Welcome to RHC Connect – FCC Form 462

RHC Connect is the web-based system used to host the RHC forms, and was updated for Funding Year 2022 to improve user experience. This modernized portal is easier to navigate and allows RHC program reviewers to approve funding requests faster, so that you can benefit from the Healthcare Connect Fund (HCF) Program sooner.

RHC Connect bridges the gap between our external stakeholders and the resources to obtain Universal Service Fund (USF) funding. This funding helps to connect rural communities with healthcare services, and represents USAC’s commitment to transparency, customer service, and communication with our applicants. Providing these connections is the sum total of what the RHC program supports: healthcare provider (HCP) applicants, service providers, and the rural communities they represent.

Please note that RHC Connect was previously referred to as My Portal Platform Update.

New Look, Same Form

Although the platform changed, the FCC Form 462 itself did not. To submit your funding request, you are asked the same questions and need to provide the same information as in years past. No preparation for the platform change is required by you.

For a step-by-step walkthrough of how to submit your FCC Form 462 in RHC Connect use the RHC Connect User Guide.

Frequently Asked Questions

What changes were made to RHC Connect?
RHC Connect has a new look and feel that is more intuitive and user-friendly. It is easier to navigate the form for submission, and it is easier for RHC program reviewers to approve funding requests.

Did the FCC Form 462 change?
No, the FCC Form 462 itself did not change – only the platform is changed. The questions on the form and the information required of applicants remain the same.

Who is impacted by this change?
RHC Connect is used for FY2022 and future funding years for the HCF Program and FY2024 and future funding years for the Telecom Program. Applicants who participate in the Connected Care Pilot Program (CCPP) are not impacted unless they also participate in the HCF or Telecom Programs. CCPP projects will continue to use My Portal to submit their forms. To submit FCC Forms 465 and the Telecom Invoice, please continue to use My Portal.

Can I still make updates or changes to my FCC Forms 460 in My Portal?
Yes, please verify in My Portal that all account holder information is accurate and up-to-date. USAC will import this data to pre-populate the FCC Forms 462.

How do I access RHC Connect to file my FCC Form 462?
To access RHC Connect, simply use the same log-in credentials you use for My Portal.

For questions about the RHC Connect, contact RHC-Assist@usac.org or the RHC Customer Service Center at (800) 453-1546 from 8 a.m. – 8 p.m. ET Monday through Friday for assistance. Use the RHC Customer Service Center Tip Sheet to learn about what the RHC Customer Service Center can and cannot help you with.

*Please note that the HCF Program Funding Request Best Practices for FY2022 slide deck is corrected on slide 81 to reflect the correct date of April 1, 2022 as the end of the FY2022 filing window.

Webinars and Videos

HCF Program Funding Request Best Practices for FY2022
60:20 minutes
RHC Connect
13:00 minutes