September 5, 2025
Lifeline Claims System Issue Resolved
USAC is aware that users encountered difficulties with the Lifeline Claims System (LCS). The issue has been resolved, and providers can start certifying their claims in LCS.
USAC is reviewing claims certified on or after August 27 and will reach out directly to affected providers with further information.Â
 Â
To ensure all providers have sufficient time, USAC has extended the claims filing deadline to September 10 at 11:59 p.m. ET.Â
 Â
We apologize for any inconvenience this may have caused.
September 4, 2025
Lifeline Claims System Issue Update
USAC is actively working to resolve the difficulties users are experiencing with the Lifeline Claims System (LCS). Below are important updates on the issue:
- Claim Submission Guidance: Service providers can still log in, upload, and submit claims but should not certify them until USAC confirms the issue has been resolved. USAC is also evaluating the impact on service providers who have already certified their claims and will notify impacted providers if they have to certify again.Â
- Resolution Timeline: A fix is expected tomorrow, September 5. USAC will notify providers once the issue is resolved and when it is appropriate to certify claims.
- Possible Filing Deadline Extension: USAC is considering an extension to the filing deadline and will share more information soon.Â
We apologize for any inconvenience this may be causing.
September 4, 2025
Lifeline Claims System Issue
USAC is aware that users are experiencing difficulties with the Lifeline Claims System (LCS). Currently when service providers certify their claims, the 497 Officer information is not populating on the Lifeline Claims Worksheet. The issue began on August 27.Â
Service providers should refrain from certifying claims until USAC notifies providers that the issue has been resolved.Â
USAC is actively working on a resolution and will provide more information to providers as it becomes available. We apologize for any inconvenience this may cause.
August 27, 2025
Lifeline Mobile Application Issues Resolved
USAC is aware that consumers were unable to submit Lifeline applications using mobile devices earlier today.Â
The issue was resolved around 12:50 p.m. ET. Consumers and service providers can now submit applications using a mobile device. We apologize for any inconvenience this may have caused.
