COVID-19 Update: USAC remains open for business. Learn more about USF program responses.

FAQs

FCC Form 555

Q1: How do I set up user entitlements?
Q2: If the National Verifier conducted all of our recertifications and/or if we did not conduct any recertifications due to the FCC waivers released in 2020 and 2021 in response to COVID-19, do we still need to complete FCC Form 555?
Q3: If my company has had no Lifeline subscribers, and didn’t file any Lifeline Reimbursement Claims this year, is the company still required to file FCC Form 555?
Q4: Is non-usage only for certain types of ETCs?
Q5: Which subscribers are counted in each month?
Q6: For block A, who is counted in the “total number of subscribers?”
Q7: For block B, what is the starting point for “de-enrolled prior to recertification attempt?”
Q8: How do we report a situation where a subscriber is recertified through a database dip, and then they de-enroll prior to their anniversary date?
Q9: What’s considered a state database (Block D-E) vs. a third party (Block I-L)?
Q10: What should we do if the third-party administrators do not provide FCC Form 555 data to us?
Q11: How do we report subscribers who we recertified in our local office?
Q12: Can the “497 Officer” certify the FCC Form 555 online?
Q13: Do we always file one form per SAC?
Q15: I filed the FCC Form 555 with USAC’s One Portal (E-File) system. Do I need to submit this form to other entities?
Q16: Where else can I go for help?