June 13, 2022
Webinar Invitation: Recertification 101
Join us for an in-depth overview of the Lifeline program recertification process on Wednesday, June 22 from 3 p.m. – 4 p.m. ET.
During this training, the Lifeline program staff will discuss the recertification process and review:
• Methods to Recertify
• Recertification Outcomes
• Automatic De-enrollment
Who Should Attend?
This session is designed for service providers in all states and territories.
If we don’t have time to answer your question during the live event, please submit your question via email, and we will assist you after the webinar.
Visit the Lifeline Program: Webinars page to find the webinar recording for each event.
May 13, 2022
Recertification Update: Automated Eligibility Database Checks Will Resume
Recertification is an annual requirement for Lifeline subscribers. USAC conducts recertification to ensure that active Lifeline subscribers, including those who also participate in the Affordable Connectivity Program (ACP), are still eligible for the Lifeline benefit.
Due to a series of FCC waivers released in response to COVID-19, recertification requirements are currently on hold until at least June 30, 2022.
Starting this month, USAC will initiate automated eligibility database checks to verify the eligibility of subscribers due for recertification in 2022. No recertification windows will open and service providers should take no action.
- Subscribers who pass the automated check will complete the 2022 recertification requirement and will not need to take any action now or later this year.
- Subscribers who fail the automated check will undergo recertification at some point after the FCC waivers lift. USAC will conduct an additional automated eligibility database check before conducting outreach and opening a subscriber’s 60-day recertification window.
What this Means for Service Providers
The data on the “Recertification Subscriber Status Report” will remain empty. As USAC runs automated checks this month, temporary recertification applications will be created for subscribers who fail the database checks. However, USAC will close these applications on a weekly basis.
USAC will notify service providers when they may start referencing the “Recertification Subscriber Status Report” again, after the waivers lift. Any subscribers that pass recertification during the automated check USAC is beginning this month will be reflected on the report after the waiver’s lift.
What this Means for Consumers
After the waivers lift, the recertification process will re-start for subscribers that have not already passed the automated eligibility checks, following the steps outlined on the Recertification webpage, but on a different timeline that will not necessarily align with the subscriber’s Anniversary Date.
May 3, 2022
Consumers De-Enrolled from NLAD in Error
Affected Subscribers Re-Enrolled in NLAD
On Wednesday, April 27, some Lifeline subscribers were de-enrolled in error. Service providers impacted by this issue were notified this morning.
As of this afternoon, these subscribers have been re-enrolled by USAC in the National Lifeline Accountability Database (NLAD). These subscribers can be identified by pulling the Detail Active Subscriber Report in NLAD.
We appreciate your patience as we worked to resolve the issue.
April 30, 2022
Update: Connectivity Issues in Lifeline and ACP Systems
Connectivity has been restored to the National Lifeline Accountability Database (NLAD) and the National Verifier. USAC’s teams have been monitoring the systems and see improved stability and system performance. Service providers have been successfully completing transactions throughout the day as expected.
We apologize for the inconvenience this may have caused.