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NLAD User Accounts

Service providers need to create NLAD user accounts to be able to access NLAD and manage subscriber enrollment.

Create an ETC Administrator

When the 497 Officer signs into NLAD through OnePortal, they will see the 497 Officer Home Page. On this page they will assign an ETC Administrator. The ETC Administrator can be the 497 Officer or another person in the company.

The ETC Administrator is responsible for creating and managing subaccounts for all users within the company.

To assign the ETC Admin to him/herself the 497 office should select the “Assign to Me” option. To designate someone else to serve as the ETC Admin, the 497 Officer should select “Assign to New ETC Administrator.”

After designating an ETC Admin, please re-sign in to the system for the changes to process.

User Account Types

NLAD has several account types, each with access to a different set of functionalities and viewing privileges across NLAD, the National Verifier, and the Affordable Connectivity Claims System. Certain account types (497 Officers and ETC Administrators) can create and manage other accounts.

Except for the 497 Officer, most user accounts should be linked to a Representative ID. While the Rep ID is not required to create an account, it is required to perform several common transactions.

Representatives register for this ID through the Representative Accountability Database (RAD). For information on how to create the service provider accounts outlined below, review the NLAD User Guide available in NLAD.

497 Officer: A user with the responsibility of filing and certifying reimbursement claims for the Affordable Connectivity Benefit. 497 Officers can assign or create an NLAD ETC Administrator account and create and view reports.

497 User: A user who can prepare and file reimbursement claims for the ACP. 497 Users cannot certify reimbursement claims. Service providers can request this role by having the 497 Officer send an email to ACProgram@usac.org with the name and email of the user. Service providers can also create this role in E-file.

ETC Administrator: A user with permissions to create and manage subaccounts (ETC Analyst, Operations, and Agent), including updating account information, resetting account passwords, and deactivating accounts. ETC Administrators can perform subscriber transactions in NLAD, query subscriber data, and create and view reports. If applicable, ETC Administrators will also have access to the National Verifier to perform transactions such as eligibility checks.

ETC Analyst: A user that can perform subscriber transactions in NLAD and/or the National Verifier, query subscriber data, and create and view reports. If applicable, ETC Analyst users will also have access to the National Verifier to perform transactions such as eligibility checks.

ETC Operations: A user that can only query subscriber data in NLAD and create and view reports. If applicable, ETC Operations users will also have access to the National Verifier to perform transactions such as eligibility checks.

ETC Agent: This user only has access to the National Verifier to perform transactions such as eligibility checks.

Additionally, the Application Programming Interface (API) specifications are available inside the NLAD system. For an API User account, contact your company’s ETC administrator.

Access across ACP Systems

NLAD account types also determine a user’s level of access to the National Verifier (if applicable) and the Affordable Connectivity Claims System. See the chart below for the breakdown of functionalities for all three systems.

Chart showing NLAD access privileges as explained in the above text

Note: ETC Agents do not have access to NLAD.

Chart showing National Verifier access privileges as explained in the above text

Note: 497 Officers do not have access to the National Verifier.