Consumer Under 18 Resolution
Consumers must be at least 18 years old to qualify for Lifeline. Only emancipated minors can qualify for Lifeline under the age of 18.
If a consumer is under 18 years of age, NLAD will provide the service provider with the following error message:
|SUBSCRIBER_UNDER_18||No consumer can be less than 18 years of age.|
To address the consumer under 18 error, service providers must work with the consumer to resolve the error through the National Verifier, following the documentation guidelines.