Webinars
Join us to learn about Lifeline program updates, including Lifeline program rules and orders, guidance about compliance and filings, the National Verifier, and the National Lifeline Accountability Database (NLAD).
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Upcoming Trainings
October 14, 2026 
03:00 pm – 04:00 pm ET
Intended Audience: Consumers & Consumer Advocates
This webinar provides consumers and consumer advocates with step-by-step guidance on how to apply for the Lifeline benefit.
Additional topics covered include:
- Guidance on submitting additional documentation to complete an application, if required
- An overview of consumer education materials available to support the application process
November 18, 2026 03:00 pm – 04:00 pm ET
Intended Audience: Service Providers
The training covers:
- Enrollment and subscriber management functions within NLAD
- How to access and navigate the NLAD system
- Common enrollment and transfer challenges, and how to resolve them
- Frequently asked questions and troubleshooting tips
- Available resources, including user guides, instructional videos, and support tools to help users better understand and use NLAD effectively
December 09, 2026 03:00 pm – 04:00 pm ET
Intended Audience: Service Providers
A detailed overview of how to complete the annual Eligible Telecommunications Carrier (ETC) Certification Form, FCC Form 555.
Additional topics include:
- Review of the components of the FCC Form 555
- How to complete a single entry submission
- How to complete a bulk upload submission
January 13, 2027 03:00 pm – 04:00 pm ET
Intended Audience: Consumers and Consumer Advocates
This webinar provides consumers and consumer advocates with step-by-step guidance on how to apply for the Lifeline benefit.
Additional topics covered include:
- Guidance on submitting additional documentation to complete an application, if required
- An overview of consumer education materials available to support the application process
February 10, 2027 03:00 pm – 04:00 pm ET
Intended Audience: Service Providers
This webinar will support service providers with navigating the Representative Accountability Database (RAD) and completing the following:
- Registering for a new Representative ID
- Submiting Supporting Documents for Registration
- Linking accounts within the RAD system
- Retrieving an existing Representative ID
- Updating or deactivating a Representative ID
- Completing the annual agreement process
Previous Trainings
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