October 20, 2025
Resolved: Call Center Disruption
Thank you for your patience – this issue has been resolved. The phones for USAC’s Customer Service Center for E-Rate, Lifeline, High Cost, and Rural Health Care are currently experiencing disruptions. We are working to resolve the issue. If you need assistance, please contact USAC by email or create a ticket in EPC. We apologize for the inconvenience.
October 10, 2025
Legacy My Portal Outage
My Portal will be unavailable on Friday, October 10 starting at 5:00 pm ET for approximately one hour. During this time, users will be unable to log in to and use My Portal. We apologize for any inconvenience.
September 29, 2025
Don’t Miss Your RHC Program Invoice Filing Deadline!
The deadline for applicants and service providers in the Healthcare Connect Fund (HCF) and the Telecommunications (Telecom) Programs to submit the FCC Form 463 (HCF Program Invoicing Form) and the FCC Form 469 (Telecom Program Invoicing Form) is 120 days after June 30, 2025, the service delivery deadline for Funding Year (FY) 2024. The invoice filing deadline for FY2024 Telecom Program commitments and single year FY2024 HCF Program commitments is October 28, 2025. The invoice filing deadline for prior year multi-year commitments, for the HCF Program, may also be October 28, 2025.
Applicants and service providers may request and receive a one-time 120-day extension to the invoice filing deadline. The one-time extension must be requested on or prior to October 28, 2024. Applicants and service providers must submit invoice filing deadline extension requests for both programs in RHC Connect.
Unsure of your invoice filing deadline?
The invoice filing deadline is included in the funding commitment letter (FCL), which USAC sends via email after processing the FCC Form 462 (Funding Request Form for HCF) or FCC Form 466 (Funding Request Form for Telecom). Use the RHC Invoice Filing Deadline Tool to look up your invoice filing deadline.
September 29, 2025
FY2026 Telecommunications (Telecom) Program – Urban and Rural Rate Information
For funding year (FY) 2026, rural rates should be calculated using Method 1, or, if you cannot satisfy the requirements, then Method 2. If neither of these methods is feasible, you must use Method 3. For urban rates, the process has been simplified. Please note: No previously approved rural rates will be accepted for FY2026.
For more information, please use the Urban and Rural Rate Information FY2026 tip sheet.
