Representatives and service providers can review the RAD Fact Sheet here.
Representatives and service providers can review the RAD Documentation Upload Process Instructions here.
To learn more about the Representative Accountability Database (RAD), watch the videos on the Learn Videos page.
- Review the May Monthly webinar recording and slide deck (featuring RAD and the annual agreement process)
- Review the RAD 101 webinar
- Review the Optional Use of RAD in Production webinar
- Review the RAD Linking Accounts webinar
- Review the RAD Registration and Linking Accounts webinar
- Review the RAD Overview webinar
How to Link a Rep ID and Data Input Templates
Once a representative has an active Representative ID, the service provider needs to link this ID to the relevant accounts.
NLAD Production Guide for Linking Representative IDs to Accounts
The three guides below outline the step-by-step processes to link Representative IDs in NLAD for each method that a representative may use to interact with USAC’s Lifeline systems.
- NLAD Production Guide: RAD with Individual User Accounts
- NLAD Production Guide: RAD with API Accounts
- NLAD Production Guide: RAD with Batch Users
NLAD Staging (Pre-Production) Guide for Linking Representative IDs to Test Accounts
The two guides below outline the step-by-step processes to practice linking test Representative IDs in NLAD.
- NLAD Staging Guide: Testing RAD with Individual User Accounts
- NLAD Staging Guide: Testing RAD with API Accounts
Linking Representatives File Upload Template
Use the Linking Representatives File Upload Template to link a Representative ID to an existing user account.
Bulk Upload with the NLAD Input Template
- Download the National Verifier NLAD Input Template and NV Field Names and Descriptions from the NLAD Resources page.
The “Linked Representatives Report” is available in the NLAD staging environment and the production environment. Once Representative IDs are successfully linked to accounts, this report will provide information about the representatives associated with the ETC Administrator’s or Form 497 Officer’s SPINs. A user guide for the report can also be found in both environments.