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News Archive

USAC's News Archive gives you access to all announcements related to the universal service programs as they were made throughout the years. The archives will be updated as new announcements are made.


  

3/17/2017EPC Temporary Outage - Service Restored


You can now access the E-rate Productivity Center.  We apologize for any inconvenience.

3/17/2017EPC Temporary Outage - Update


e are still working on EPC access. We will provide an update in an hour if we have not been able to restore access during that time.  

3/17/2017EPC Temporary Outage


The E-rate Productivity Center is currently unavailable for all users. We are working on the issue and expect to have access restored within the next two hours. Thank you for your patience.

3/17/2017Legacy System Outage Due to System Maintenance - March 17-18


The Schools and Library legacy systems will be unavailable from 8:00 PM ET on Friday, March 17 through 2:00 AM ET Saturday, March 18 for system maintenance. During this time, users will be unable to file invoices and use some of the search tools. We apologize for any inconvenience.

NOTE: The E-rate Productivity Center will not be affected by this maintenance.

3/9/2017My Portal Outage Due to System Maintenance: Monday, March 13th, 2017


Rural Health Care's My Portal will be unavailable from 7:00AM through 8:00AM ET on Monday, March 13th, 2017 due to system maintenance. Online forms will not be accessible for heath care providers or service providers. We apologize for any incovenience. 

3/3/2017My Portal Outage Due to System Maintenance: Tuesday, March 7


Rural Health Care’s My Portal will be unavailable from 9:00 PM through 10:00 PM ET on Tuesday, March 7, 2017 due to system maintenance. Online forms will not be accessible for health care providers or service providers. We apologize for any inconvenience.

2/24/2017Extended CSB Hours This Weekend


The Client Service Bureau will have extended hours this weekend.

Call: (888) 203-8100
Online: Submit a customer service case in EPC

The Client Service Bureau (CSB) will be open the following hours:

  • Saturday and Sunday, February 25-26, 9:00 AM to 6:00 PM EST 
 

2/23/2017E-rate Productivity Center (EPC) Outage Due to System Maintenance: Sunday, February 26


The E-rate Productivity Center (EPC) and the EPC Training Site will be unavailable from 7:00-10:00 PM ET, Sunday, February 26 for monthly system maintenance. During this time, users will be unable to log in, or to file, certify, and search for certain forms via the EPC. We apologize for any inconvenience.

2/22/2017E-rate Productivity Center (EPC) Outage Due to System Maintenance: February 23


The E-rate Productivity Center (EPC) and the EPC Training Site will be unavailable from 9:00-11:30 PM ET, Thursday, February 23 for system maintenance. During this time, users will be unable to log in, or to file, certify, and search for certain forms via the EPC. We apologize for any inconvenience.

2/22/2017EPC Training Site Outage Due to System Maintenance: February 22


The E-rate Productivity Center (EPC) Training Site will be unavailable on Tuesday, February 22 from 8:00-10:00 PM ET for system maintenance. We apologize for any inconvenience.

2/21/2017E-rate Productivity Center (EPC) outage, Tuesday, February 21, 2017


The E-rate Productivity Center (EPC) is currently experiencing an outage and users are unable to access the system. This message will be updated when the system is back on line. We apologize for the inconvenience. 

2/20/2017E-File Outage Due to System Maintenance: February 23


USAC's E-File system (including My Portal) will be unavailable for all users on Thursday, February 23, from 9:00-11:00 PM ET, for system maintenance. All online FCC forms for contributors, service providers, eligible telecommunications carriers, and health care providers will not be accessible. During this time, users will be unable to file, certify, and search for FCC Forms 460, 461, 462, 463, 465, 466, 467, 473, 481, 497, 498, 499, 555, 690, or Telecommunications Program invoices online. 

NLAD and EPC will not be affected by this outage. We apologize for any inconvenience.

2/9/2017E-rate Productivity Center (EPC) Outage Due to System Maintenance: Sunday, February 12


The E-rate Productivity Center (EPC) and the EPC Training Site will be unavailable from 7:00-10:00 PM ET, Sunday, February 12 for system maintenance. During this time, users will be unable to log in, or to file, certify, and search for certain forms via the EPC. We apologize for any inconvenience.

1/27/2017Please Disregard EPC Account Creation Email


The EPC system has sent some applicants an email in error from the address portal-int@usac.org notifying them that they can create an account in EPC.

Please disregard this message, it was sent in error. We are working to resolve this issue as soon as possible.

Thank you for your patience.

1/26/2017E-rate Productivity Center (EPC) Outage Due to System Maintenance: Sunday, January 29


The E-rate Productivity Center (EPC) and the EPC Training Site will be unavailable from 7:00-10:00 PM ET, Sunday, January 29 for monthly system maintenance. During this time, users will be unable to log in, or to file, certify, and search for certain forms via the EPC. We apologize for any inconvenience.

1/24/2017E-File Outage Due to System Maintenance: January 26


USAC's E-File system for FCC Forms 498 and 499 filers will be unavailable Thursday, January 26, from 6:00-10:00 PM ET, for system maintenance. The online FCC Forms 498 and 499 will not be accessible for contributors or service providers. During this time, users will be unable to file, certify, and search for FCC Forms 498 and 499 online. We apologize for any inconvenience.

1/18/2017USAC Customer Operations and RHC Help Desk Closed: Friday, January 20


USAC’s Customer Operations and RHC Help Desk will be closed on Friday, January 20, 2017 due to the Presidential Inauguration.  These customer service centers will re-open on Monday, January 23, 2017 at their normally scheduled times.  This closure does not affect the Schools and Libraries (E-Rate) Client Service Bureau (CSB) or NLAD Technical Support.

1/13/2017E-rate Client Service Bureau Closed: Monday, January 16


In observance of Martin Luther King Jr. Day, the Schools and Libraries Program’s Client Service Bureau (CSB) will be closed on Monday, January 16. CSB will reopen Tuesday, January 17 for regular hours of 8:00 AM to 8:00 PM ET.

1/13/2017E-rate Productivity Center (EPC) Outage Due to System Maintenance: Saturday, January 14


The E-rate Productivity Center (EPC) and the EPC Training Site will be unavailable from 6:00-9:00 PM ET, Saturday, January 14 for system maintenance. During this time, users will be unable to log in, or to file, certify, and search for certain forms via the EPC. We apologize for any inconvenience.

1/13/2017RESOLVED - E-rate Productivity Center (EPC) Currently Down


RESOLVED - The E-rate Productivity Center (EPC) and the EPC Training Site is currently unavailable. USAC is working to resolve this service disruption and will provide an update when the issue has been resolved. We apologize for any inconvenience.

1/13/2017RESOLVED - NLAD Intermittent Service Disruptions


RESOLVED - The National Lifeline Accountability Database (NLAD) is experiencing intermittent system disruptions.

We are working to resolve the issue and will communicate as soon as it has been resolved.

We apologize for the inconvenience.

1/13/2017No Additional Filing Windows for FY2016; FY2017 Filing Window to Run From March 1-June 30, 2017


No Additional Filing Window Periods for Funding Year 2016  
Due to an extraordinarily high demand for Rural Health Care (RHC) Program funds in Funding Year 2016 (FY2016), there will not be a third filing window period and no more funding requests (FCC Forms 462 or 466) will be accepted for FY2016. Current projections show that the total dollar value of all qualifying funding requests received will either meet or slightly exceed the program’s $400 million annual cap. 

While FY2016 is closed to new funding requests, My Portal continues to accept Telecom Program FCC Form 467 (Connection Certification Form) and Healthcare Connect Fund (HCF) Program FCC Form 463 (Invoice and Request for Disbursement Form) for applicants approved for funding in FY2016.

          What This Means for Applicants:
If the final total dollar value of all qualifying funding requests does not exceed the $400M annual funding cap during the second filing window period for FY2016, all qualifying requests will receive 100% of the requested funding.
If the final total dollar value of all qualifying funding requests exceeds the $400M annual cap during the second filing window period for FY2016, all qualifying funding requests will receive a pro-rated percentage of the total funds available during the second filing window period, based on the total amount of funding requested during the second filing window period.
Those qualifying requests filed prior to the second filing window period will receive 100% of the requested funding.

Funding Year 2017 Initial Filing Window Period March 1 - June 30, 2017

The initial filing window period for Funding Year 2017 (FY2017) will be from March 1 – June 30, 2017, rather than February 1 – April 30, as previously stated. 
Why delay the filing window period start date and extend the close date?
The delay of the initial filing window period start date and extension of the close date will allow applicants additional time to conduct their competitive bidding processes. It will also grant more time for new applicants, including the newly eligible skilled nursing facilities(SNFs), to familiarize themselves with program requirements, obtain eligibility determinations for the RHC Program, and apply for RHC Program funding.

Do applicants have to wait until March to get started?
No. Applicants can start submitting other necessary forms for FY2017 (FCC Forms 460, 461, or 465) before the filing window period opens, and the RHC Program strongly recommends doing so. However, applicants must wait until the start of the initial filing window period for FY2017 on March 1 to submit their FCC Forms 462 (for the HCF Program) or FCC Forms 466 (for the Telecom Program).

Applicants that submitted an FCC Form 461 or FCC Form 465 but did not submit a corresponding FCC Form 462 or FCC Form 466 for FY2016 will need to submit a new FCC Form 461 or FCC Form 465 for FY2017 if they do not meet an HCF Program competitive bidding exemption.

What is the likelihood of additional filing window periods for FY2017?
At this time, USAC is opening an initial filing window period for FY2017 from March 1 – June 30, 2017. If the total dollar value of all qualifying funding requests received during the first filing window period for FY2017 does not exceed the cap, USAC will provide notice about any subsequent filing window periods for FY2017, based on its assessment of the total qualifying funding requested in the initial filing window period and the amount of available funding still remaining.

More Resources
Please visit our filing window period web page for more information about filing windows periods and pro-ration or contact RHC-Assist@usac.org with questions.

1/13/2017No Additional Filing Windows for FY2016; FY2017 Filing Window to Run From March 1-June 30, 2017


No Additional Filing Window Periods for Funding Year 2016  

Due to an extraordinarily high demand for Rural Health Care (RHC) Program funds in Funding Year 2016 (FY2016), there will not be a third filing window period and no more funding requests (FCC Forms 462 or 466) will be accepted for FY2016. Current projections show that the total dollar value of all qualifying funding requests received will either meet or slightly exceed the program’s $400 million annual cap. 
 
While FY2016 is closed to new funding requests, My Portal continues to accept Telecom Program FCC Form 467 (Connection Certification Form) and Healthcare Connect Fund (HCF) Program FCC Form 463 (Invoice and Request for Disbursement Form) for applicants approved for funding in FY2016.
 
           What This Means for Applicants:

  • If the final total dollar value of all qualifying funding requests does not exceed the $400M annual funding cap during the second filing window period for FY2016, all qualifying requests will receive 100% of the requested funding.
  • If the final total dollar value of all qualifying funding requests exceeds the $400M annual cap during the second filing window period for FY2016, all qualifying funding requests will receive a pro-rated percentage of the total funds available during the second filing window period, based on the total amount of funding requested during the second filing window period.
  • Those qualifying requests filed prior to the second filing window period will receive 100% of the requested funding.


 Funding Year 2017 Initial Filing Window Period March 1 - June 30, 2017

The initial filing window period for Funding Year 2017 (FY2017) will be from March 1 – June 30, 2017, rather than February 1 – April 30, as previously stated. 

Why delay the filing window period start date and extend the close date?
The delay of the initial filing window period start date and extension of the close date will allow applicants additional time to conduct their competitive bidding processes. It will also grant more time for new applicants, including the newly eligible skilled nursing facilities(SNFs), to familiarize themselves with program requirements, obtain eligibility determinations for the RHC Program, and apply for RHC Program funding.


Do applicants have to wait until March to get started?
No. Applicants can start submitting other necessary forms for FY2017 (FCC Forms 460, 461, or 465) before the filing window period opens, and the RHC Program strongly recommends doing so. However, applicants must wait until the start of the initial filing window period for FY2017 on March 1 to submit their FCC Forms 462 (for the HCF Program) or FCC Forms 466 (for the Telecom Program).


Applicants that submitted an FCC Form 461 or FCC Form 465 but did not submit a corresponding FCC Form 462 or FCC Form 466 for FY2016 will need to submit a new FCC Form 461 or FCC Form 465 for FY2017 if they do not meet an HCF Program competitive bidding exemption.


What is the likelihood of additional filing window periods for FY2017?
At this time, USAC is opening an initial filing window period for FY2017 from March 1 – June 30, 2017. If the total dollar value of all qualifying funding requests received during the first filing window period for FY2017 does not exceed the cap, USAC will provide notice about any subsequent filing window periods for FY2017, based on its assessment of the total qualifying funding requested in the initial filing window period and the amount of available funding still remaining.


More Resources
Please visit our filing window period web page for more information about filing windows periods and pro-ration or contact RHC-Assist@usac.org with questions.

 

1/12/2017My Portal Outage Due to System Maintenance: Friday, January 13


Rural Health Care’s My Portal will be unavailable from 7:00 AM through 7:30 AM ET on Friday, January 13, 2017 due to system maintenance. Online forms will not be accessible for health care providers or service providers. We apologize for any inconvenience.

1/5/2017Service Disruption Identified with Form 555 Submission – USAC Working to Correct Issue


USAC is working to resolve an issue that is causing users to experience a service disruption when submitting the FCC Form 555. 

We apologize for any inconvenience and will communicate when the issue has been fully resolved.

1/5/2017E-rate Productivity Center (EPC) Outage Due to System Maintenance: Sunday, January 8


The E-rate Productivity Center (EPC) and the EPC Training Site will be unavailable from 7:00-10:00 PM ET, Sunday, January 8 for monthly system maintenance. During this time, users will be unable to log in, or to file, certify, and search for certain forms via the EPC. We apologize for any inconvenience.

1/4/2017Issue Resolved: FCC Form 497 in E-File


Earlier today, E-File users reported a problem with the new version of FCC Form 497 for the December 2016 data month.

USAC has resolved the issue, and now the form is working properly in E-File. We sincerely apologize for any inconvenience this may have caused.

If you continue to experience issues, please contact us via email for assistance.

1/3/2017RESOLVED: NLAD Service Issue - Viewing Reports in NLAD


This issue has been resolved.

USAC is working to resolve an issue that is causing users to encounter a "Service Unavailable" response when attempting to view reports in NLAD. 

We apologize for any inconvenience and will communicate when the issue has been fully resolved.