Lifeline subject matter experts will provide an overview of the National Lifeline Accountability Database (NLAD) and the key functions service providers use to manage Lifeline subscribers.
The training covers:
- Enrollment and subscriber management functions within NLAD
- How to access and navigate the NLAD system
- Common enrollment and transfer challenges, and how to resolve them
- Frequently asked questions and troubleshooting tips
- Available resources, including user guides, instructional videos, and support tools to help users better understand and use NLAD effectively