Executive Team

Michelle Garber, CEO (Interim)

Michelle Garber is USAC’s interim Chief Executive Officer. Before taking on this role, she led the finance division as the Chief Financial Officer and Vice President of Finance. Previously, Michelle served in several USAC leadership roles including the Vice President of Enterprise Resources and the Vice President of the Lifeline Program. Prior to her promotion to Lifeline, Michelle was the Senior Director of Financial Operations at USAC, which included managing all aspects of USF contributor activities.

Preceding her time at USAC, Michelle was a consultant in IBM's federal practice, formerly PwC Consulting. Michelle earned her Bachelor of Business Administration in Finance from James Madison University.

Chris Beyerhelm, VP and Chief Administrative Officer

Chris Beyerhelm is the Chief Administrative Officer. The Office of the Chief Administrator Officer includes Procurement, Strategy and Risk, Data Strategy, Business Transformation Office, Human Resources, Administrative Support, and Facilities.

Previously, Mr. Beyerhelm was selected to serve as the Associate Administrator for Operations and Management in March 2015. In this position, Beyerhelm was responsible for overseeing the Farm Service Agency's budget, finance, administrative, management and internal control functions. Beyerhelm previously served as Deputy Administrator for Farm Loans Programs where he oversaw a $20 billion loan portfolio and managed the direct and guaranteed lending programs at FSA. Prior to that, Beyerhelm worked as the Assistant Deputy Administrator for Farm Loan Programs. After graduating with a bachelor's degree in business administration from Simpson College in Indianola, Iowa, Beyerhelm began working with FSA where he served in various capacities for 35 years.

Before coming to Washington, DC, he served as Farm Loan Chief for the Iowa Farm Service Agency from 1991 to 2006.

Beyerhelm grew up in Iowa and now resides in Virginia with his wife Barb. They have two adult children and nine grandchildren.

Stephen Butler, VP of Shared Services

Stephen Butler is the Vice President of Shared Services. He began his USAC career as the Senior Director of Shared Services where he led the development of a cohesive approach to customer service, call center management, and stakeholder training and outreach. He successfully migrated the program call centers to new vendors while ensuring they were FISMA compliant and providing an enhanced stakeholder experience. In his most recent role as Senior Director of Program Management in the Lifeline program, he managed the business process outsourcing (BPO) center and the program’s communication outreach strategy to stakeholders. Concurrently, he developed relationships with State and Federal partners to establish new database connections. His work resulted in an increased applicant auto-pass rate.

Before joining USAC, he held a leadership role at CX Solutions, a pioneer in using data to optimize the consumer experience and held various positions at Direct TV, AOL, and other CX firms.

Craig Davis, VP of E-Rate

Craig Davis is the Vice President of E-Rate. He joined USAC in 2002 and has served in the roles of Senior Director in the High Cost program, Vice President of the Rural Health Care (RHC) program, and, most recently, the Vice President of Procurement and Strategic Sourcing.

During his time with USAC, Craig has negotiated and managed multi-million dollar vendor contracts supporting business process outsourcing (BPO) and IT systems modernization for the E-Rate program. He also led RHC to dramatic increases in productivity and stakeholder engagement and satisfaction, and reduced the number of appeals to single digits.

Before joining USAC, Craig worked for a variety of telecommunications companies, including a dark fiber provider, a wireless competitive local exchange carrier, and an operator services provider. Craig holds a Bachelor of Arts degree from George Washington University and a Juris Doctor from Syracuse University College of Law.

Teleshia Delmar, VP of Audit and Assurance

Teleshia Delmar is the Vice President of the Audit and Assurance Division. Mrs. Delmar is responsible for the Beneficiary and Contributor Audit Program (BCAP), which is designed to assess program participants’ compliance with Federal Communications Commission (FCC) rules; the Payment Quality Assurance Program (PQA), which is designed to assess the rates of improper payments of Universal Service Fund disbursements; and the Corporate Assurance function, which is designed to assess USAC’s internal operations. As the chief audit executive, Mrs. Delmar leverages internal and external resources to deliver cost effective program integrity solutions.

Mrs. Delmar has over 20 years of progressive experience in regulatory compliance, risk management, and operational effectiveness. Most recently, Mrs. Delmar served as the Senior Director responsible for overseeing beneficiary audits of the federal universal service programs. Prior to working at USAC, Mrs. Delmar was a legislative auditor for the Maryland state government, and an audit professional in the financial services and travel industries.

Mrs. Delmar received her Bachelor Science degree in Accounting from the University of Maryland Eastern Shore. She is a Certified Public Accountant (CPA) and a Certified Internal Auditor (CIA).

Victor Gaither, VP of High Cost

Victor Gaither is the Vice President of High Cost. He previously served as a senior leader at Charter Communications (Legacy Time Warner Cable), Neustar Inc, IDT/Winstar Communications, Advance Technology Corporation, and BellSouth (AT&T Southeast). Vic brings to USAC over 35 years of Communications Service Provider (i.e., Cable, CLEC, ILEC, IT, and Data Services) experience in the areas of Network Planning & Engineering, Capital Budgeting, Procurement Services, Supplier Relations, Interconnection Services, OSS Planning & Wholesale Billing, and Commercial/Enterprise & Network Provisioning.

He is also active in the Northern Virginia Community and is a strong advocate for community investment with a focus on the education sector in support of the development of STEAM skills and to introduce IT and CSP opportunities to K-12 students.

Vic earned his bachelor's degree in Mathematics and Biology from Mercer University and a Master of Business Administration from Georgia State University's Executive MBA Program. He also holds a number of technical certifications.

Dale Francisco, Chief Financial Officer (Interim)

Dale Francisco is the Interim Vice President of Finance and Chief Financial Officer. Prior to this role, Dale served as Corporate Controller when he joined USAC in 2017 where he established an organization known for its strong internal controls carried out by an efficient and ethical team.

Having a strong belief in the USAC mission, Mr. Francisco has over twenty-five years of finance and accounting experience, fifteen of which were in the telecommunications industry. He has held various positions at MCI/MCI-WorldCom, Winstar, and XO Communications leading teams in the areas of revenue accounting, telco cost of sales, SG&A accounting, FP&A, capital planning, external reporting, and billing. He has expertise in outsourcing, onshoring, and process improvement, with experience implementing various ERP and finance focused systems.

Dale received his bachelor’s degree in economics from Southern Methodist University, has also earned an MBA, and was formerly a Certified Public Accountant.

Kyle Hutchinson, VP and Chief Information Officer

Kyle Hutchinson is the Vice President and Chief Information Officer. He joined USAC in 2014 and has served in the roles of Senior Director of Infrastructure Operations, Deputy Chief Information Officer, and, most recently, the Acting Chief Information Officer. Kyle has over 30 years of experience creating world-class IT infrastructure and data center operations.

Prior to joining USAC, Kyle was the Vice President of Infrastructure Technology at MultiPlan Inc., where he provided leadership to a national technology group across 23 locations and 2 data centers during an acquisition growth period that included the migration of four acquired companies to the MultiPlan data centers. He also served as Director of Operations and Network Services at BCE Emergis, Corp., and Director of Operations at United Payors & United Providers.

Kyle holds a Bachelor of Science Degree from Oklahoma State University. He is also an active member of the Network & Systems Professional Association and the Association of Information Technology Professionals.

Tim O'Brien, VP of Lifeline

In more than five years as a Director of Lifeline, Tim has effectively worked across teams within USAC and at the FCC driving continuous operational improvements. Before his promotion, Tim oversaw program operations and program integrity for Lifeline and the Affordable Connectivity Program. In that role, Tim stood up several teams and functions within USAC’s Lifeline program, including the Program Integrity team, Lifeline’s Business Process Outsourcer (BPO), and National Verifier operations. Tim has an established success record in program operations, business planning, people management and stakeholder engagement. He has the ability to formulate strategic and policy objectives into a clear organizational vision, creating a positive climate for motivation and influence.

Tim joined USAC in 2015 as a member of the Finance division. Before joining USAC, he worked primarily in supply chain operations prior to earning his law degree.

Mark Sweeney, VP of Rural Health Care

Mark Sweeney is the the Vice President of Rural Health Care. Mark has a 30 year track record of successful operational leadership and business transformation in the telecom industry. He joined USAC in February 2016 as Vice President of the High Cost Program.

Previously, Mark worked for Windstream Communications where he served as Senior Vice President for Service Delivery leading a 1,200 person team focused on improving both operational efficiency and customer satisfaction results. Prior to that, he was the Chief Process Officer at XO Communications bringing standardization and efficiency to business processes across the enterprise. Prior to moving to the USA Mark held various positions with British Telecom and its global joint ventures in operational, IT, and transformational roles.

Mark is a graduate of the University of Sussex in the UK.

Erin Williams, VP and General Counsel

Erin Williams joined the Universal Service Administrative Company’s (USAC) Office of General Counsel (OGC) as lead procurement counsel in September 2017. Since joining USAC, she served as the lead attorney for the Rural Health Care program and Director of Enterprise Affairs. Erin oversaw USAC’s fraud risk and compliance program (Fraud Risk Group), managed OGC’s employee engagement efforts, and worked closely with the General Counsel and Deputy General Counsel on strategic planning and staffing.

Prior to USAC, Erin advised Prince George’s County, Maryland’s executive leadership on a myriad of issues including: regulatory compliance, personnel/EEOC matters, administrative hearings, zoning, litigation and appellate matters. She successfully represented the County in administrative, state, and federal courts. Erin began her legal career as law clerk to the Honorable Herman C. Dawson in the Circuit Court for Prince George’s County, Maryland.

Erin obtained her Bachelor of Science in Business Administration (magna cum lade) from the University of Pittsburgh and her Juris Doctor from Howard University School of Law (merit scholar). She is active in her community and is a member of the Maryland State Bar Association Judicial Appointments Committee, the Junior League of Washington, and Alpha Kappa Alpha Sorority, Inc. Erin grew up in Ohio and now resides in Maryland with her husband, son, and boxer dog.