National Verifier October 2019 Launch

Service providers in Alabama, Arkansas, Louisiana, Massachusetts, Maryland, New Jersey, Oklahoma, Puerto Rico, South Carolina, and Washington must use the National Verifier to determine the eligibility of all Lifeline applicants before enrolling them in the program. Service providers will only be able to enroll applicants in NLAD if they have an active and approved eligibility decision from the National Verifier.

Consumers in the October 2019 launch who wish to apply for Lifeline through the National Verifier can use the consumer portal or submit a paper application directly to the Lifeline Support Center.

General Reverification

Reverification is the one-time process to ensure that all Lifeline subscribers meet the program’s eligibility requirements. This process has begun for consumers in Alabama, Arkansas, Louisiana, Massachusetts, Maryland, New Jersey, Oklahoma, South Carolina, and Washington.

* Reverification for subscribers in Puerto Rico will start at a later date. Service providers will receive a separate notice after the automated checks have been completed for this territory.

For a walk-through of the October 2019 launch reverification process, view the National Verifier Reverification Process – October 2019 Launch slide deck.

October 2019 Launch – Reverification Timeline

	Group 1	Group 2	Group 3	Group 4
Existing Documents Due (for consumers in Alabama, Arkansas, Massachusetts, Maryland, and New Jersey)	03/27/2020	03/27/2020	03/27/2020	03/27/2020
Existing Documents Due (for consumers in Louisiana, Oklahoma, South Carolina, and Washington)*	04/13/2020	04/13/2020	04/13/2020	04/13/2020
Existing Documents Due (for consumers in Puerto Rico)*	TBD	TBD	TBD	TBD

USAC Opt Out Reverification

Service providers that opted out of the USAC conducted outreach process have received notices regarding the final documentation deadlines and the outreach requirements.

Note: Puerto Rico service providers will receive a separate notice regarding the final documentation deadlines and the outreach requirements.

Recertification

Service providers in the October 2019 launch are not to start any new 2019 recertification batches for consumers in these states. Any recertification batches that are already underway must be completed.

Training and Support

To review training sessions specific to the National Verifier, visit the Webinars page.