Webinars
Join us to learn about Lifeline program updates, including Lifeline program rules and orders, guidance about compliance and filings, the National Verifier, and the National Lifeline Accountability Database (NLAD).
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Upcoming Trainings
November 12, 2025 
03:00 pm – 04:00 pm ET
Intended Audience: Service providers
This webinar provides an overview of the Lifeline Claims System (LCS) and the processes service providers must follow to successfully submit, certify, and revise claims.
The training covers:
• How to access and navigate the Lifeline Claims System (LCS)
• Step-by-step guidance on filing monthly claims
• How to certify submitted claims
• How to revise previously submitted claims
• Available resources to support accurate and timely claims submission
December 10, 2025 03:00 pm – 04:00 pm ET
Intended Audience: Service providers
This webinar provides a detailed overview of the annual Eligible Telecommunications Carrier (ETC) Certification Form the FCC Form 555.
The training covers the certification process, including:
- Key reminders and deadlines to keep in mind
- Step-by-step guidance on how to complete the form
- An explanation of user roles and their responsibilities
- A review of required fields and common errors to avoid
- Instructions for the bulk upload submission process
- Resources and support available to assist service providers
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