Resolving Errors

If you receive an error message during the RAD registration process, you must submit a copy of unexpired documentation that resolves the error along with the RAD cover page to the Lifeline Support Center. In order for the Lifeline Support Center to successfully process your information, please complete each field on the cover page.

You may submit documentation:

  1. Online, through USAC’s secure webpage, or
    • You can review the online document submission guide here
  2. Through the mail, at:
    • Lifeline Support Center:
      P.O. Box 7081
      London, KY 40742

Documentation

Please note that the following documentation is for representatives that do business in the United States. Visit the Information for International Representatives page for instructions on the registration process for representatives that are employed outside of the United States.

Representatives must submit an official, unexpired document that has their first name, last name, and last four digits of their Social Security Number (SSN4) on it to resolve an error message about their SSN4. Representatives must submit an official, unexpired document that has their first name, last name, and date of birth on it to resolve an error message about their date of birth.

Representatives may submit a copy of one or a combination of the following unexpired documents:

  • Driver’s license
  • Birth certificate
  • W-2
  • Recent state, federal, or Tribal tax return
  • Social Security card
  • Certificate of Naturalization
  • Certificate of U.S. Citizenship
  • Permanent resident card
  • Permanent resident alien card
  • U.S. government, military, state, or Tribal issued ID
  • Passport
  • Military discharge documentation
  • Weapons permit
  • Government assistance program document
  • Statement of benefits from a qualifying program
  • Unemployment/worker’s compensation statement of benefits

If you receive an “Identity not found” error or if you are identified as a duplicate, you must submit copies of documentation proving

  1. Your first and last name,
  2. Your date of birth (DOB), and
  3. The last four digits of your social security (SSN4).

If you are identified as deceased, you must submit copies of documentation proving

  1. Your first and last name,
  2. Your date of birth (DOB),
  3. The last four digits of your social security (SSN4), and
  4. You are alive (one from the list below):
    • Current utility bill
    • Current income statement
    • Current mortgage or lease statement
    • Current retirement/pension statement of benefits
    • Notarized letter affirming the identity and alive status

Resources

If you have questions about the registration process or need more information about RAD, contact the service provider for which you perform Lifeline transactions or USAC at LifelineSupport@usac.org or (800) 234-9473.