COVID-19 Update: USAC remains open for business—Washington, DC office closed. Learn more about USF program responses

Resources

Fact Sheet

Representatives and service providers can review the RAD Fact Sheet here.

Resolving Errors

Representatives and service providers can review the RAD Documentation Upload Process Instructions here.

Videos

To learn more about the Representative Accountability Database (RAD), watch the videos on the Learn Videos page.

Key Webinars

How to Link a Rep ID and Data Input Templates

Once a representative has an active Representative ID, the service provider needs to link this ID to the relevant accounts.

NLAD Production Guide for Linking Representative IDs to Accounts

The three guides below outline the step-by-step processes to link Representative IDs in NLAD for each method that a representative may use to interact with USAC’s Lifeline systems.

NLAD Staging (Pre-Production) Guide for Linking Representative IDs to Test Accounts

The two guides below outline the step-by-step processes to practice linking test Representative IDs in NLAD.

Linking Representatives File Upload Template

Use the Linking Representatives File Upload Template to link a Representative ID to an existing user account.

Bulk Upload with the NLAD Input Template
  • Download the National Verifier NLAD Input Template and NV Field Names and Descriptions from the NLAD Resources page.

Reports

The “Linked Representatives Report” is available in the NLAD staging environment and the production environment. Once Representative IDs are successfully linked to accounts, this report will provide information about the representatives associated with the ETC Administrator’s or Form 497 Officer’s SPINs. A user guide for the report can also be found in both environments.