Webinars
Join us to learn about Lifeline program updates, including Lifeline program rules and orders, guidance about compliance and filings, the National Verifier, and the National Lifeline Accountability Database (NLAD).
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Upcoming Trainings
How to Manage the Lifeline Benefit
April 08, 2026 
03:00 pm – 04:00 pm ET
Intended Audience: Consumers and consumer advocates
This webinar provides an overview of the Lifeline program, and how existing consumers can manage their Lifeline benefit and the annual recertification requirement. Additional topics include:
- Minimum service standards that participating providers must meet
- The steps a consumer can take to change their service provider
Understanding and Resolving National Lifeline Accountability Database (NLAD) Error Codes
May 13, 2026 03:00 pm – 04:00 pm ET
Intended Audience: Service providers
This webinar provides a high-level overview of the NLAD and the following concepts for service providers:
- How to access and navigate the NLAD system
- Enrollment and subscriber management functions within NLAD
- Common enrollment and transfer challenges, and how to resolve them
Previous Trainings
Filter by Topic
How to Apply for Lifeline
Tribal Q1 Training: How to Apply for and Manage the Lifeline Benefit
Recertification Office Hours
Lifeline Claims System 101
California Office Hours
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