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Welcome to RHC Connect – FCC Form 462

USAC is excited to introduce RHC Connect, the updated platform used to submit your FCC Form 462 (Funding Request Form). RHC Connect is the web-based system used to host the form, and was updated for Funding Year 2022 to improve user experience. This modernized portal is easier to navigate and allows RHC program reviewers to approve funding requests faster, so that you can benefit from the Healthcare Connect Fund (HCF) Program sooner.

RHC Connect bridges the gap between our external stakeholders and the resources to obtain Universal Service Fund (USF) funding. This funding helps to connect rural communities with healthcare services, and represents USAC’s commitment to transparency, customer service, and communication with our applicants. Providing these connections is the sum total of what the RHC program supports: healthcare provider (HCP) applicants, service providers, and the rural communities they represent.

Please note that RHC Connect was previously referred to as My Portal Platform Update.

New Look, Same Form

Although the platform changed, the FCC Form 462 itself did not. To submit your funding request, you are asked the same questions and need to provide the same information as in years past. No preparation for the platform change is required by you.

NOTE: If you have already created or submitted a draft of your FCC Form 462 in My Portal, we strongly encourage you to save and download a copy so you do not lose your work, as any drafts in the system will not be migrated to the new platform. View the Step-by-Step Guide to learn how to save your draft.

The FY2022 filing window opened on December 1, 2021. RHC Connect, the new platform used to submit the FCC Form 462 (Funding Request Form), is now available for you to begin your FY2022 forms. The platform change impacts only HCF participants, and applies only to the FY2022 funding requests. Participants in the Telecom Program or the Connected Care Pilot Program are not affected, unless those applicants also participate in the HCF Program. Only HCF applications are impacted, all other applications continue to utilize My Portal. HCF Program applicants submitting FCC Forms 460, 461, and 463 will continue to do so in My Portal.

For a step-by-step walkthrough of how to submit your FCC Form 462 on the Updated Platform, utilize the RHC Connect User Guide.

Frequently Asked Questions

What changes were made to RHC Connect?
RHC Connect has a new look and feel that is more intuitive and user-friendly. It is easier to navigate the form for submission, and it is easier for RHC program reviewers to approve funding requests.

Did the FCC Form 462 change?
No, the FCC Form 462 itself did not change – only the platform is changed. The questions on the form and the information required of applicants remain the same.

Who is impacted by this change?
Only participants of the HCF Program are impacted by this change. RHC Connect is used for FY2022 and future funding years. Applicants who participate in the Telecom Program or CCPP are not impacted, unless they also participate in the HCF Program. Only HCF applications are impacted, all other applications continue to utilize My Portal.

Can I still make updates or changes to my FCC Forms 460 and 461 in My Portal?
Yes, please verify in My Portal that all account holder information is accurate and up-to-date. USAC will import this data to pre-populate the FCC Forms 462.

Can I create drafts of my FY2022 FCC Form 462 in My Portal?
FY2022 FCC Forms 462 that have been drafted in My Portal cannot be submitted as a funding request in the new platform. The platform update precludes the submission of FCC Form 462 drafts in this platform. NOTE: If you have already created or submitted a draft of your FCC Form 462 in My Portal, we strongly encourage you to save and download a copy so you do not lose your work, as any drafts in the system are not migrated to RHC Connect. View the 
Step-by-Step Guide to learn how to save your draft.

How do I access RHC Connect to file my FCC Form 462?
To access RHC Connect, simply use the same log-in credentials you use for My Portal.

For questions about the RHC Connect, contact RHC-Assist@usac.org or the RHC Customer Service Center at (800) 453-1546 from 8 a.m. – 8 p.m. ET Monday through Friday for assistance. Use the RHC Customer Service Center Tip Sheet to learn about what the RHC Customer Service Center can and cannot help you with.

*Please note that the HCF Program Funding Request Best Practices for FY2022 slide deck is corrected on slide 81 to reflect the correct date of April 1, 2022 as the end of the FY2022 filing window.

Webinars and Videos

HCF Program Funding Request Best Practices for FY2022
60:20 minutes Slides
RHC Connect
13:00 minutes