Representative Accountability Database (RAD)
The Representative Accountability Database (RAD) is a registration system that validates the identities of service provider representatives performing transactions in the National Lifeline Accountability Database (NLAD) and the National Verifier.
Your Representative ID is a unique number that connects your identity to the transactions you complete in NLAD and the National Verifier. Do not share your ID number with anyone besides the carrier(s) for which you work.
Note: RAD is now available for optional use in the production environment. The use of RAD will become mandatory Thursday, March 26, 2020. For more information on this upcoming change, visit the RAD Adoption period page.
RAD registration is a two-step process:
- Representatives self-register for a Representative ID, which will be needed to perform transactions in NLAD and the National Verifier.
- Representatives provide their Representative ID number to each service provider for which they work. Service providers will use the Representative ID to create the representative’s NLAD and/or National Verifier account credentials.
The following NLAD user roles require a Representative ID if the individual in that role is considered an enrollment representative and may perform Lifeline enrollments, eligibility checks, recertifications, etc. (this includes enrollment representatives in opt-out states that use USAC’s systems for these activities):
- ETC Administrator
- ETC Analyst
- ETC Operations
- ETC Agent
In addition, the list below describes who should register for a Representative ID:
- Individuals directly interfacing with potential subscribers to enroll them in Lifeline
- Immediate supervisors of individuals directly interacting with potential subscribers to complete Lifeline enrollments
- Individuals that contract directly with ETCs and oversee or manage a team of people working to complete Lifeline enrollments (Master Agent)
- Individuals that either assist subscribers with recertification or prepare subscriber information for recertification and submission to the National Verifier or NLAD
- Customer service representatives that update Personally Identifiable Information (PII) for existing Lifeline subscribers
- Back office individuals that conduct manual eligibility reviews of subscriber enrollment or recertification information that is initially submitted through an electronic system, e.g., an online portal, ETC billing system
Please note that service providers are not limited to a specific number of representatives.
The table below provides a breakdown of the RAD implementation timeline:
|Date of Change||Environment Affected?||Description of Change|
|March 26, 2020||NLAD and National Verifier Production||The use of RAD is mandatory. NLAD and National Verifier transactions will require a Representative ID and may receive an error.|
|December 2019||NLAD Production||RAD was released to production and now is available for optional use. ETC Admins may link subaccounts to Representative IDs and 497 Officers may link ETC Admins to Representative IDs.|
|August 2019||NLAD Staging||
|July 2019||NLAD Staging||Service providers may begin to test linking Representative IDs to accounts.|
|June 2019||RAD Production||Representatives may begin registering for a Representative ID.|
RAD Adoption Period
All ETC Administrator, ETC Analyst, ETC Operations, and ETC Agent users will register and be validated through RAD. Visit USAC’s RAD Adoption Period page to learn more about this process.
Service providers will confirm that the representatives that are linked to their company accounts should remain linked. USAC will provide additional information soon.