January 10, 2023
Customer Service Center(CSC) Open January 16
The CSC will be open January 16 (Martin Luther King Jr. Holiday) from 8 a.m. to 8 p.m. to assist E-Rate applicants in making updates to their EPC profiles. This is the last day the EPC Administrative Window will be open to make those changes prior to the start of the FY2023 Filing Window.
December 30, 2022
E-Rate Eligible Services List: Office Hour Webinar January 26
USAC will hold the E-Rate Eligible Services List Office Hour Webinar January 26 from 2 p.m. to 3 p.m. ET. E-Rate experts will provide an overview of E-Rate eligible services. Prerequisite materials to review before the training include:
FY2023 Eligible Services List
Eligible Services 101 Webinar recording and slides
After the presentation, we will conduct a live Q&A session. Register to participate.
Recommended for: Applicants and service providers
E-Rate experience level: All levels
December 30, 2022
E-Rate Service Provider Selection and the FCC Form 471 Office Hour: January 24
USAC will hold the E-Rate Service Provider Selection and the FCC Form 471 Office Hour January 24 from 2 p.m. to 3 p.m. ET. E-Rate experts will provide an overview of the service provider selection process and how to apply for program discounts on the FCC Form 471. Prerequisite materials to review before the training include:
E-Rate Pre-Commitment Process Webinar recording and slides
FCC Form 471 video series video series
After the presentation, we will conduct a live Q&A session. Register to participate.
Recommended for: Applicants and service providers
E-Rate experience level: All levels
December 23, 2022
USAC Customer Service Centers (CSC) Closed – Christmas Holiday
In observance of the Christmas holiday, the USAC Customer Service Centers will be closed on Sunday, December 25 (per usual weekend closure), and Monday, December 26.
The Lifeline and Affordable Connectivity Program (ACP) Customer Service Centers will be closed on Sunday, December 25, and will reopen on Monday, December 26.
To find CSC contact information, weekly hours, and the annual holiday closure schedule, visit our Contact Us webpage.
