October 7, 2026
Reminder: Ad-Hoc System Maintenance on October 10
USAC will perform an ad-hoc system maintenance on Saturday, October 10, from 8 a.m. to 4 p.m. ET.
The production and staging environments of the following systems will be unavailable for an extended period:
- National Verifier Portal
- National Verifier Carrier API Â
- National Lifeline Accountability Database (NLAD)
- Lifeline Claims System (LCS)
- Representative Accountability Database (RAD)
We apologize for any inconvenience this may cause.
Note: All scheduled maintenance dates for NV and NLAD are available on the USAC website.
October 1, 2026
Ad-Hoc System Maintenance on October 10
USAC will perform an ad-hoc system maintenance on Saturday, October 10, from 8 a.m. to 4 p.m. ET.
The production and staging environments of the following systems will be unavailable for an extended period:
- National Verifier Portal
- National Verifier Carrier API Â
- National Lifeline Accountability Database (NLAD)
- Lifeline Claims System (LCS)
- Representative Accountability Database (RAD)
We apologize for any inconvenience this may cause.
Note: All scheduled maintenance dates for NV and NLAD are available on the USAC website.
September 30, 2026
California Continued Eligibility Issues: Update
USAC is aware that certain outreach and reporting issues affected the California continued eligibility process.
Incomplete Mail Outreach
Some subscribers received mail outreach that did not include information on the documentation needed to complete the process. USAC sent corrected outreach to affected subscribers with a new 60-day deadline. The final corrected outreach was mailed on September 25 and this issue is resolved.
Continued Eligibility Status Report
The “TPIV SSN4 Resolution Required” field on the Continued Eligibility Status Report in the National Lifeline Accountability Database (NLAD) was not reflecting “Yes” for subscribers who need to provide proof of the last four digits of their Social Security Number. The “TPIV SSN4 Resolution Required” field report has been corrected. In the interim, USAC has identified a few other minor inconsistencies in the report and is working to resolve these as soon as possible.
USAC apologizes for any inconvenience this may have caused.
September 25, 2026
New! Program Recovery Payments System
Beginning today, all users will be directed to USAC’s One Portal dashboard when they click the blue Sign In button on usac.org and log in using their existing credentials. From One Portal, users can log into the USAC systems they have access to, including the new Program Recovery Payments system for returning funding to USAC.
Lifeline service providers who receive an invoice from USAC must return funding using the Program Recovery Payments system, available on One Portal. ​For more information about returning funding or how to navigate the system, visit the Return Program Funding webpage. For additional assistance, contact the Contributors/Service Providers Customer Service Center (CSC) at (888) 641-8722 Monday-Friday from 9 a.m. to 5 p.m. ET.
