The Lifeline National Eligibility Verifier (National Verifier) is the EBB Program’s centralized application system. Service Providers can use the National Verifier to determine whether consumers are eligible for the EBB Program. USAC manages the National Verifier and provides customer service to consumers through the Emergency Broadband Support Center.
How It Works
Once the EBB Program launches, consumers have three ways to apply using the National Verifier:
- Online: Visit the EBB Program’s consumer website and click they “Apply Now” button
- By mail: Fill out a paper application and send it, along with copies of their eligibility documents, to the Emergency Broadband Support Center; or
- With the help of a service provider using the National Verifier service provider portal
Note: The consumer website and the paper application will launch later this spring.
In each method, the consumer will enter their name, date of birth, address, phone and email (email is optional), and select how they want to prove their identity.
If the consumer is qualifying through a benefit qualifying person (BQP), they will enter the BQP’s name, date of birth and select how they want to prove the BQP’s identity.
The consumer completes the application by initialing a series of program certifications, signing and dating the application.
If a service provider helps a consumer apply, the service provider should use an interview style approach to complete the consumer information section. Consumers must initial the certifications and sign and date the form themselves – the service provider cannot do this on their behalf.
The National Verifier will check the consumer’s identity and eligibility against available state, federal, and other electronic databases. If the consumer is found eligible, the service provider can enroll them in the EBB Program. If the consumer’s identity and eligibility cannot be validated through the electronic checks, the National Verifier will provide information on the documentation needed to resolve any errors.
National Verifier Staging Site
To practice conducting eligibility checks and document upload processes before the system is fully updated for the EBB Program, service providers can use the National Verifier staging site. Visit our staging site page to learn more about the staging site and how to access and use it.