September 16, 2026
September Monthly System Maintenance
USAC will perform scheduled monthly system maintenance on Friday, September 18, from 10 p.m. to 3 a.m. ET on Saturday, September 19.
The production environments of the following systems are impacted:
- National Verifier Portal
- National Verifier Carrier API Â
- National Lifeline Accountability Database (NLAD)
- Lifeline Claims System (LCS)
- Representative Accountability Database (RAD)
We apologize for any inconvenience this may cause.
Note: All scheduled maintenance dates for NV and NLAD are available on the USAC website.
September 3, 2026
California Continued Eligibility Issues
USAC is aware of certain outreach and reporting issues affecting the California continued eligibility process. We are actively working to address these issues and will provide updates as they are resolved.
Incomplete Mail Outreach
Some subscribers received mail outreach that did not include information on the documentation needed to complete the process. USAC will send corrected outreach with a new 60-day deadline, beginning mid-September. In the meantime, subscribers may wait to receive new outreach or complete the process now at LifelineSupport.org.
Continued Eligibility Status Report
The “TPIV SSN4 Resolution Required” field on the Continued Eligibility Status Report in the National Lifeline Accountability Database (NLAD) is not reflecting “Yes” for subscribers who need to provide proof of the last four digits of their Social Security Number. The report is being updated to ensure accuracy.
USAC apologizes for any inconvenience these issues may cause.
August 26, 2026
Ad-Hoc System Maintenance
USAC will perform an ad hoc system maintenance on Friday, August 28, 2026, from 9 p.m. to 12 p.m. ET on Saturday, August 29, 2026.
The production environments of the following systems will be unavailable for an extended period:
- National Lifeline Accountability Database (NLAD)
- Lifeline Claims System (LCS)
Users will be able to submit applications via the National Verifier Portal or National Verifier Carrier API during the extended maintenance period.
We apologize for any inconvenience this may cause.
August 19, 2026
August System Maintenance
Monthly System Maintenance, August 21
USAC will perform monthly scheduled system maintenance on Friday, August 21, from 10 p.m. to 3 a.m. ET on Saturday, August 22.
The production environments of the following systems are impacted:
- National Verifier Portal
- National Verifier Carrier API Â
- National Lifeline Accountability Database (NLAD)
- Lifeline Claims System (LCS)
- Representative Accountability Database (RAD)
Ad Hoc System Maintenance, August 28
USAC will perform an ad hoc system maintenance on Friday, August 28, 2026, from 9 p.m. to 12 p.m. ET on Saturday, August 29, 2026.
The production environments of the following systems will be unavailable for an extended period:
- National Lifeline Accountability Database (NLAD)
- Lifeline Claims System (LCS)
Users will be able to submit applications via the National Verifier Portal or National Verifier Carrier API during the extended maintenance period. We apologize for any inconvenience this may cause.Note: All scheduled maintenance dates for NV and NLAD are available on the USAC website.
