Webinars

Lifeline subject matter experts will provide an overview of how survivors of domestic violence, human trafficking, and related crimes can apply to receive an emergency Lifeline benefit.

This webinar provides step-by-step guidance on how to apply for the Lifeline benefit online.

Additional topics covered include:

• Guidance on submitting additional documentation to complete an application, if required
• An overview of consumer education materials available to support the application process

This webinar provides an overview of the Lifeline Claims System (LCS) and the processes service providers must follow to successfully submit, certify, and revise claims.

The training covers:
• How to access and navigate the Lifeline Claims System (LCS)
• Step-by-step guidance on filing monthly claims
• How to certify submitted claims
• How to revise previously submitted claims
• Available resources to support accurate and timely claims submission

This webinar provides a detailed overview of the annual Eligible Telecommunications Carrier (ETC) Certification Form the FCC Form 555.

The training covers the certification process, including:

• Key reminders and deadlines to keep in mind
• Step-by-step guidance on how to complete the form
• An explanation of user roles and their responsibilities
• A review of required fields and common errors to avoid
• Instructions for the bulk upload submission process
• Resources and support available to assist service providers