Webinars
Join us to learn about Lifeline program updates, including Lifeline program rules and orders, guidance about compliance and filings, the National Verifier, and the National Lifeline Accountability Database (NLAD).
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Upcoming Trainings
October 08, 2025 
03:00 pm – 04:00 pm ET
Intended Audience: Service providers
This webinar provides an overview of the National Verifier and how service providers can access and use the system. The training will also cover how providers can help consumers apply for the Lifeline benefit.
Additional topics covered include:
- Guidance on submitting additional documentation to complete an application, if required
- An overview of how to use the service provider portal
- Resources for the National Verifier system
November 12, 2025 03:00 pm – 04:00 pm ET
Intended Audience: Service providers
This webinar provides an overview of the Lifeline Claims System (LCS) and the processes service providers must follow to successfully submit, certify, and revise claims.
The training covers:
• How to access and navigate the Lifeline Claims System (LCS)
• Step-by-step guidance on filing monthly claims
• How to certify submitted claims
• How to revise previously submitted claims
• Available resources to support accurate and timely claims submission
December 10, 2025 03:00 pm – 04:00 pm ET
Intended Audience: Service providers
This webinar provides a detailed overview of the annual Eligible Telecommunications Carrier (ETC) Certification Form the FCC Form 555.
The training covers the certification process, including:
- Key reminders and deadlines to keep in mind
- Step-by-step guidance on how to complete the form
- An explanation of user roles and their responsibilities
- A review of required fields and common errors to avoid
- Instructions for the bulk upload submission process
- Resources and support available to assist service providers
Previous Trainings
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