Webinars

Join us to learn about Lifeline program updates, including Lifeline program rules and orders, guidance about compliance and filings, the National Verifier, and the National Lifeline Accountability Database (NLAD).

Sign up for the Lifeline program newsletter to receive webinar announcements via email.

Upcoming Trainings

Representative Accountability Database (RAD) 101 Office Hours

December 16, 2025

03:00 pm – 04:00 pm ET

Intended Audience: California Service Providers

This Office Hours session for California providers will help users understand the Representative Accountability Database (RAD) and register to receive a Representative ID.

National Lifeline Accountability Database (NLAD) 101 Office Hours

December 18, 2025

03:00 pm – 04:00 pm ET

Intended Audience: California Service Providers

This session for California providers will help users understand and navigate the National Lifeline Accountability Database (NLAD).

National Verifier 101

January 14, 2026

03:00 pm – 04:00 pm ET

Intended Audience: Service Providers

This webinar provides step-by-step guidance on how to use the National Verifier to apply for the Lifeline benefit.

Lifeline Claims System 101

February 11, 2026

03:00 pm – 04:00 pm ET

Intended Audience: Service Providers

This webinar provides an overview of the Lifeline Claims System (LCS) and the processes service providers must follow to successfully submit, certify, and revise claims.

How to Apply for Lifeline

March 11, 2026

03:00 pm – 04:00 pm ET

Intended Audience: Consumers & Consumer Advocates

This webinar provides consumers and consumer advocates with step-by-step guidance on how to apply for the Lifeline benefit.