Glossary of Terms

Use this High Cost Glossary to find commonly-used program terms and definitions. Click the ‘Terms’ column heading to sort the table alphabetically or use the search bar to filter results.

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Terms
Program
Definitions
Voice over Internet Protocol (VoIP) High Cost, Service Providers

A technology that digitizes analog voice signals and transmits them over the internet. VoIP calls may be placed between VoIP users or sent over the public switched telephone network (PSTN) to dial conventional phone numbers.

Whistleblower Alert E-Rate, Rural Health Care, Lifeline, High Cost, Service Providers

A hotline allowing members of the public to anonymously report suspected violations of universal service program rules to USAC. These reports can be made anonymously via the USAC Whistleblower Alert Form, by emailing WhistleblowerReports@usac.org, by calling (888) 203-8100, or by U.S. mail to:

Attn: Fraud Risk Group
Universal Service Administrative Co.
700 12th Street, NW, Suite 900
Washington, DC 20005

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