June 24, 2025
June System Notice
Ad-Hoc System Maintenance, June 26
USAC will perform an ad-hoc system maintenance on Thursday, June 26 from 9 p.m. to 2 a.m. ET on Friday, June 27.
The production environments for the below systems will be impacted:
- National Verifier Portal
- National Verifier Carrier API
- National Lifeline Accountability Database (NLAD)
Users will not be able to submit applications via the National Verifier Portal or National Verifier Carrier API. NLAD transactions will also be impacted during this time.Â
We apologize for any inconvenience this may cause.
June 18, 2025
June Monthly Maintenance Reminder
Monthly System Maintenance, June 20
USAC will perform scheduled monthly maintenance starting Friday, June 20 from 10 p.m. to 3 a.m. ET on Saturday, June 21.
The production environments of the following systems are impacted:
- National Verifier Portal
- National Verifier Carrier API
- National Lifeline Accountability Database (NLAD)
- Lifeline Claims System (LCS)
- Representative Accountability Database (RAD)
- Affordable Connectivity Claims System (ACCS)
We apologize for any inconvenience this may cause.
Note: All scheduled maintenance dates for NV and NLAD are available on the USAC website.
June 17, 2025
Reminder: Accurate and Complete Consumer Email Addresses Required on Lifeline Applications
USAC reminds users of the National Verifier that per the National Verifier Terms and Conditions, users must provide accurate and complete consumer email addresses on all Lifeline applications. Correct and accurate consumer email addresses enable USAC to deliver important and timely application updates, recertification notices, and other account-related outreach. Inaccurate or placeholder email addresses are not permitted and will prevent consumers from receiving important USAC communications.
Providers Using the Application Programming Interface (API): Service providers with API connections to the National Verifier should ensure their workflows and procedures clearly reflect the requirement that consumers must provide accurate and complete email addresses. Service provider representatives who assist consumers with Lifeline applications should also emphasize this requirement to consumers. To ensure accurate email addresses are provided, the following practices are prohibited:
- The use of placeholder or invalid emails (e.g., the insertion of “none@noemail.com” on an application).
- The creation of multiple email addresses for the purpose of repeatedly using them on different consumer Lifeline applications.
Failure to provide accurate and complete consumer email addresses can result in Representative ID and/or API lockouts.Â
Consumer and Consumer Advocates: Consumers and consumer advocates helping with online Lifeline applications should also enter accurate and complete emails when creating an account online and applying for Lifeline. If a consumer does not have regular access to their personal email account, they have the option to include a secondary, non-personal email address to receive notices (e.g., the email address of someone authorized to receive USAC communications on behalf of the consumer).Â
If a consumer changes their email address, the consumer will need to update their Lifeline account with the new email.
