Service Providers


Pursuant to the Debt Collection Improvement Act of 1996 (DCIA), all universal service disbursements must be made by electronic funds transfer (EFT). The FCC indicated that recipients of universal service support must provide their financial institution information and other relevant information on the FCC Form 498 (Service Provider Identification Number and General Contact Information Form).

USAC processes disbursements according to a schedule based on approved support from the various universal service programs.

When will I receive the disbursement?

Universal Service Program

Disbursement Payment Schedule

High Cost Program

Once a month (end of the month)

Lifeline Program

Once a month (end of the month)

Rural Health Care Program

Twice a month (usually the 1st and 3rd weeks of the month)

Schools and Libraries Program

Twice a week (usually Mondays and Thursdays)

*Table developed based on approved disbursement payments from on-time filings.

If you have questions about the status of your disbursement, research your disbursement or contact the program team using the information listed below to verify that your disbursement was approved.

The Customer Operations team can assist service providers in determining the status of a disbursement once the disbursement has been approved by the program but cannot provide assistance before that point. Once you know that your disbursement has been approved, contact Customer Operations with any further questions relating to your disbursement.

Researching the Status

If you were expecting but did not receive a disbursement, and the date you should have received it as indicated in the chart above has passed, first verify with the program issuing the disbursement that the disbursement was approved.

If the disbursement was approved, and you still haven't received it, contact Customer Operations via email. In your email, provide the following information:

  • Your 498 ID (formerly known as SPIN) associated with the disbursement
  • The program you participate in that is associated with this disbursement (HC, LI, RHC, or SL)
  • The date the disbursement amount was approved by the program team
  • The approved amount of the disbursement

For more information on how disbursements are made, visit the Disbursement Remittance page.