November 22, 2022
November 2022 Lifeline Newsletter
November Monthly Newsletter Headlines:
- Hurricane Ian Waiver in Effect through November 30, 2022
- Hurricane Fiona Waiver in Effect through November 30, 2022
- FCC Form 555 Due January 31, 2023
- Lifeline Program Compliance Reminder: Qualifying Assistance Programs
- December Maintenance Schedule
- December Webinar: FCC Form 555
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November 22, 2022
USAC Customer Service Centers Closed – November 24-25, 2022
In observance of the Thanksgiving holiday, the USAC Customer Service Centers will be closed Thursday, November 24 and Friday, November 25.
The Lifeline and Affordable Connectivity Program (ACP) Customer Service Centers will remain open on Friday, November 25.
November 16, 2022
November 2022 Monthly Maintenance Schedule
The National Lifeline Accountability Database (NLAD), National Verifier (NV), Lifeline Claims System (LCS), Representative Accountability Database (RAD), and the Affordable Connectivity Claims System (ACCS) will be unavailable due to scheduled monthly maintenance starting Friday, November 18 from 8:30 p.m. until Saturday, November 19 at 6 a.m. ET.
NLAD, NV, LCS, RAD, and ACCS staging and production environments will not be available for use during this time.
Note: All scheduled maintenance dates for the NV and NLAD are available on the USAC website.
November 2, 2022
Connectivity Issues in Lifeline and ACP Systems Resolved
USAC is aware that National Lifeline Accountability Database (NLAD) and National Verifier (NV) users experienced issues performing system transactions yesterday.
The issue has been resolved and full connectivity was restored at 4:30 p.m. E.T. We apologize for any inconvenience this may have caused.
November 1, 2022
Connectivity Issues in Lifeline and ACP Systems
USAC is aware that National Lifeline Accountability Database (NLAD) and National Verifier (NV) users have been experiencing system errors and may be unable to complete system transactions. The connectivity issues began on November 1 and have continued throughout the day today.
USAC is working to resolve the issue as soon as possible.
Note: The Lifeline Support Center is impacted and there may be delays in reviewing applications.
