If the user receives an error code that they believe is incorrect, they can dispute the failure by submitting a dispute resolution request.
Resolve the following failures by using the “Submit Resolution Request” page in NLAD:
- TPIV Resolution – Information on resolving a third-party identity verification failure.
- Address Resolution – Information on resolving an invalid address failure.
- Subscriber Under 18 Resolution – Information on resolving a subscriber under 18 failure.
Resolve the following failures by submitting a dispute to Lifeline Program:
Resolve the following disputes using the National Verifier:
- *NEW* Eligibility Applications – If a consumer’s eligibility application contains errors, the service provider can help the consumer fix the errors or upload documents.