How To Use It
Service providers can help Lifeline consumers obtain an eligibility decision from the Lifeline National Verifier through the service provider portal, or consumers can apply on their own by mail or online. USAC will determine if the applicant is eligible for Lifeline.
The National Verifier will also recertify subscribers each year.
Applying For the Lifeline Benefit
|CheckLifeline.org/lifeline||Service Provider Portal||Apply by Mail|
|*Available for consumers at full (hard) launch
Consumers can sign in to CheckLifeline.org/lifeline from any computer or mobile device to create an account, receive an eligibility decision, and use the list of service providers in their area to contact one to enroll.
|*Available for service providers at soft launch
Consumers can visit a service provider, who will use NLAD to enter the subscriber’s information, receive an eligibility decision, and enroll the subscriber.
*Service providers cannot initial or e-sign on behalf of a customer, and cannot accept applications by phone.
|*Available for service providers during soft launch
Customers can mail a paper application and copies of proof of eligibility to the Lifeline Support Center, which will return an eligibility decision by mail in 7-10 days. Then, the customer will contact a service provider to enroll.
The applicant must complete all fields fully and correctly, initial each agreement, and sign the form. Note: All fields are required unless otherwise indicated.
The mailing address for the Lifeline Support Center is:
USAC Lifeline Support Center
Service providers can call the Lifeline Support Center at (800) 234-9473 after that window to learn if an application was approved.
|Subscribers will be recertified either automatically through the National Verifier’s state/federal data sources, or receive a recertification request from USAC.|
Service Provider Portal
Available for service providers at Soft Launch
Service providers can assist consumers with the application process. The service provider will sign in to the National Verifier and provide support to the applicant using an interview-style approach.
How to Use the Service Provider Portal
Service providers can access the National Verifier on any computer or mobile device. To complete a Lifeline application:
- Visit the National Verifier website
- Sign in using your NLAD or NV-only credentials.
- Use an interview-style approach to ask the consumer for the required information, complete the application, and upload documentation (if needed).
- Ask the customer to initial and e-sign the online application themselves (service providers cannot initial or e-sign on behalf of a customer, and cannot accept applications by phone).
- After the system approves an eligible applicant, enroll them in NLAD.
Service providers will have the ability to sign in to the portal at any time to see a list of all active consumer applications associated with their account.
Note: After Hard Launch, service providers will only be able to enroll applicants in NLAD if they have an active and approved eligibility decision from the National Verifier.
Access to the Service Provider Portal
Each National Verifier user must have unique login credentials. Users are not permitted to share accounts. USAC has removed the limit on NLAD sub-accounts, and will track activity for these types of accounts.
- Existing NLAD Accounts: Service provider representatives can sign in to the National Verifier using their existing NLAD credentials.
- “NV Only” Accounts: Sales associates who use the National Verifier but do not need NLAD access can receive a “NV Only” account. This will allow the user to help consumers submit applications. When the application is approved, an NLAD user from the company will need to enroll the approved applicant in the NLAD system.
National Verifier Staging (Pre-Production) Environment
The National Verifier staging environment allows users to use mock data to simulate service provider portal transactions including eligibility checks and document uploads. Service providers should only use mock data in the National Verifier staging environment.
After “qualifying” test data in the National Verifier staging environment, service providers can attempt to enroll the test subscriber in the National Lifeline Accountability Database (NLAD) staging environment. To test the enrollment, carriers should use the same test data used in the National Verifier staging environment.
Detailed instructions, including what mock data to enter to create specific results, are available in the National Verifier staging user guide.
USAC will not review all applications that require additional documentation. To request a manual review, please email LifelineProgram@usac.org with the application ID and desired result scenario (e.g. approve or reject this error) for each mock application. USAC will approve or reject mock applications based on service provider request, however, this process will not validate that the documentation is acceptable.
If you need assistance or have any questions related to the National Verifier staging environment, please email LifelineProgram@usac.org.
Apply by Mail
Available for service providers during Soft Launch
Applicants can fill out the National Verifier’s official Lifeline Program Application Form and Household Worksheet (if needed), and mail them to the Lifeline Support Center (address available on the application form).
The applicant must complete all fields fully and correctly, initial each agreement, and sign the form. Note: All fields are required unless otherwise indicated. Applicants must use only capital letters and black ink to fill out the form.
In case the system cannot automatically verify the applicant’s eligibility, USAC recommends including copies of the following items:
A Lifeline Support Center agent will review the application and send the applicant an eligibility decision. Then, the applicant can contact a service provider to enroll in Lifeline.
Available at full (hard) launch
Consumers can sign in to CheckLifeline.org/lifeline from any computer or mobile device to obtain their eligibility decision, and then contact a service provider to enroll. After full (hard) launch, CheckLifeline.org/lifeline will become available for use.