October 21, 2025
Resolved: Lifeline Support Center Call Disruptions
USAC is aware that callers were experiencing longer than usual wait times to reach Lifeline Support Center staff by phone. The issue started on October 20th and has now been resolved.
We apologize for any inconvenience this may have caused.
October 20, 2025
Lifeline Support Center Calls Disrupted
USAC is aware that the Lifeline Support Center is experiencing difficulties that may prevent callers from reaching support staff by phone. Consumers may be experiencing longer than usual wait times.
USAC encourages consumers to email us at LifelineSupport@usac.org for any support they may need while we work on a resolution.Â
We apologize for any inconvenience this may cause and will provide more information as it becomes available.
October 20, 2025
Resolved: Call Center Disruption
Thank you for your patience – this issue has been resolved. The phones for USAC’s Customer Service Center for E-Rate, Lifeline, High Cost, and Rural Health Care are currently experiencing disruptions. We are working to resolve the issue. If you need assistance, please contact USAC by email or create a ticket in EPC. We apologize for the inconvenience.
October 15, 2025
October Maintenance Reminder
Monthly and Ad Hoc System Maintenance, October 17
USAC will perform system maintenance starting Friday, October 17 from 10 p.m. to 3 a.m. ET on Saturday, October 18. Users will be unable to submit applications at this time.
The production environments of the following systems are impacted:
- National Verifier Portal
- National Verifier Carrier API
- National Lifeline Accountability Database (NLAD)
- Lifeline Claims System (LCS)
- Representative Accountability Database (RAD)
Monthly System Maintenance, October 24
USAC will perform scheduled monthly system maintenance starting Friday, October 24 from 10 p.m. to 3 a.m. ET on Saturday, October 25.Â
The production environments of the following systems are impacted:
- National Verifier Portal
- National Verifier Carrier API
Ad Hoc System Maintenance, October 30
USAC will perform an ad-hoc system maintenance on Thursday, October 30 from 10 p.m. to 1 a.m. ET on Friday, October 31. Â
The production environments of the following systems are impacted, and users will not be able to perform transactions:
- National Lifeline Accountability Database (NLAD)
- Lifeline Claims System (LCS)
- Representative Accountability Database (RAD)
We apologize for any inconvenience this may cause.
Note: All scheduled maintenance dates for NV and NLAD are available on the USAC website.
