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Common Audit Findings: Lifeline Program

In USAC’s continuing efforts to ensure service providers are successful at implementing the Federal Communications Commission (FCC) rules and program requirements, the Lifeline team compiled a list of problem areas identified during audits and Payment Quality Assurance (PQA) reviews.

For more information about the audit process, review USAC’s BCAP page. Visit USAC’s Lifeline Rules and Requirements page to stay informed about Lifeline specific rule changes.

Findings

Below is a list of common findings, descriptions of each finding, how to prevent the finding, and examples of the finding.

Causes

Lifeline program non-compliance is most often caused by an inadequate knowledge of program rules. In addition, service providers’ internal procedures are often insufficient to support program compliance.

FINDING: Improper Non-Usage Process
FINDING: Inaccurate Reporting in Lifeline Claims System (LCS)
FINDING: Duplicative Support