments are being withheld. To request this information, contact USAC’s Customer Operations team (Monday through Friday, 9:30AM to 4:30PM ET) at (888) 641-8722.

The FCC Registration Number (FCC RN) is a number assigned by the FCC to any service provider doing business with the FCC. The FCC RN can be found using the search tool on the FCC website, or on Block 3, Line 22, of a service provider’s FCC Form 498.

USAC has two payment disbursements a month, on the 6th of the month and the 21st of the month, or the following business day if the 6th or 21st lands on a weekend or holiday. Payments are sent to the service provider either as a deposit into the account listed on the FCC Form 498 or as credit towards their universal service fund account balance, depending on if the service provider opted for voluntary netting.