December 11, 2024
Monthly Maintenance Notice
USAC will perform monthly maintenance on Friday, December 13 from 10 p.m. to 3 a.m. ET on Saturday, December 14.
The production environments of the following systems are impacted:
- National Lifeline Accountability Database (NLAD)
- Lifeline Claims System (LCS)
- Representative Accountability Database (RAD)
- Affordable Connectivity Claims System (ACCS)
Note: This maintenance was originally scheduled for Friday, December 20th. We apologize for any inconvenience this may cause.
All scheduled maintenance dates for NV and NLAD are available on the USAC website.
December 9, 2024
Request for Contact Information: Lifeline Survivor Benefit Outreach
On November 15, 2023, the Federal Communications Commission (FCC) issued an Order implementing the Safe Connections Act (SCA) of 2022 to help survivors of domestic violence, human trafficking, and related crimes stay connected to phone and internet service. As of September 4, 2024, survivors can qualify for the Lifeline Survivor Benefit that is administered by the Universal Service Administrative Company (USAC) and receive a monthly discount of up to $9.25 off the cost of phone, internet, or bundled services for up to six months.
Reaching Survivors
USAC and the FCC are committed to providing critical information to survivors and advocates about the Lifeline Survivor Benefit. We understand your organization may work with the survivor community and kindly request updated contact information for specific team member(s) who engage with and help survivors of domestic violence, human trafficking, and related crimes.
Please email LifelineProgram@usac.org with the subject line “Survivor Benefit Contact” and include any relevant contact details. Upon receipt, USAC will update its contact information and include the provided contacts in outreach about the survivor benefit, such as trainings on how survivors can apply for Lifeline and available resources to help survivors through the application process.
USAC also invites your organization to subscribe to the Lifeline Program monthly newsletter as a “Consumer Advocate” to receive survivor benefit and general Lifeline program updates.
Upcoming Training and Resources
USAC is hosting a live training on January 8, 2025, at 3 p.m. ET on how survivors can apply for the Lifeline Survivor Benefit. Register here to attend.
USAC has several resources to assist survivors and advocates helping survivors understand and apply for the Lifeline Survivor Benefit including:
About Lifeline Lifeline is a federal program, administered by USAC, an independent not-for-profit organization designated by the FCC. Lifeline provides a monthly discount of up to $9.25 off the cost of phone, internet, or bundled services. Consumers residing on qualifying Tribal Lands are eligible for an enhanced monthly benefit of up to $34.25 a month.
November 20, 2024
November Monthly Maintenance Reminder
System Maintenance
USAC will perform scheduled monthly maintenance starting Friday, November 22 from 10 p.m. to 6 a.m. ET on Saturday, November 23.
The production environments of the following systems are impacted:
- National Verifier Portal
- National Verifier Carrier API
- National Lifeline Accountability Database (NLAD)
- Lifeline Claims System (LCS)
- Representative Accountability Database (RAD)
- Affordable Connectivity Claims System (ACCS)
We apologize for any inconvenience this may cause.
Note: All scheduled maintenance dates for NV and NLAD are available on the USAC website.
