March 14, 2024
Additional March Monthly Maintenance
March 15 Additional System Maintenance
USAC will be conducting an additional monthly maintenance starting on Friday, March 15 from 10 p.m. to 2:00 a.m. ET on Saturday, March 16. National Verifier (NV) Portal, NV Carrier API, National Lifeline Accountability Database (NLAD), Lifeline Claims System (LCS), Representative Accountability Database (RAD), and the Affordable Connectivity Claims System (ACCS) will be unavailable during this time.
March 22 System Maintenance
NV Portal, NV Carrier API, and NLAD will be unavailable due to a regularly scheduled monthly maintenance starting Friday, March 22 from 10 p.m. to 3 a.m. ET on Saturday March 23.
We apologize for any inconvenience this may cause.
February 22, 2024
Recertification Notice
Recertification is an annual requirement for Lifeline subscribers. USAC conducts recertification to ensure that active Lifeline subscribers, including those who also participate in the Affordable Connectivity Program (ACP), are still eligible for the Lifeline benefit.
Starting Wednesday, February 28, 2024, USAC will initiate automated eligibility database checks to verify the eligibility of subscribers due for recertification in 2024. This process will occur over the course of a few months.
- Subscribers who pass the automated check will complete the 2024 recertification requirement and will not need to take any action for their 2024 recertification.
- Subscribers who fail the automated check will be required to recertify their continued eligibility through a manual process. USAC will conduct outreach to those subscribers.
Subscribers who participate in both Lifeline and ACP and pass the USAC-conducted Lifeline recertification process will not need to undergo a separate ACP recertification process. Given that funding for the ACP is projected to run through April 2024 (this date is an estimate and may change), status for the 2024 ACP recertification process is still being determined. USAC will provide more information regarding ACP recertification efforts at a later date.
What This Means for Service Providers
Service providers should regularly monitor the “Recertification Subscriber Status Report” in the National Lifeline Accountability Database (NLAD) to identify subscribers undergoing recertification. This report will update daily to reflect the results of the automated checks.
USAC encourages service providers to educate subscribers about USAC, why we are reaching out to them, and our recertification process. However, service providers should not provide or estimate deadlines, as these deadlines are subject to change.
To learn more about the recertification process, visit the Recertification webpage or view the Recertification 101 training.
What This Means for Subscribers
Starting in March, USAC will conduct outreach to subscribers who fail the automated eligibility checks. Subscribers will have an approximately 60-day window to recertify through a manual process.
If a subscriber receives a letter in the mail from USAC, they must take action to recertify their benefit. Subscribers will need to complete the Lifeline Recertification Form (English or Spanish). Some subscribers will also need to provide income or eligibility documentation to prove their continued eligibility for the program. USAC will notify subscribers if they need to provide documentation
February 21, 2024
February Monthly Maintenance Reminder
February 23 Systems Maintenance
National Verifier (NV) Portal, NV Carrier API, National Lifeline Accountability Database (NLAD), Lifeline Claims System (LCS), Representative Accountability Database (RAD), and the Affordable Connectivity Claims System (ACCS) will be unavailable due to scheduled monthly maintenance starting Friday, February 23 from 10 p.m. until 3:00 a.m. ET on Saturday, February 24.
We apologize for any inconvenience this may cause.
Note: All scheduled maintenance dates for NLAD and NV are available on the USAC website.
February 8, 2024
Group One Reverification Update
Group One De-Enrollment Window Closing
Reverification for Group One is nearly finalized. USAC is actively conducting outreach to subscribers who require additional documentation to complete reverification. Consumers who fail to successfully complete the reverification process will be de-enrolled and mailed a de-enrollment notice. De-enrollments will occur February 9 through February 17, following the submission window deadline notified for each subscriber. Service providers are encouraged to monitor the Failed Reverification De-Enroll Report in NLAD to see which subscribers failed the reverification process and have been de-enrolled.
Additional Group Updates/Reminders
Group Two
Document submission for group two remains postponed. USAC will notify service providers when the submission window is expected to open.
Group Three
Service providers must collect and submit all final documentation to USAC. All final documentation is due by June 28, 2024.
Group Four
No action is required at this time. USAC will notify service providers later in the year when more details are available.
For more information on the Lifeline reverification process, providers can visit USAC’s Reverification page. Additional information on acceptable documentation is available on the Resolve Application Errors page.