COVID-19 Update: USAC remains open for business—Washington, DC office closed. Learn more about USF program responses.

Dispute Resolution

If the user receives an error code that they believe is incorrect, they can dispute the failure by submitting a dispute resolution request.

Resolve the following failures by using the “Submit Resolution Request” page in NLAD:

Resolve the following failures by submitting a dispute to Lifeline Program:

Resolve the following disputes using the National Verifier:

  • *NEW* Eligibility Applications – If a consumer’s eligibility application contains errors, the service provider can help the consumer fix the errors or upload documents.