Telework Guidance
Directives for New Hires
You may be asked to report to One Metro Center to complete your onboarding activities. A Human Resources representative will contact you to schedule an appointment. New hires must follow all safety guidelines while visiting USAC. Contact Shelby Ng with any questions regarding new hire visits.
Directives for Employees
Our mission continues. All employees are expected to telework during this time.
Technology Support
If you have trouble logging in to the Virtual Private Network (VPN) or any of our other systems, take the following steps:
- Submit the appropriate support ticket using the Service Center ticketing system!
- If you are unable to submit a support ticket or have already submitted a ticket and are following up, please call the Service Desk at (202) 263-1650.
- Submit an email to sdstaff@usac.org with the following information:
a. Full Name
b. Phone number to reach you
c. Service Center ticket number
d. A brief description of the issue
e. Steps you have already taken to try to resolve the issue and any screenshots that you think are important.
Should you have a major hardware failure, please call the Service Desk. We will discuss arrangements as necessary to fix these issues. Please understand that hardware issues will take time to troubleshoot and repair.
Directives for Managers
To maintain employee engagement, we encourage teams to utilize WebEx to meet at least once a week.
Contractor Management
USAC Procurement will notify vendors if our offices at One Metro Center are closed.
All USAC contractors are required to take their laptops home each day.
Telework is permitted through March 31, 2020.
Contractors are required to contact their USAC manager and Vendor Lead via email daily with their status, including start and stop time.
Managers have the right to discontinue a contractor’s telework and take the appropriate actions due to a lack of performance.
We will conduct any scheduled contractor candidate interviews via WebEx.
USAC has postponed new contractor start dates until April 1, 2020.
Contact Procurement with any additional questions.
Directives for Contractors
Tracking Sign in/Sign out Time
Discuss daily reporting with your USAC manager. Make sure you document your start and stop time via email or calendar appointment.
Technical Support
If you have trouble logging in to the Virtual Private Network (VPN) or any of our other systems, take the following steps:
- Submit the appropriate support ticket using the Service Center ticketing system!
- If you are unable to submit a support ticket or have already submitted a ticket and are following up, please call the Service Desk at (202) 263-1650.
- Submit an email to sdstaff@usac.org with the following information:
a. Full Name
b. Phone number to reach you
c. Service Center ticket number
d. A brief description of the issue
e. Steps you have already taken to try to resolve the issue and any screenshots that you think are important.
Should you have a major hardware failure, please call the Service Desk. We will discuss arrangements as necessary to fix these issues. Please understand that hardware issues will take time to troubleshoot and repair.
Safety Guidelines When Visiting USAC
Per DC Government Phase 2 guidelines, employees and guests must follow all safety protocols when visiting One Metro Center:
- If you are sick, stay home. Those displaying coronavirus symptoms will not be allowed to enter.
- Masks or cloth face coverings must be worn at all times unless you are eating, drinking, or alone in an enclosed office.
- Maintain a social distance of six feet whenever possible.
- Follow all signage and floor markings for capacity restrictions in all areas, including the main lobby and elevators queues.
- Congregating in the café or break room areas is prohibited.
- Perform frequent hand hygiene; wash hands with soap and water or use an alcohol-based hand sanitizer.
- Self-quarantine for 14 days upon arrival after traveling from a designated high-risk area.