Send Mail to USAC

The easiest way to contact USAC is via email, but we understand sometimes you need to send us a letter or package. All FCC forms should be mailed to the address listed on the form. Lifeline Program applications should be sent to the telecommunications company directly.

If you participate in the Lifeline Program through your telecommunications company and have questions or problems with your service, want to report Lifeline Program fraud, or have a complaint about your telecommunications company, please visit the Help with Lifeline page.

If you would like to report an instance of waste, fraud, or abuse, visit the Submit a Whistleblower Alert page. If you would like to file a complaint, please see the File a Complaint page.

Customer Operations Universal Service Administrative Co. Attn: Customer Operations Billing, Collections, and Disbursements 700 12th Street, NW, Suite 900 Washington, DC 20005 High Cost Program Universal Service Administrative Co. Attn: High Cost Program 700 12th Street, NW, Suite 900 Washington, DC 20005 Lifeline Program Universal Service Administrative Co. Attn: Lifeline Support Center P.O. Box 7081 London, KY 40742

Rural Health Care Program Universal Service Administrative Co. Attn: Rural Health Care Program 700 12th Street, NW, Suite 900 Washington, DC 20005 Schools and Libraries (E-rate) Program Universal Service Administrative Co. Attn: Schools and Libraries Program 700 12th Street, NW, Suite 900 Washington, DC 20005 General Inquiries Universal Service Administrative Co. Attn: General Inquiries 700 12th Street, NW, Suite 900 Washington, DC 20005