Lifeline
Lowering the monthly cost of phone or internet service
The ACP and Lifeline Support Centers’ mailing address has changed to P.O. Box 9100 Wilkes-Barre, PA 18773. Any mail sent to the old mailing address will be forwarded for a period of time. Please refer to the ACP Bulletins page and Lifeline Announcements page for more details.
Upcoming Dates
Manage Your Account
Access USAC’s single sign-on dashboard. Lifeline service providers can log into the National Verifier, NLAD, and LCS using One Portal.
Use these links to directly access:
How It Works
Lifeline is a federal program that offers a monthly benefit of up to $9.25 towards phone or internet services for eligible subscribers (up to $34.25 for those living on Tribal lands).
Eligible Consumers
A consumer can qualify for the Lifeline benefit if their income is 135% or less than the federal poverty guidelines, or if they participate in SNAP, Medicaid, or other federal programs. See the full list of qualifying factors.
Eligible Services
Lifeline subscribers can apply their benefit to home or mobile phone service or to high-speed broadband.
The Process
These steps will help service providers navigate the process to join Lifeline as an eligible telecommunications carrier (ETC).
Become an ETC
Create a Compliance Plan
Obtain a Study Area Code
Obtain a 498 ID
Announcements
Ad-hoc System Maintenance
Apr 24, 2024
USAC will be conducting an ad-hoc system maintenance to the following staging environments starting on Monday, April 29 from 3 p.m. to 5 p.m. ET:
- National Lifeline Accountability Database (NLAD)
- Lifeline Claims System (LCS)
- Affordable Connectivity...
April Monthly Maintenance Reminder
Apr 17, 2024
System Maintenance USAC will perform a scheduled monthly maintenance starting Friday, April 19 from 10 p.m. to 3 a.m. ET on...
Read MoreIntermittent Issues in Lifeline and ACP Systems Resolved
Apr 15, 2024
USAC is aware that users were experiencing unexpected intermittent issues with Lifeline and Affordable Connectivity Program (ACP) systems, including the...
Read MoreIntermittent Issues in Lifeline and ACP Systems
Apr 15, 2024
USAC is aware that users are experiencing unexpected intermittent issues with Lifeline and Affordable Connectivity Program (ACP) systems, including the...
Read MoreIntermittent Issues in Lifeline and ACP Systems Resolved
Apr 12, 2024
USAC is aware that users were experiencing unexpected intermittent issues with Lifeline and Affordable Connectivity Program (ACP) systems, including the...
Read More