Webinars

Join us to learn about Lifeline program updates, including Lifeline program rules and orders, guidance about compliance and filings, the National Verifier, and the National Lifeline Accountability Database (NLAD).

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Upcoming Trainings

Q3 Tribal Teleconference: ETC Designation

September 08, 2026

04:00 pm – 05:00 pm ET

Intended Audience: Service Providers

This webinar provides an overview of key steps and responsibilities for Eligible Telecommunications Carriers (ETCs) who provide support to consumers who reside on Tribal lands.
Lifeline subject matter experts will guide service providers through the processes that follow ETC designation.

Lifeline Program Compliance

September 09, 2026

03:00 pm – 04:00 pm ET

Intended Audience: Service providers

This recording provides an overview of service provider responsibilities and the key FCC rules that govern the Lifeline program to help ensure compliance with program requirements.

Lifeline subject matter experts will review the following topics:

FCC rules that govern Lifeline operations and service provider conduct
Common audit findings and strategies for preventing them
Audit and compliance resources available to support ongoing program adherence

How to Apply for Lifeline

October 14, 2026

03:00 pm – 04:00 pm ET

Intended Audience: Consumers & Consumer Advocates

This webinar provides consumers and consumer advocates with step-by-step guidance on how to apply for the Lifeline benefit.

Additional topics covered include:

Guidance on submitting additional documentation to complete an application, if required
An overview of consumer education materials available to support the application process

Completing the Annual FCC Form 555

December 09, 2026

03:00 pm – 04:00 pm ET

Intended Audience: Service Providers

A detailed overview of how to complete the annual Eligible Telecommunications Carrier (ETC) Certification Form, FCC Form 555.

Additional topics include: