Contact Us
By Phone
The Schools and Libraries (E-Rate) program team is here to help you every step of the way. Program participants can receive assistance with program questions, problems, and system issues by calling (888) 203-8100 Monday through Friday, 8 a.m. to 8 p.m. ET.
Via the E-Rate Productivity Center (EPC)
Program participants can also receive program assistance through EPC by filing a case. New EPC users should call (888) 203-8100 to set up a new user account.
How to Create a Case in EPC:
- Log in to One Portal to access EPC.
- Select the Contact Us link from the upper right menu on your landing page.
Additional Assistance
Learn what the E-Rate Customer Service Center is, and is not, equipped to help with by reviewing the E-Rate Customer Service Center Tip Sheet.
For information that E-Rate applicants should gather when calling the E-Rate Customer Service Center for certain situations, please review the E-Rate Customer Support Center Documentation Requirements page.
For all other questions or concerns, telephone or U.S. mail contact information, or to submit a complaint or a whistleblower alert, visit the Contact USAC web page.
Universal Service Fund contributors and service providers can go to the Service Providers Contact Us page for additional assistance.