USACRural Health CareTelecommunications Program
Step 6: Invoice USAC

Step 5

Step 6: Invoice USAC

Invoicing Process

Invoicing is a joint process between you and your service provider using the FCC Form 469 (Invoice and Request for Disbursement Form, FCC Form 467/ HCP Support Schedule (HSS), and the Telecommunications (Telecom) Program invoice. Once you receive a bill from the service provider, you can create an invoice for the services received using the methods below.

Invoicing for FY2024

The FCC Form 469 is the new invoicing form for the Telecommunication (Telecom) Program. Per FCC Order 23-6, it’s aligned with the FCC Form 463, the invoicing form used for the Healthcare Connect Fund (HCF) Program. One key difference is that the service provider will submit the FCC Form 469 in RHC Connect. Once the service provider submits the form, you will receive an email alerting you of the submission, and you will officially submit the FCC Form 469 to USAC by certifying and signing the form. For Funding Year (FY) 2024, the FCC Form 467, the Healthcare Provider Support Schedule (HSS), and the Telecom invoice will be eliminated in the Telecom Program. For information and resources about the FCC Form 469, visit the Welcome to RHC Connect – FCC Form 469 webpage.

Invoice Filing Deadline

The invoice filing deadline is four months (120 days) from the service delivery deadline or the date of a revised FCL approving a post-commitment request or a successful appeal of a previously denied or reduced funding request, whichever comes later. The service delivery deadline is June 30 of the funding year for which program support is sought. HCPs must submit their FCC Form 467 to initiate the invoicing process and service providers must submit their online invoice to USAC by October 28, 2021 or funds will not be disbursed.

On April 8, 2021, the FCC released Order DA 21-394, which extends FY2020 invoice filing deadline by 120 days for all RHC program applicants. Read more about the administrative waivers granted by this order.

USAC Invoice Payment Cycle for Service Providers

USAC pays invoices from service providers in batches on the 6th and the 21st day of each month (except weekends and holidays, where the payment batch date would fall on the next business day). Invoices that USAC approves are typically processed in the upcoming payment batch. Service providers can expect payment of the approved invoice to arrive in their bank accounts three (3) business days after the payment batch date.

Invoice Status Report

The online invoice status report is sent to the service provider point of contact (POC) within 24 hours of invoice submission. The report explains which invoiced line items were accepted and denied (if any), and includes the:

  • Date USAC processed the invoice,
  • Number of records processed,
  • Number of records approved, and
  • Total support amount approved for the invoice.
  • A code indicating whether the invoice was approved (A) or denied (D1 – D9H)

If you have any questions concerning invoice denial codes or invoice submissions, contact RHC-Assist@usac.org or the RHC Customer Service Center at (800) 453-1546 from 8 a.m. – 8 p.m. ET Monday through Friday before submitting your invoice. Use the RHC Customer Service Center Tip Sheet to learn about what the RHC Customer Service Center can and cannot help you with.