USACLifelineRepresentative Accountability Database (RAD)
How to Register

How to Register

Service provider representatives register for a Representative ID through the Representative Accountability Database (RAD).

RAD registration is a two-step process:

  1. Representatives self-register for a Representative ID, which is required to perform transactions in the National Lifeline Accountability Database (NLAD) and the National Verifier.
  2. Representatives provide their unique Representative ID number to each service provider they work for. Service providers will use the Representative ID to create NLAD and/or National Verifier account credentials for the representative. Service providers can find detailed instructions on How to Link a Representative ID and Data Input Templates, and learn additional information on the RAD Resources page.

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Supporting Documents for Registration

The following information is for representatives that do business in the United States. Review the Information for International Representatives section for instructions on the registration process for representatives that are employed outside of the United States.

Documentation Requirements

If a representative’s information cannot be confirmed, they will receive an email notice with instructions on what to do next. Representatives must submit documentation within 45 days or they will need to re-register.

Acceptable Documentation

Representatives must submit documentation that includes the information that needs to be confirmed. They may submit a copy of one or a combination of unexpired documents in support of registration. Representatives should refer to the RAD Acceptable Documentation Guide when preparing documents.

Submit Documentation to USAC

Representatives, or their service providers on their behalf, have two options to submit documentation to USAC:

  1. Online, through USAC’s secure webpage. Review the online document submission guide for step-by-step directions.
  2. Through the mail with a completed cover sheet, to:
    Lifeline Support Center
    PO Box 1000
    Horseheads, NY 14845

Information for International Representatives

Service provider representatives who are employed outside of the United States and perform Lifeline transactions (for example, providing call center or document review assistance from an office outside of the United States) should review this information to successfully complete the registration process.

Registration

During the registration process, representatives will be asked to submit their email address as well as some additional information. This will include the representative’s state and zip code.

  • In the “State” field:

From the state dropdown menu, select “IT” (international)

Note: Consistent with the terms of conditions of USAC’s systems, representatives located internationally cannot directly interact with the National Verifier or National Lifeline Accountability Database.